Customer Reviews of Carvana - Phoenix
NEVER RESPOND!
byon 09/06/2023
Sent 5 emails... not one response. go out of business please
Easy and efficient
byon 06/20/2019
First time with carvana, we bought a RC350. As one of my bank accounts was locked they had a hard time with funds transfer. not their fault. They worked with me over the phone and got everything solved. We wanted to see the jukebox in Phoenix. Interesting but Ill have it delivered next time. Everyone I worked with at Carvana was super friendly and helpful. Now after having the car a few days my short wife was struggling with blind spots and wasn't comfy with the car. They came and picked it up...that simple. I will say that the condition of the vehicle was about perfect. I was sad to see it go and I would definitively use Carvana for any additional purchase. We have been looking at used cars locally also and the quality of what i see at dealers for similar price doesnt compare.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not a great experience
byon 12/28/2018
I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out on a good note, nice easy website, lots of cars to choose from and finance info was simple to give. Then my car which was going to be delivered on Christmas Eve, was locked from purchase. I was apparently buying a car they didn’t even have the title for. Next car they told me all of my documents would be transferred to the new car. That was part true. Some of it was transferred, I got yanked around thinking I was buying a car. They claimed that they never did my employment verification. They had. Then they didn’t get another verification, which I pointed out they had. This went on. Never once did anyone go out of their way to help me after the experience I had had or after each and every mistake. Each issue delayed me getting the vehicle. Finally they have everything. I get my car the next day. I am starting to get excited until I find out they are waiting for me to schedule my delivery? I was told by the customer service people that I have to wait for the underwriters to review a form before scheduling. It didn’t matter to them one iota that I would have to wait even longer. When I told them to cancel my car, the rep told me to be sure that’s what I want to do but never tried to make it right. Thank you Carvana for holding my money hostage and wasting my time. People need to know how this large no face company treats people when snags are hit.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Carvana Electric Vehicles
byon 10/25/2018
Carvana almost never shows the charging port in the pictures. They don't show if the cars have the optional Fast Charging port. This makes it hard to buy an electric car from them. Their prices are also about $1K higher than most local dealers. Maybe it because of their free delivery to your home. You really need to shop around for the best deal like all used cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
At Carvana, we sell cars, but we're not car salespeople. Instead, we offer a seamless online car buying for customers from A-to-Z, enabling them to complete purchases in as little as 11 minutes without stepping foot inside a dealership. From acquiring, inspecting, and certifying high quality cars, to providing 360-degree high-res photography of the vehicle,to generating real-time financing, to offering customers the option to have cars delivered to their driveway as soon as the next day or pick-up from one of our state-of-the-art Car Vending Machines all with a 7-day Money Back Guarantee, it's our mission to redefine the car buying status quo
"The New Way to Buy A Car"
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