Service Reviews - 147932842

We have not found dealer information. Please visit Dealers page to find dealer information in your area.

Dealer Service Reviews

Service Rating: Updated! (Previously 0.0 Star Rating)

Worst Customer Service Ever

Written by pvtpilot on 09/20/12 03:56:30 PM PDT Go back to Service reviews
Recommend this dealer? NoUpdated!

WORST Customer service ever... Talking to the management is like talking politicians that keep spouting party lines and siding with their managers and service reps without offering any real solutions. The best was when I was told that I should be happy that the Service Department didn't charge me for something that was not broken. No kidding this is what I was told. Not to mention every manager talked to me in the most condescending manner I've every experienced and didn't have the decency to pick up the phone and decided to interrupt me time and time again while talking on speaker phone. If you have the choice take your vehicle elsewhere for service.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

Post a Comment or Update This Review


Hi Pvtpilot, We are very sorry you had such a negative experience with the dealership. I assure you we strive to treat every customer with the utmost respect and dignity. I would love the opportunity to speak with you in greater detail about the situation. Please contact me at at your earliest convenience. Sincerely, Murali Narendran, General Manager North Point Toyota

  • By cstmr_support
  • on 10/02/2012
  • 06:27:52 AM PDT
  • (dealer response)