Right Toyota

by Don Beechey on 02/16/2024

The salesman A.J. was courteous and respectful whereas in my opinion the GM on duty was insulting and disrespectful. I nearly walked out on buying this vehicle because of him. The financing process was contentious over the value of my trade and all the extra fees they were adding to the price of the car.

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by Jen on 01/06/2024

Staff was very friendly and helpful. Great selection of vehicles and fantastic pricing. Test drive and vehicle purchase done in about 2 hours. Highly recommend!

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by VL on 01/06/2024

Paid cash and they required personal info. They said they wouldn't run a credit check but just got my credit report and sure enough, they did a hard inquiry. They totally lied. Don't give them info and don't trust them. I regret giving them my business.

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by Jeremydketterer1979 on 12/29/2023

This dealer is the dumps. I have had nothing but issues with them. To start, the day I bought the car, the salesperson raised his voice at me when I started to talk price. It was loud, so raising the volume of the voice was ok, but the aggressive tone that came out what not called for. Then I get put in a room with the person doing the finance paperwork, and he constantly cuts me off assuming he knew what I was going to ask, but he did not. The information he was spitting at me, when I was not even halfway through my question, was needless and inaccurate information. I had to point out what he was doing after about 20 minutes of not being able to communicate my question and the fact that USAA was giving me better loan terms than what he was presenting to me. He told me I was wrong even after I had shown him the proof. IU had to do that twice because he did not read what I was showing him, and he is telling me I was wrong. He finally looked and absorbed the information that I was telling and showing him. To his credit, he then went to another lender the dealer works with and was able to match the finance deal and add a little to it so that what he offered was better than what I was showing him. He was still cutting me off every sentence when I was trying to talk to him. Fast forward, the paperwork was done, and they lost the only key to the car. It took 30 minutes to find it. They also lost a head rest to the car. They did replace it for free for me with a factory head rest, but that took a few days to get in and I must get it. This was all at the very beginning of September 2023. I still don’t have a license plate. I paid for tags, not sure why it is still not in. I did call 3 weeks after I bought the car after the temp tags expired. I called in and they transferred me to the finance guy. Last name is Jenny. The same guy that wouldn’t let me finish my sentences. To his credit, he called back very quickly, left me a message telling me who to call and their number since they never actually ordered my tags, or whatever it is that they were to do the day after my paperwork was done. He emailed her for me since she was off the weekend. He told me her name, Maria, and gave me her number. I called and left a message. Aft/er a few days, I called and spoke with her, and she sent me in email a new temp tag. As of today, 12/28, 202, I still have not received my tags. To make matters worse, I received a letter on 11/23/2023 from the lender of my car loan saying they still had not received the title or lien certificate and that I needed to engage the dealer to get it. So, I called in and spoke with the finance guy, last name Jenny, and he let me finish what I was calling about without cutting me off. He said that Right Toyota has a good relationship with the lender and not to worry about it, but this is also what Maria, the same person about the tags, deals with. So I called and left her a message about that part not being done 2 months after I bought the car. I have not yet received a call back or an email. This was all done at the end of November. It is 12/28 and I received another letter from the lender stating the same thing. This letter says if I don’t get Right Toyota to send in the title or lien certificate I am in default of my contract. I am 44 years old and bought many cars. Never once have I experienced any level of incompetence to this extreme level. I strongly encourage everyone to be very wary of this dealership and consider all of this before going to them for anything. They are making me in danger of being in default of my contract with the lender, and, I still do not have my tags and I have called to get all this done. I still have no resolution almost 4 full months after date of purchase.

