Service Reviews - 744069314

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Service Rating: Updated! (Previously 0.0 Star Rating)

Fair service

Written by beeboop on 10/23/13 10:09:47 PM PDT Go back to Service reviews
Recommend this dealer? YesUpdated!

I've had good service here for my routine oil change, multi-point inspections, and tire rotations. I always wait for my car instead of picking it up later, and one time, it took wayyyyy longer than the estimated wait time. When I told the service advisor that it was an inconvenience, I was given a coupon for a free oil change for next time. How classy. I would have rather had my afternoon back, but I realize it was probably out of their control and they were just backed up that day. I appreciated the gesture. When I went back the next time, my car was done well within the allotted time. I also appreciate how they always give the car a wash and lightly vacuum the inside. It's a nice touch, and my car always needs it. Jennifer A.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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Comments

Hi Jennifer, Thanks so much for writing us an Edmunds review! We appreciate your business very much, and we want to apologize for the time it took to originally service your vehicle. That is not typical, and we're sorry for the inconvenience that may have caused you. We appreciate your patience in the matter and thank you for coming to see us again! As always, please let us know if there is anything else you need. Make sure to follow us on Facebook and Twitter for upcoming specials and promotions! Best, Chris Troxel General Manager

  • By hyundaiburling
  • on 10/25/2013
  • 09:02:40 AM PDT
  • (dealer response)
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