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Dealership Nightmare

Written by colincampbell on 09/24/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

There are so many problems I don't even know were to begin. Upon looking back at the dealings with Antioch Toyota I am bewildered. First they tried to sell us a lemon in September 2008. They agreed to sell us a 96 Ford Taurus on the back of there lot. We paid $2000 down and agreed to pay $1000 the next week and another $1000 the following week. They said if we came in the day of post date of each $1000 check and made the $1000 payment they would give us back the check. But when we went in to make the payment they said they had already put the check through So we had to go to the bank and put the funds in so the check would clear. After trying to fix this car myself and discovering it had a recall, we brought it back to the dealer a month later. Apparently this car had a recall on it that the dealership overlooked, ignored or tried to cover up before giving the vehicle to us. I remember them saying the vehicle would not be ready for a couple of days and when we picked it up I noticed that they had washed most of the rust from under the hood around the reservoir. The repair for this was to install a hose bypass kit, but if it wasn't done early enough and to much rust accumulated then the engine, radiator and heater core would have to be replaced. When we returned the car I remember them asking if they could have the file I had in my hand about the recall and what I had gone through to try to fix this vehicle. I said yes that I had all this information on my computer at home and could recreate it if I wanted to. They took it back and sold us another car. We came in with good credit and $4000 cash down (Money paid for first car) and they sold us a used car worth about $6000(Historical price value Edmonds,03 Hyundai Accent 48,000 miles, September 08)for about $11,500(14000-2500 service contract) witch was not in mint condition. We had mentioned to the sales people when we bought these cars that we use them for delivery vehicles and go through a lot of cars. You mite think we would be a good customer to have. We were at the end of our rope and stressed out in returning the first car. I don't know why we where taken advantage of so severally and treated so poorly, as well as being lied to in our time of need. I remember waiting to sign the sales contract for the second vehicle and a man came storming out and stopped to tell us not to buy a vehicle hear, I should have listened. After returning this car and buying the 03 Hyundai Accent. We got a call from the finance manager who said that we had to come back in and sign a new sales contract because he had not done the first one right. Which we did a couple of days later. The following week we called the finance manager back to cancel the service contract because of the amount of miles we put on the cars we buy we would be wasting our money and he said we would have to come in and sign a cancellation contract which we did a couple of days later. After signing the cancellation contract they said we would have to wait a few months and watch the balance on our statement from Toyota go down. Also a few months after buying the car we were getting calls from Toyota that we were two payments behind. I was worried this would affect my good credit. We had never even gotten a bill yet how could we be behind. We had explained to the finance manager when we signed the sales contract that we lived in a town that only receives mail through PO Box numbers. We gave him the PO Box number when we signed the contract. Also after buying this car we were getting delinquent registration from the DMV. Come to find out we had been driving the car with the temporary registration in the window from the dealer but the registration wasn't paid through the DMV so if we got pulled over a cop could have towed our vehicle. We were getting no paperwork from the dealer. To this day we are still getting the run around through almost everybody we talk to about the service contract refund, and all the interest paid

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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