Chapman Volkswagen Car Dealership Scottsdale Arizona | Edmunds
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Chapman Volkswagen Sales Reviews

  • 3700 N 89th St
  • Scottsdale, AZ 85251 (map)
  • Chat with Dealer
Sales Rating: Updated! (Previously 1.0 Star Rating)

great experience Updated!

Written by mayy on 10/07/13 10:00:07 AM PDT Go back to Sales reviews
Recommend this dealer? YesUpdated! Purchased a vehicle from this dealer? No

Updated!(10/10/13 10:25 AM PDT)- there was some misunderstanding but they do work as a team to solve the problems and make sure customers are satisfied. Joe K is amazing! he went above and beyond to make the transaction as easy as possible, was in and out within an hour or so. they have nice cars for decent price, great customer service all around! Definitely recommended, and don't forget to ask for Joe:)

Original Review - DO NOT give them your business, the guys there DO NOT keep their words. the thing they do the best is to waste their customers time and screw people over. after talking on the phone with Joe for two weeks, we had an agreement on the phone for a out the door price, he confirmed with his manager and i confirmed with them several times, its the otd price. i called again the morning i had an appointment to pick up the car to confirm about the pice again and make sure i can drive the car out that day. i sold my car the day before, had the check ready, drove all the way to Scottsdale, and they change the price on me, they acted like i never talked to anybody on the phone. such a [non-permissible content removed] dealership... bad reviews will be up on all forums and review websites i can find.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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