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by Badboy on 12/23/2023

they listened to us and made it happened

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by Fiasco2021 on 12/21/2023

Likes - Service has been very good, prompt and professional. Comfortable waiting area. Have had lease and warranty service since leasing then buying the leased 2021 Toyota Venza. I purchased the vehicle through corporate Toyota rather than going to Right Toyota. I love the Venza and have had excellent experience with many Toyota products. Working with Toyota corporate to buy the car was very easy. Dislikes - My wife and I had gone to one of Right Toyota's sales gimmicks where we turned in a card to see what we won. Of course, we won a nominal gift, but this gave the sales staff opportunity to see if they could persuade us to purchase/lease a new car. We had a 2016 Rav4, purchased from Right Toyota in 2016, that was an excellent vehicle, but my wife did not really like the sporty ride. So after explaining what we were interested in, (i.e. hybrid, softer ride, options, including rear cross traffic alert (rcta),...etc.) they showed me a new Venza. It seemed a good deal so we leased the car drove off the lot. However, we immediately noticed on that very day that cars and people would go behind the Venza but it did not alert the driver. I told them that this is simply unacceptable. We even demonstrated this failure to one salesman who would not even acknowledge what he had just witnessed. He kept claiming that the rcta was working as intended. I was then brought to another salesman who called me a liar when I related the story to him. When I maintained that the operation of the rcta was unacceptable, they said that to achieve what I wanted I need parking assist which did not exist on the car I just leased. Well, too bad for us. We asked if we could have our Rav4 back. Our Rav4 was placed on the lot for sale for $18K (they gave me $14K in trade-in). At this point I have not even put in 100 miles in the car, but of course, they were not interested in really giving me a reasonable deal. I even contacted other Toyota dealerships to see if there was some way to trade the newly leased car for one that we really wanted. I was in a very adversarial relationship with sales. Finally I contacted the Right Toyota General Manager who, I think, instructed the sales team to "work this out". Well after continuing to skin me alive they did come up with a car with parking assist that when paired with Toyota rcta really does warn the driver if people are walking in back and front of the car, and really does alert of all immediate traffic behind the vehicle. They found another 2021 Venza that met all our initial requirements, meaning that the parking assist was on the car. I payed through the nose for this vehicle and endured insults and complete indifference to my stated needs. Nevertheless, I got a great car! Bottom Line: We bought the 2016 Rav4 and had no issues. The 2021 Venza was painful and horribly expensive (as far as I can tell we basically gave Right Toyota our 2016 Rav4). I felt as I had be skinned alive. Most likely a person that goes to Right Toyota knowing exactly what they need and what options are required to fill those needs will have no problem. I, however, simply do not trust the sales team at Right Toyota.

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by Wayne Lundquist on 12/15/2023

The purchasing experience was fine, but the after service wasn't very favorable. We purchased the used vehicle, but it needed to stay at the dealership to complete some service repairs. We were told that the vehicle would be completed the following day. Contacted the Dealership the next day, first big issue they never contacted me to give me a status and was told the vehicle needed to stay at the Dealership for a few days since the part wasn't available. After requesting an update, the next day, I found that car would available the next Day so now three days since the car was purchased. I was told on the day of pickup that the car would be ready at 1. Now when I heard ready that means, I take a quick look and drive off the lot. Well, that didn't happen. When I got there the vehicle hadn't been cleaned, and the front window had a crack which we had identified on the day we purchased it and there was very little gas in the tank. So now I have to wait for the vehicle to get cleaned and I'm thinking that the window won't get repaired today and I would need to drive 40 miles to come back and get it fixed. The vehicle comes back cleaned but not as clean as I would expect, they told me that they had sealed the crack and the crack got larger they would replace the glass. At that time, I again told them that I had two issues, one the glass was already spider webbing and second who's going to remember if the glass gets worse 6 month from now. He's takes it back to the service department and then tells me about twenty minutes later that they will schedule a service call to replace the glass at my house. So, I take one last look and again ask him if they top off cars that had been purchase which he again said yes, so for the third time the vehicle goes back to the service department. Total time spend at the dealership over three hours when I was told the vehicle was ready to pick. Getting the front window replaced has been an ordeal also. No contact with the service department until today the 15th. Multiple requests for an update to the sales rep.

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by Joe D on 11/30/2023

Had the pleasure of working with Neil Germundson, Fleet Manager, on the purchaee of our 2024 Venza. Made the entire process painless!

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by John B Doe on 11/29/2023

Great selection of trucks. Saw one we liked and price was very good, until they tallied the “out the door” cost. Finance guy told us we should have known that extra fees were involved. Hmm, maybe, but it seemed they were being a little bit quiet or sneaky about all of the fees and were trying to hide the actual price until we sat down to sign. In the end, the final sales price was no better than a couple other dealers we visited.

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by Thg on 10/31/2023

Everyone was fantastic to work with. I had a tight schedule and needed to get in and out, and they came through to get me on my way. They did a great job of telling me my add on options, but without adding ANY pressure. I have never had a more comfortable experience buying a vehicle. Well done!

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by James Margerum on 10/23/2023

After a 12 year absence, returned to this dealership. Treated as I was their number one customer. Honest and forthright. Adrian the sales manager, was a pleasure to work with.

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by Jeff H on 10/22/2023

Fast, comprehensive service for my 35,000 mile checkup.

