Sales Reviews - 419494481

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First and Last time with this dealer and maybe even Toyota!

Written by fsaeed81 on 01/13/14 01:30:58 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

First Toyota purchase experience after owning a Lexus and Acura. This dealership deserves the award of the best bait and switch out there. Their car salesmen hover outside and pounce on you before you even fully exit your car after arriving. You literally cannot look around without one following you around. They posted an ad which gave a number of discounts including a Toyota loyalty discount, after looking at the car and agreeing the purchase it, the switch came, they couldn't offer me a whole host of discounts including Toyota Loyalty because the model I was buying didn't have the discount - Even though their newspaper ad showed the discount. Upon me telling the sales man, about the newspaper ad, he rudely said this isn't their ad, I then pointed out the same ad on their website, and his response was "Well, this is Toyota making these ads not us..." but is complete bogus. I tried to push the issue of why am I paying for their mistake if their ad is incorrect, they should honor it, and he replied, "Look, Im not going to be able to feed my kids with the sale of this car, so do you want the car or not?" Seriously! I tried getting in touch of their "customer relations" person, and left a voicemail - of course no response until now. I learned that its either Toyota or this dealership that has deceptive practices, I would think its this dealership. Don't trust this dealership with such a huge purchase, there are many other Toyota dealers and other car manufacturers to look into. I for one, will never even look into Antioch Toyota in the future! It doesn't help even if you call in prior to going to confirm a price, because they just said "Yes, thats the price" and all they want you to do is come into the dealership. I went from Fremont to Antioch just to purchase a car and this is how they treated their customer. Never again!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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