Customer Reviews of Watson Chevrolet
Great purchase experience
byon 04/05/2023
My husband and I had a great experience at Watson Chevrolet. Our sales rep, Dan, and the general manager, John, are fantastic individuals and were so helpful. They answered all questions and concerns we had and continue to be accessible after our purchase. This is the 2nd vehicle we have purchased from Watson in the last few years and this time around was even more pleasant than the last. I appreciate their kindness and willingness to help . We are definitely going to go back to Watson when my husband needs to purchase a new car soon. They truly deserve acknowledgment for their great service.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great purchase experience
byon 04/05/2023
My husband and I had a great experience at Watson Chevrolet. Our sales rep, Dan, and the general manager, John, are fantastic individuals and were so helpful. They answered all questions and concerns we had and continue to be accessible after our purchase. This is the 2nd vehicle we have purchased from Watson in the last few years and this time around was even more pleasant than the last. I appreciate their kindness and willingness to help . We are definitely going to go back to Watson when my husband needs to purchase a new car soon. They truly deserve acknowledgment for their great service.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Check engine light
byon 03/22/2023
Frank Hannigan service consultant went above and beyond to help me out. He new we were traveling and did everything he could to find the part. The problem is GM and if they don’t rectify this problem the next vehicle purchased will be from another auto manufacturer. We’re in week number three waiting on the part.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They did good...
byon 03/03/2020
When we were there for an oil change on our diesel truck, a little boo boo scratch appeared on the rear door. Mike asked us to return and have their Repair Dept. fix it. They not only fixed the scratch, but took care of all of the other paint chips. It looks like a new truck. Thanks for making it right! Great job.
Questionable ethics in service department
byon 03/11/2019
To whom it may concern, Questionable ethics by technicians with the support of Service Advisor Manager Mr. Baker has resulted in me and our family NEVER returning to Watson Chevrolet. I’m in the military and will ensure I tell all of my colleagues, all of our soccer club families and all of our friends our experiences with this dealership. Unfortunate in my opinion, this could have been prevented by just admitting a mistake had been made by technicians (humans make mistakes and it’s ok) and refunded me a measly $70 diagnostics fee. Regardless of “outlined” reports, twisted stories and explaintions of events; I assure you, it will cost you customers for life. Full disclaimer, detailed reports will be posted on multiple social media platforms as well. Respectfully, Chris Towns
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Stay away from George Bon.
byon 01/21/2019
I came in to the dealership on Nov 19th to look at some trucks. The first person that helped me was Kyle, the internet sales manager, he seems like a professional individual, but unfortunately, when I came in for our appointment he was busy with some other customers, so he set me up with another salesperson whose name was George Bon. George did the typical sales thing, you know, trying to up sell me, and showing me a couple cars around the lot. He showed me a truck I really liked, and he offered me a good price on it. I advised him I needed to sleep on it, and that if I decided to go through with the sale I'd come in the next day. When I left the dealership, I looked up the truck on their online sales department, and the truck was actually priced lower than the price he had offered me, so I decided to go in the next day, and I if I could get the price I saw online, I'd definitely buy the truck. So I go in the next day, and I ask about the price, after making me wait for about 40 minutes and going back and forth about the price, he finally agrees to give me the lower price I saw online, so basically, he didn't give me a deal, we just went by what the online price was. Anyways we go through financing, and well, my credit is not great, but is not bad either, so my monthly payments come up a bit higher than I had set my budget for, nothing that would automatically cancel the sale, but I still had to discuss it with my wife. We asked George to give us about 5 to 10 minutes so that we could discuss it further, and make a decision. George would not even give us a minute to discuss it!!!! He kept being extremely rude, and kept interrupting us every 30 seconds to try to get us to sign the contract!! He didn't stop until my wife went off on him and told him if he didn't give us a reasonable amount of time to talk about it, we would not go through the sale. Wait, there is more, this wasn't even the worst thing... So, we go through the financing process, and we sign a contract for what the monthly payment was set at, and he advised me the loan was approved with no issues at all, and that the monthly payment I signed on was final. So he leaves, and long story short, we sign all the paperwork, and go home happy with a new truck... a week goes by and everything is great, I feel happy with my new truck, but then, I kept getting phone calls from Watson, but since, I work at the state prison, I can't answer my phone on early hours of the day. I finally get a day off from work, so I decided to call back to see what the fuzz was about, and this gentleman from financing advises me I need to go in to the dealership to sign paperwork... so I'm clueless as to what paperwork he is talking about since George said everything was finalized. I agree to go in the next day. When I arrived, I noticed the finance person that I had an appointment with was nervous and uneasy, all bad signs already. When they see me, they go on to advise me I had to sign a new contract because the loan had just gotten approved, and the new monthly payment had increased.... so as anyone can expect, i am extremely upset, because, basically, George lied to me when he said everything was finalized... the increase on the payment was not a deal breaker, it was only $7, but do the math, $7/month on a 72-month lease... yeah not happy about it, and I'm pretty sure I could've taken legal action on the matter, since we had sign a legal, notarized contract, and they were breaking it, but I wasn't about to go through all the hassle for only $7 more per month, instead, I decided to ask George to do something for me in return for the horrible sales experience, and he promised me a free window tint for all the trouble he made me go through. It has been 2 months since my purchase, and I still haven't received what he promised. Also, he sent my license plates and registration to an old address, which I asked him time and time again not to do.... I am extremely happy with my truck, but it is not worth all the trouble and headaches I went through. I am sure there are great other people that work for Watson Chevrolet, but George is not one of them, stay away from him.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Financed sale she was fucken rode while I translated to my mom
