Sales Reviews - 312416791

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Written by twopuppies on 05/05/13 07:49:31 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This is the second car (2014 RDX) I've purchased from Acura of Tempe - the first being back in 2004. In the interim, I've purchased two Lexus vehicles. When I decided I wanted an Acura again, I had no hesitation in knowing which dealer to go to. Even though I attempted to get price quotes from another local Acura dealer, instead of giving me the quotes, I received a constant barrage of e-mails and phone calls asking me to come in and they'd provide me with the lowest out-the-door-costs. I didn't trust dealing with a company who would refuse to discuss price at all until you physically came into the dealership, at which time they can easily take advantage of the confusion of the moment and the excitement of buying a new car. I prefer to be more analytical when buying my cars, and take the time to research and ferret out the various costs involved when I have the time to do so. Patrick was a terrific sales person to work with. He's had 10 years of experiencing with Acura sales, having worked at a previous Acura dealership in Hawaii. He was very knowledgeable and was able to answer almost every question I had, and easily found the answers to those he didn't know. There were no problems or "bait and switch" tactics when I went in to pick up my car and sign the papers. I also prefer working with a company that is a local independent, rather than a large corporate structure that doesn't have a "face" with it, and whose employees have no decision-making capabilities on their own. I was able to walk out the door with the first 2014 RDX that they sold, and at a good price. I have purchased my past two vehicles (Lexus) from California because of the tremendous price difference. In this case, I obtained quotes from California dealers and Acura of Tempe was willing to work with me and although they didn't totally meet the price difference, they came very close after taking into consideration the costs involved in going to California and picking up the vehicle, as well as putting the additional mileage on a new car. I would highly recommend the Acura of Tempe dealership for purchasing a vehicle, and from past experience, I would highly recommend their service department as well. I was pleased to see that the previous service advisor that I worked with, Todd G, is still there, so will definitely return and work with him.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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