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by Maria DLH on 10/02/2023

Worst experience of my life, I’ve purchased multiple new Toyotas from different dealerships in the valley, and never have I had an experience like this one. I work in the car industry, so I know how it goes. Last year I purchased a car here and everything went smoothly, so I decided to come back, Worst mistake of my life, I told them what I wanted, and they said they could have it in 5 days (even tho all the other dealerships were telling me 2-3 weeks). So, I was like cool, let’s do it, if it’s only going to be 5 days. We started over 1k for a monthly payment until we got to 600 and something, ok? That should have been my first red flag. Second red flag is that it was all written on a blank piece of paper with a marker, they refused to print it out for me to understand it better until I got to finance. They said they would give me 47k for my truck, when I got to finance the paperwork said 44k, then when I asked why he said the rest was discounting the taxes and fees. I have NEVER been charged taxes and fees on a trade in. Then they said they could only get me a lower interest rate unless I added warranties, IT’S A TOYOTA IT DOES NOT NEED ANY WARRANTIES. Then after I signed, I tried talking to one of the sales managers to see why they lied to me and not one of them wanted to come out to talk to me. It took over a week to get my car. And we did not learn enough, we decided to purchase a second vehicle for my brother, this one did arrive sooner. The sales guy told us to go on a certain day and we did but they would not let us take the car until the funds clear? I have purchased so many Toyotas from different Toyota dealers and I have never heard that you can’t take a car until the funds clear. They said we had an approval from Toyota financial the day the contract was made so it makes so sense as to why they need the funds to clear. So, none takes the cars home the same until funds clear? Makes no sense, you guys need to learn to be more transparent with customers and stop giving people the runaround, so unprofessional. I should not have to reach out to the GM so I could get answers, and GM didn’t even reach out directly, shows how much they care. Don’t sign a contract with no car like we did or they will ghost you after they get your signature. STAY AWAY!

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by Chris on 09/27/2023

Thank you to Right Toyota in Scottsdale for always taking care of me and getting me in and out when caring for oil changes and check ups!

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by Viet Duong on 09/22/2023

I recently purchased a vehicle from Right Toyota and couldn't be happier with my experience. The staff was knowledgeable, attentive, and genuinely cared about finding the perfect fit for my needs. From the vast selection of cars to the seamless financing process, everything exceeded my expectations. Their after-sales support and warranty offers further solidified my confidence in their services. I highly recommend Right Toyota to anyone looking for a hassle-free and trustworthy auto buying experience.

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by Luke Jackson on 09/14/2023

Call dealership to replace rear bearings and seals on 2001 Tacoma. They tell me flat rate is $1,200, so I bring it in. They look at it, all day, and call me late to say it will be $2,200 plus tax, cuz brakes were soaked with gear lube. No [non-permissible content removed], brakes have to come off to press off and on bearings, spacers and seals. So I buy Toyota parts from camelback Toyota dealer, $400 and pay local machine shop to press off and on parts ($142) and do all the work myself in about six hours. Right Toyota always makes me feel dirty and used.

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by Luke T on 09/06/2023

No kidding, after driving a TRX next door I decided last second I should try a Tundra just in case before spending $100k. What a suprise I had. The Tundra is fast, solid build, good quaility, and nice Interior. Ian Stone quickly let me drive three different models. No hassel. No price haggling, and I just bought it for sticker price and saved my headache of the TRX maintenance that would surely come after 30,000 miles.

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by Donna N on 09/03/2023

New buyer beware if you are trading in a vehicle. The sales part of the new car purchase and trade in went smoothly. However, it took Right Toyota almost 2 months to payoff the trade in, resulting in two months of late payments and a drop in my credit score of more than 100 points. The finance manager, Ryan Jenny wasn't able or willing to resolve the issue, he turned me over to accounting, I left four voicemails and never received a call back. My message left for General Sales Manager, Jamie Steinseifer was not returned, it wasn't until Matthew Winter a Customer Sales Manager stepped in that I finally had some answers. They clearly dropped the ball. It's been almost 3 months since the purchase of the new vehicle and I am still disputing the reports on my credit, to no fault of my own. Totally unacceptable!

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by Jane doe on 07/23/2023

The service dept is honest and upfront. Appointments are the way to go. They always deliver in a prompt way. Great people to work with

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by Drew M on 07/14/2023

4th new car purchase from Right Toyota in Scottsdale, AZ. Friend that recommended them has bought many more than that over many years! They are fair, professional, knowledgeable, friendly and efficient. Salesman RYAN LANOUE is phenomenal!! Showroom & waiting area is clean, service is fast and good, it’s everything you want a dealership to be!

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by Sumit S on 07/04/2023

recently purchased a Toyota Camry Hybrid from Right Toyota, and I must say my car buying experience was nothing short of exceptional. From start to finish, the team at Right Toyota went above and beyond to ensure my satisfaction. Under the guidance of Internet Sales Manager Adrain, I received prompt and attentive assistance. He was knowledgeable, friendly, and made the entire process effortless. Additionally, Ken, the finance manager, provided clear explanations, making the paperwork a breeze. His professionalism and transparency were truly appreciated. A special mention goes to Nick Sharma, the Director of Right Toyota, whose hands-on approach and commitment to customer satisfaction were evident throughout my visit. His attention to detail and dedication to a seamless experience truly set this dealership apart. I was impressed by the efficiency of the process; I was in and out of the dealership in no time. The professionalism exhibited by the entire team ensured that there were no hidden surprises or tricks. The test drive and explanation of features were thorough, leaving me confident in my purchase decision. In short, my car buying experience at Right Toyota was a delight. The combination of exceptional service, transparent paperwork, and a friendly atmosphere created the best transition I have ever had when buying a car. I highly recommend Right Toyota to anyone seeking a positive and stress-free car buying experience.

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