byon 01/06/2019
Everything was going well until the end part the lady was asking if we wanted gap and bumper to bumper while I translated to my mom she got up and said let me ask for an interpreter rude!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
They make Chevy Proud
byon 12/11/2018
I came in mad from a past experience and was greeted with some of the friendliest people. The interactions I had were genuine, fair, and they took care of everything quickly. I am so excited for my new Equinox, and getting to drive it to Colorado for Christmas. Thank you Kyle and Jose Luis! You're the best
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Terrible Sales Service
byon 12/09/2018
I went in for the black Friday deals in hopes to purchase a new 2018 Silverado. I originally worked with Steve Baker that tried to sell me on false sales prices until I told him what they were online after he tried to explain why the price what it is. I left because this was very unprofessional. I received a phone call from another sells member named Walter Miller that apparently said they could work out a better deal and to come in. I went in a day later and it was a waste of time. I had lost some of the rebates for the Black Friday deal that I was not informed that I was going to lose if I didn't make the deal by the deadline. Walter didn't even work with me and sent me back to Steve. They were trying some type of sales tactics to get people back to the dealership and offer the same truck at a much higher price. Then about a week later a receive a follow up phone call asking for a survey of the experience from Jimmy. He didn't state that there was a chevy employee sale going on until I told him that I saw the price of the same truck was lower on the website. I tried to work on the deal with him, however he transferred me to another feller named Dan. Dan was trying to work with me but sent me the invoice of a vehicle that was $4,000 more than what was listed on the website. I tried to contact him but he went home for the day and couldn't work out a deal. Very unprofessional company passing my business from salesman to salesman. I was hoping to purchase a truck but will be taking my business elsewhere!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Excellent service.
byon 07/12/2016
I had no bad experiences and I got exactly what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
WATSON CHEVY
byon 05/21/2016
My experience with Watson Chevrolet was outstanding! My sales person (Jeremy) was honest, friendly, knowledge and printed statistics on 2 of the many vehicles I drove so I could make an informed decision. I wouldnt go anyplace else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Watson Chevrolet Review
byon 03/12/2015
I was treated respectfully, appropriate fees, comfortable waiting area, service (oil change w/ wheel rotation) completed in timely manner - a lot of customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Satisfied as always
byon 03/12/2015
My experience as always was wonderful. Mike Droubie is very knowledgeable and is always very helpful and willing to explain things so I understand the issue. I know that Mike will take care of the problem and I can trust him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brian
byon 03/04/2015
I believe Mario was our sales rep. He did an awesome job with us the day we came in. We were there to look at a used car thinking it would be better for us to purchase than a new car. He was not only able to get us into a new cae, but also was able to get our interest rate down very low. We really appreciated the help he was to us and would totally recommend him to our family and friends. Thank you so much for the great service!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Could be better
byon 03/03/2015
Not as friendly as usual. VERY long wait for an oil change. I had an appointment and I was waiting there for 3 1/2 hours!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Truck Service
byon 02/17/2015
Good Service Peter stays on top of things which is very helpful service was timely for what I had done to my Vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 02/17/2015
Arrived at Watson for a lube, oil ,filter at approximately 8;05 am , left the Dealership after 11:05 am . A little disappointed at the time spent there for a simple task !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Oil change experience
byon 02/13/2015
They did a great job of servicing my car and even provided me with quotes on new tires without any pressure to buy. I also really appreciated them washing my car with the oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
my dealer day, loved it.
byon 02/13/2015
sales men were ready to help and would answer all my questions quick to help me make a choice, easy and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mike Droubie is awesome
byon 02/10/2015
I was very pleased with my experience and Mike Droubie. I know that I am in good hands when I bring my truck in for any kind of service with Mike Droubie. He is always very knowledgeable and keeps me informed. I like his professionalism and the way he makes you feel like family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Why I enjoy being a customer of Watson Chevrolet
byon 02/08/2015
Everytime I have something done too or service rendered for my auto I'm impressed with the quality of your people who make you feel your getting 1st class treatment and when their done and deliver my car you realize you did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recall service
byon 02/07/2015
Everyone is pleasant--even the older customers and definitely the Watson employees. Truly give service with a smile. Mr. Hindley changed an appointment for me; I had--still have--the flu. I bought my Corvette from Watson and plan on your dealership taking care of it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Satisfaction is #1
Watson Chevrolet Inc is your trusted dealership in Tucson and the reason why our loyal customers keep coming back. We take pride in serving Tucson, Green Valley, Marana and Oro Valley, AZ Chevrolet customers. From the first time you enter our showroom or when you service with us, you can expect to be treated like family, each and every visit. We invite our Oro Valley and Green Valley, AZ Chevrolet shoppers to take a look at our extensive inventory. We also offer competitive lease specials, finance options, and expert auto maintenance at our dealership. We are dedicated to providing exceptional customer service, and being an integral part of our community.
1 Comments