Van Chevrolet Buick GMC
Customer Reviews of Van Chevrolet Buick GMC
They definitely help you
byon 03/07/2024
It was my first car and they were very nice and understanding of my situation and lack of experience Josh and Cameron we phenomenal at helping me find something that i was looking for and in my budget
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They definitely help you
byon 03/07/2024
It was my first car and they were very nice and understanding of my situation and lack of experience Josh and Cameron we phenomenal at helping me find something that i was looking for and in my budget
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst Car Buying Experience of All Time
byon 11/30/2023
In our many years of buying cars this has been BY FAR THE WORST DEALERSHIP EXPERIENCE OF ALL TIME. They are treating a retired military family horribly. They Lie, verbally and in writing. We still don't have what we were promised in writing. The GSM refuses to get on the phone to solve the issues. The GM has 8 messages from us and still no returned call. I could go on and on.... this dealership should be ashamed to be associated with Chevrolet and Berkshire Hathaway. I assure you the this treatment is not appreciated or expected. If I could give ZERO stars I would.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
A+ Experience
byon 10/09/2023
Van Chevy was great to work with, the sales team is prompt, professional, courteous, not pushy. I came in there serious about making a deal and they took me seriously and didn’t try to screw me over. Would not hesitate to work with Van Chevy and especially my sales specialist Ahmed on another purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cost and appointment time.
byon 06/09/2023
$200 dollars to have the diagnostics checked with a code reader is to much. It takes what 15 minutes to plug the code reader into the OBD2 and pull a code? Automotive parts stores will do it for free but when I brought the report to the dealer they said they can't use that report. I get that it takes time for the mechanic to do this why not start out and $50 dollars, about a quarter hour of labor, and if takes longer to find problem charge accordingly. I also made appointment to drop car off and when I did I was told it would take two days before they could even look at car? Why not make appointment for that day then? Seems inefficient to both me and the dealer to have my car for two days before they do anything with it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Van's Service Department is EXCELLENT
byon 05/23/2023
I have been 100% satisfied with Van's Service Department, CLINT ZELEZ and his team. Clint always remembers me when I come in and that personal service means a lot with the hundreds of customers he works with every month. His team and the Detail cleaning team are above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love this dealer
byon 01/01/2023
Very easy to deal with Luis and Francisco were amazing and very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Judged and Profiled
byon 12/27/2022
Long Story short we walked the lot 2 times before we had to ask for help. Once they found out what we wanted they treated us like we count not afford it. We were judged all the way to the end and we felt like we were racially profiled and I will never do business there again. We bought a 2023 2500HD Denali diesel and we didn't get a walk around, the truck set up, a thank you, we didn't even get the ring the bell... Don't do business here.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Can't leave until you make a purchase
byon 07/13/2021
I had stopped by Van Buick GMC and was kept from eating, I didn't eat since breakfast and usually make better decisions when I have a full stomach. I had made a purchase I never intended to make, I wanted an SLT AWD Acadia but was pushed to purchase an AT4 Acadia which is not what I wanted. I was kept at the dealership and wasn't able to leave until I made a purchase I was not in my right mind when I made the purchase, combining the heat with lack of eating I was vulnerable. I do not recommend this dealership to anyone, knowing that they will keep you from leaving until you make a purchase is totally unacceptable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Horrible overall experience
byon 06/09/2021
EXTREMLY DISAPPOINTED AND FRUSTRATING EXPERIENCE I AM GOING THRU WITH VAN CHEVROLET IN SCOTTSDALE AZ. I recently visited Van Chevrolet and purchased a truck that was not even there.(ordered) I have been getting the run around since may 24th on the delivery date of the truck from Michael RyBicki our sales person and Dan Alexander from finance just refuses to speak to me even after leaving lots and lots of messages., I have been calling every day trying to get an answer and have been hung up on, text, calls have not been returned. Spoke to Bryan who is a supervisor there, very rude individual who was no help at all and was told to call my sales guy even after explaining the situation I was going thru with calls and text messages, and was hung up by him as well, not sure if they have terrible phone service or this is the way this business runs,. Not sure if they want to keep my money I gave then for a down payment or what their plan is, but I do not recommend anybody going there to purchase any cars there. This has been a horrible experience and super stressful to the point that I have broken down into tears because of all this horrific customer service. Avoid any business with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great car buying experience and love my Traverse
byon 03/31/2021
No hassle sales and upfront service including financing. Thank You
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Spark
byon 02/03/2021
We made an agreement on price and payments. It all changed when I got there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service appointment
byon 01/08/2021
This is the third time I have gone for service and this last time I was notified my car was washed and ready. It was not washed. Last time they forgot the to put the tops on my air valve on my tires.. I had a great sales man but the service department needs to pay attention to detail as I am beginning to wonder if they changed my oil, rotated my tires and checked what they said. If I go again I will watch them. No more customers no allowed...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Paul Fried From Van Chevrolet is Awesome!
byon 12/19/2020
Dealing with Paul was an awesome experience. We ended up buying two vehicles from Paul and he made both deals smooth and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Traverse
byon 11/01/2020
Friendly staff. They advertised one price, but then raised the price the next day. They honored the lower price without a hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/29/2019
Vegas was on top of all my issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Van is simply the best!
byon 12/20/2019
Service Department continues to be exceptional. Very efficient and they get the job done right
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Short but Sweet
byon 11/18/2019
My vehicle was garaged for 7 months with someone coming in a couple of times a month. Unfortunately the battery went dead. I had GM Roadside come out and jump start it and then drove to Van's. They knew what to do, took me right away, did the diagnostics on the battery to see if it could be charged and then just put in a new batter and in an hour I was on my way. They were professional. They told me what they were going to do, and how they would do it. And I was not charged and sent on my way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/15/2019
Ben did and always does an amazing job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
car girl
byon 10/12/2019
Wonderful service! John Hale is wonderful and pays attention to my questions and helps me understand preventative needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty Work
byon 10/08/2019
Had warranty software upgrade on my Chevy Volt. Results are satisfactory. Enjoyed free Uber to and from home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Cruising
byon 09/02/2019
They get job done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments