Camelback Ford Lincoln

by Dana Halligan on 06/25/2021

If I could write 0 stars I would. And I have to write a review in HOPES of getting a GM to contact me is RIDICULOUS. My boyfriend and I bought a $50K 18 F150 LARIAT. This truck was advertised in GREAT condition. But on the test drive, the center touch screen didnt work, the rear bumper was smashed in, passenger window not tinted like the rest, & only had one key. Was told the center dash would be fixed but the bumper would not. Thought we could trust them. We dealt with Shayne-advisor, Josh-advisor and Sean -manager. All three have been the worst to 'work' with. At the dealership till 11:30 pm and still did not get to take the truck home-- it needed to be 'detailed'. Come pick up-- NOBODY contacted us. We reached out NUMEROUS times to find out when we could take the truck home. ( Tell me why a customer needs to track down the sales team ??? )The Truck is FILTHY. They said we could bring it back for a full detail. We live in Mesa and are not exactly 5 minutes away, but agreed to bring it back. Come to find out at home, touch screen dash IS.NOT.FIXED. Also, we were showed paperwork that this truck had its maintenance done, oil changed and filters changed. But when we looked for ourselves this was NOT TRUE. Took pictures for proof. Also, the right power folding mirror is broken, previous owner had a special tracking device that was left, and HANGING on the bottom dash of the drivers side. Anyone could easily see it hanging. When we try to contact anyone, we get transferred rudely by the receptionists. When we try to contact again but this time ask for the GM we get our numbers taken down and NOBODY calls. When we try to contact the GM again and demand to speak to him the receptionist transfers us to Sean. Who is not who we asked for. But since we FINALLY have made contact he is informed of the issues. He says to text him and he will take care of things. My boyfriend texts him a list of things, the touchscreen that was not fixed like they claimed it would be. We actually had to fix it ourselves. The power folding mirror being broken, the sticky carpet in the back seat, the squeaky leaf spring, the oil change that was not done, the filters that were not changed, the tires not being safe and even dry rotting, etc. He told my boyfriend to 'just bring it in'. & also had the audacity to tell my bf that I 'complicated' the deal. ( I'm in the business, I didn't let them tack on all their 'prep fees', and I'm a girl. They we not happy ). Even so, you NEVER insult a customer. Let alone via Text. Now Josh is back involved as well, tells my bf the truck was a lease and was getting the key from the previous customer. Thought okay at least we will have 2 keys now. Fast forward to Sunday June 20th, truck is dropped off. Nobody contacts for days with an update. We are now tracking these people down again. Get ahold of the service manager on wednesday the 23rd, he has NO IDEA the truck is even there & the truck HAS YET TO BE TOUCHED. Nobody informed him that the truck needed to be serviced. After speaking with him he said the truck was actually taken from the service department before it has even been completed. ( WHAT ?!?!?!? ) & Said he would speak to the sales manager and "make it right." Now it is thursday the 24th, we are leaving voicemails for someone to call us about the trucks status. To finally get a call back, to be told, the truck is now in detail, it has had it's oil changed and filters, but Josh was not correct- they are not giving us a 2nd key, the mirror will not be fixed or anything else. "We bought a used truck". & When we mention the tires not being safe they said "well you planned on changing them in the future anyway". WOW. This is the WORST experience I have ever had with a dealership and I myself have been in the business 10+ years. You do not treat customers this way. It's funny that NOBODY calls us that we need to speak with, yet both me and my bf have gotten emails and texts from OTHER sales employees asking if we needed assistance with buying a vehicle. But sorry no we gave you business already and we are kicking ourselves for doing so. CAMELBACK IS THE WORST DEALERSHIP BY FAR. REVIEWS EVEN ASIDE FROM MINE BACK ME UP HERE.

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by Robert Morrison on 04/09/2021

I inquired about a vehicle I saw on Carfax that was listed for $15999.00. I was excited to try to make a deal on this car. I asked what their best price would be. They actually sent me papers showing an out the door price of $17989.00. I was contacted by some other random person to try to finish off the deal. I offered a price of $15250.00 and was anticipating both parties settling on $15,500.00 not including everything else. This other random person then told me the price was like $19,899.00 or something very close. I said I already have an offer from them for $17989.00. I was angry and questioned why I was dealing with her and not my original salesperson. Now I get complete silence from them and when my original salesperson texts me back, he says oh we can't come down from the 17989.00. Then I get a text a little while later stating they made an error and the price was to low and now the new price is $19899.00. What a joke. No one knows what the other person is doing at that dealership. Don't believe their pricing as they will raise it on you. Just don't buy from them... very bad experience!!!

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by Michael F on 05/04/2020

This review is long overdue but I finally have some spare time and a continued annoyance with the car I was sold. Pros Car gets great gas mileage an avg of 400+ miles a tank easily over 500 if it's all highway Pretty good handling Cons Overpriced Lacks get up and go It's essentially a hot wheels car in a kind of fancy package Immoral business practices I feel like the dealership purposely twisted their words to bully me into the deal since I had a large cash down payment (they were blinded by the possibility of a good deal) A few months ago I saw a car that I wanted that appeared a fair deal, I sent in an online inquiry about said vehicle and was told the car was still in stock so I left to the dealership to inspect it After talking with Harrison for a bit he told me that it was no longer in stock but he flat admitted to me that he would of told me it was in stock even if it wasn't just to get me in to the dealership. Then I told them I wasn't interested in anything else but they kept talking and wouldn't take no for an answer. I was told about a 15 black Ford fiesta hatchback they had out front it was dark I went to look at it but because of the lack of light I didn't notice the slight interior damage, I was also rushed through the deal before I could test drive the car. I was swiftly sent on my way with the purchased and overpriced vehicle. I drove it home and immediately noticed some issues they made me quickly regret my purchase. In less then 24hrs I returned to see if I could return the vehicle and was essentially told (not in words but attitude displayed) that I was SOL and I was stuck with my purchase I know arizona doesn't have a buyer's remorse policy, but I thought that since it was under a day I could work something else, like maybe purchase another car. After some highway driving I realized my speedometer was off because the dealership had incorrect sized tires on their car which they used as a lender in situations where their customers needed to borrow a car (I just wonder how a dealership would allow their lender car, or any of their cars to be improperly maintained) They did replace my tires for free when I brought this to their attention. All in all I believe this dealership is motivated not to help but to boost their numbers whatever way necessary including poor customer service and immoral business practices, that is my experience yours might be different but I'll leave that decision to you. This review is just a warning to be on top of your game and do your research when buying a car. I will give kudos to the sales manager Rob, he was helpful in assisting with my concerns and though I am an unsatisfied customer he maid the horrible service a little less horrible. Also Aaron at ABC Nissan collision center has great customer service.

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by Abraham on 07/07/2018

Very fast and easy to get in to a new F150.

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by Dakgreen13 on 12/04/2017

The BEST experience that my wife and I have ever had purchasing a vehicle. Camelback Ford treats people like.......PEOPLE, not a number. Andres was excellent to deal with along with the General Manager.

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by Bradrulz on 10/13/2017

I recommend staying clear of this dealer. Salesman (Robert Kirkwood and Preston) and finance person were nice, but person they bring in to try and negotiate trade-in was not very friendly. You can tell she hates her job and honestly who wouldn't. Ok, moving on they force fees on you for window tinting, wheel locks, door edge guards, and some auto carwash/wax every 6 months for 3 years. Window tint is the cheap useless window tint unless your goal is for privacy and you don't care about keeping the heat out. Picked up car and door edge guards were not even on the car and same for the non-existint wheel locks. We were purchasing car and traveling around 2 hours to buy it. Made 3 trips up in 3 days. Left with the car on 10/9/2017 and couldn't even believe they didn't even fill the gas tank. Range shown was 30 miles so basically empty. So a car driving on fumes, edge guards missing, and wheel locks missing. All 3 of these are a first out of the 16 vehicles I have bought over the last 20 years. Also the first used vehicle I have ever purchased from a dealer where if they only have 1-key for the vehicle they don't voluntarily order a 2nd key without being asked. As expected Camelback didn't offer (found out when we were ready to leave and they handed me 1-key) and when asked the answer was no. Warranty they tried selling on the used car was about another $100 per month (INSANE WASN'T BORN YESTERDAY). If you are looking for honesty, go someplace else. If you are looking to be treated fairly and like a human being go someplace else. If you have values go someplace else. If you have a trade i highly recommend going someplace else or sell to Carmax as Camelback Ford/Lincoln guy (self proclaimed research god of car values) comes up with trade value. Values are way below any offer you can get at any other dealer. Guy was very arrogant. I have worked with Camelback Toyota twice before and they were awesome so I guess they must be owned by different people. If the same people do own both they need to have Toyota do some training for this dealership. So right now I have the vehicle with an incomplete contract as they still need to install door edge film we paid for, wheel locks we paid for, and any typical dealership provides a full tank of gas and also a 2n

