Customer Reviews of House of Imports
Remote Purchase Made Easy
byon 04/18/2024
I had identified the car I wanted, a 2021 Mercedes E Class 450 Cabriolet coming off of a lease. I had looked for a certified used one on the Mercedes website. A Cab with low mileage came up at House of Imports a few hundred miles from my home. I contacted them and Nick Salama worked with me. As I had never purchased a car remotely before, Nick and the people at House of Imports walked me through the process, including the arrangement of the car to my door. Everything went smoothly and I am now enjoying the car. The overall experience was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Emergency service
byon 04/21/2024
My car had an issue over the weekend and Sabrina made it so easy to get it taken care of. She is a true professional at what she does.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Remote Purchase Made Easy
byon 04/18/2024
I had identified the car I wanted, a 2021 Mercedes E Class 450 Cabriolet coming off of a lease. I had looked for a certified used one on the Mercedes website. A Cab with low mileage came up at House of Imports a few hundred miles from my home. I contacted them and Nick Salama worked with me. As I had never purchased a car remotely before, Nick and the people at House of Imports walked me through the process, including the arrangement of the car to my door. Everything went smoothly and I am now enjoying the car. The overall experience was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
House of Imports
byon 04/18/2024
I had an amazing experience here from drop off to picking up my vehicle. My advisor Allison, she helped us quickly, was humorous and very informative in keeping me updated on my vehicle. This will be my go to dealer from now on. Everyone is nice and when going to pick up my car it was no super long wait like most service dealers. 10/10 experience thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 04/05/2024
The salesman was friendly, trustworthy and very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase
byon 03/24/2024
House of Imports AutiNation has amazing and professional sales staff! I had an amazing experience last Saturday buying my new Toyota Rav 4 from them! The sales person I worked with was Moua Nia, and she made my experience EXCEPTIONAL! From the time I arrived at the dealership (I drove in from out of town and had a pre scheduled appointment with her)… I was treated very well, she was prepared, was expecting me, had reviewed the car fax and all other information about the pre-owned vehicle with me, the vehicle was detailed, and ready for me to test drive. She was very knowledgeable about the features of the vehicle in all aspects and went out of her way to make sure I was having my questions answered. This dealership was a high end Mercedes Benz dealership and even though I was not buying an expensive vehicle, she didn’t treat differently, I left there feeling like I had red carpet treatment by her and would definitely purchase from there again! She made the buying experience awesome for me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Mercedes team
byon 03/07/2024
Efficient, friendly, knowledgeable sales team
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz C300 Upgrade Experience w/Krystal Cortez @ House of Imports
byon 02/21/2024
I recently purchased a new Mercedes-Benz from your House of Imports and I want to recommend Krystal Cortez for her outstanding service. Krystal's professionalism, expertise, and dedication to customer satisfaction made the entire buying process a breeze. She listened to my needs, provided personalized recommendations, and ensured I felt confident in my decision. Thanks to Krystal, It was hard to let my 2015 Mercedes-Benz C300 go, but it was time. I am now a happy owner of a 2023 Mercedes-Benz C300 that exceeds my expectations. I highly recommend Krystal Cortez to anyone looking for a seamless car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying Mercedes GLC 309
byon 02/02/2024
Two weeks ago, I purchased a Mercedes GLC 300 from House of Imports, and the experience was outstanding. Our salesperson was trustworthy, providing transparent information and making the entire process seamless. The dealership boasts an extensive inventory, offering a variety of choices. The purchase procedure was efficient and didn't consume much of our time, which we greatly appreciated. I'll be sure to update my review after experiencing their customer service. So far, it's been a positive and satisfying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle missing items
byon 02/01/2024
After purchasing my 2022 Audi Q8 on 2/29/24, the dealer gets my vehicle detailed and I come to find out that the drivers side floor mat is missing, what makes it even worst is that the fact my vehicle was supposed to include two key fobs and they sent me home with only one and told me we will look and see if we can find the other copy of key fob. How does this all make sense for a supposed 5 star dealership, I don't know? Hopefully they can follow through with what they promised in my purchase that I have already paid for? - Neil Chand
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and competitive pricing
byon 01/11/2024
I had a bolt in my one of the two tires I had recently bought there, and Daisy was more than happy to help me. She not only made sure she got my tire replaced under warranty, but she also gave me a great deal on replacing the front tires that were at the end of their road. She also let me use a loaner vehicle to save me the trouble of having to wait for the work to be done. I will always ask for Daisy on my future service visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr Giles
byon 01/07/2024
Very professional experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall and a free car wash!!
byon 12/28/2023
I received a recall notice from the manufacturer. Called Daisy to set up an appointment. She was cordial and very professional. She was there when I checked in my car and offered to have two additional software items fixed. All that and they washed my car! Estimated time was accurate. Waiting area was comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 12/12/2023
Service advisor is great and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/11/2023
Very friendly and work done on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Exeprience!
byon 12/09/2023
Called ahead to make an appt to test drive the car I saw online. When I arrived it was parked out front and ready to test drive. Ceaser was expecting us and walked us through the features of the car. I was sold after the test drive and we sat down and was presented with a offer sheet with the listed price - no haggling or upswell- so refreshing. Within 5 minutes we had a deal. Waited only 15 minutes for financing and was out the door just about an hour after we arrived with a freshly detailed beautiful car. George in financing was great and efficient. Would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/07/2023
Daisy from service is very professional. She cares about the customers vehicles issue and tries to get there vehicles back to them as fast as she can.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Miguel from House of Imports Service advisor
byon 12/07/2023
Excellent service. Went above and beyond and exceeded my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
services
byon 11/27/2023
faster
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 star customer service
byon 11/14/2023
Adam provided excellent service. For a last minute scheduled service, he was quick at having my car fixed and this was by far the quickest service I’ve ever had at any Mercedes dealership. Highly recommend this service dealership and Adam T for his excellent customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MBZ Service
byon 11/13/2023
My Service advisor Kris Sharma is a very professional and a great advisor. I called in for a tire replacement and told me I can come in which was a Saturday and got it replaced. Kris has been my service advisor since I purchased my MBZ 2018 and has been a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
EQE purchase
byon 11/13/2023
Great sales experience. Gary took care of everything !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments