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Wondries Toyota Fleet Department

Written by carbuyer208 on 09/29/13 08:54:29 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you need to buy or lease a car, go see Kip O. and/or Quang H. at the Fleet Department of Wondries Toyota in Alhambra, CA. Before I begin my story, you need to know that Wondries Toyota has two sales areas, a Sales Department and a Fleet Department. The lease on my Camry was due and I needed to decide on another car. My husband and I wanted to conduct some early research on our options so we went to the Wondries Sales department about three weeks ago. The sales manager that worked with us was condescending and did not appear to want our business. We left Wondries with the intent to buy our next car from another dealership. Because we have been regular customers for the last 15 years, I decided to give Wondries one more chance. I made a phone call and asked to speak to another salesperson to verify what we were told by the condescending sales manager. I was transferred to Kip O. who treated me with respect and politeness. He apologized for how we were treated earlier that day and reassured me that it was not his style - Kip is not your typical salesperson trying to make a sale but instead he took the time to explain my options and even advised me to wait to make a decision. After all was said and done, I decided to go to the Wondries Fleet Dept. at the end of my lease and contacted Kip and Quang (Fleet manager) to arrange the details of the next car I wanted. Today when I arrived at the Fleet Department, the car I ordered was ready for me (washed and with a full tank of gas). I was in and out of the dealership in one and half hours (a record) and that included completing paperwork. In addition, Quang gave me an extra year of oil changes along with other discounts that I didn't know I wanted. To repeat what I stated earlier, if you value your time and you are looking for a car go see Kip O. and/or Quang H. at the Wondries Fleet Department.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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