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by PHXSooner on 10/08/2015

So here is the deal with Camelback Ford. I found a 2016 Ford Fiesta ST listed on their website for $20,479. Now this is a good deal. The car lists for 22,400. Camelback Ford was advertising a savings of $1,421 plus a Ford rebate of $500. I send in one of those “Trade Value” requests via their website. It comes in at $17,475. So I'm thinking if they can get within a $1,000 of this I'm interested. One of their sales reps calls and I email him all of my info on the trade. Model, VIN, mileage, etc. I am trading in a VW and expect a little better trade as they have a VW dealership in the network. They can look up my records. They come back with a trade-in quote of $16,000. I think this is a very good quote. Not quite $17,000, but a good quote. I grab all of my information, including my CapitalOne pre-approved finance letter and make the 50 minute drive down to Camelback Ford. Winds up I have to deal with the sales people at the Lincoln dealership next door. OK. The manager looks over my trade-in while I test drive the Fiesta ST. The salesman's name is Josh. He is a young guy trying to make a living. Straight shooter. I like him. The problem is that Josh is new so he has an overseer there to show him the ropes. We will call him “Alex”. This is where it goes downhill. First I am shown an order sheet with the MSRP, not the advertised price. I point this out. They come back with the advertised price, but now I have to deal with $1,100 in options added! When I complained “Alex” stated that the advertised discount was available ONLY if you bought the options. He stated that it was on the website. We took a look at the website. It is not. We promptly moved on. The options. This deserves it's own little space in car sales Purgatory. One of them was $199 for nitrogen filled tires. During the test drive I noticed 4 black valve caps sitting in the center console. Hmmmm. There are green valve caps on the car (this is supposed to denote nitrogen filled tires). I'm thinking that those green plastic valve caps are not worth almost $50 a piece. The next option is the $297 ZAKTEK Ultimate coat product. I ask them to remove it. They ask if I will give them cost for it “since it is already on the car”. I asked what the cost was. He stated about $150. Now that seems odd. This is the same ZAKTEK product that they had advertised in the past for $29.95. With coupon of course! There are pinstripes added for $199. PINSTRIPES! What's next? A landau top with a medallion billed as the “Presidential Edition”? I finally agree to pay $297 for the window tint. I live in Arizona. Tint is good. “Alex” then asks if they can try to better my rate through Ford. I doubt they can, but go ahead. I had only one caveat. I stated that he could not pull a hard check on my credit with out meeting the final price. I stated this TWICE. He agreed. Pulled my credit. Could not match the rate, so he went back to charging the MSRP price on the car. I left. No Car. An extra hard pull on my credit. Upset. Purchase prices do not include tax, title, license and $395 doc fee. Prices include the listed rebates and incentives. Please verify all information. We are not responsible for typographical, technical, or misprint errors. Inventory is subject to prior sale. Contact us via phone or email for more details.

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by gsideout on 06/30/2015

after three attempts to get a price for a cash deal on 2016 explorer I got three different salespeople that would not reply. One of which was a manager.

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by Haworth1 on 06/23/2015

Worst experience ever - do not buy there go to Sanderson Ford. They lie, are unethical - not very good business. We had a deal on a 2014 Navigator L everyone agreed on (at least three or four poeple at dealership knew and agreed) then communication stopped and when we inquired they said no deal. Warren Buffet at Bershire Hathaway should be ashamed to have his name associated with a corrupt organization all the way from management to sales floor. Whatever you do don't deal with this dealership you have other options.

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by Sandysol90 on 03/28/2015

For a first time buyer, the experience was excellent! I was very nervous and intimidated, my credit score is average and I wasn't feeling very confident for many financial reasons. Sales rep Chris Solano made me feel so comfortable and at ease. The over all process was painless and comfortable, I never felt pressured or pushed into something I wasn't comfortable with. Great customer service!

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by SCall123 on 03/02/2015

I foolishly purchased a vehicle through this dealership. I wanted an extended warranty and was offered one options. I have since learned the ONE option I was offered does not cover anything. In the 1 year since I purchased the vehicle, I have had consistent issues that are mysteriously not covered. The dealership refuses to return calls or emails. In addition, they sold my information to some telemarketer and I now get numerous calls despite asking to be removed from the list. Do NOT do business with this dealership, you will regret it as much as I do.

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by ssmercedes970 on 02/07/2015

I only gave them 1 star because it would not let me leave it blank or minus any. This is the worst place to buy a car trust me when I say take your time and hard earned money and find another dealership. I had the worse experience. I bought my car in the beginning of December and just now have everything sorted out to where things are finally final. After two months. I bought what was suppose to be a brand new 2014 ford Escape and it had over 1200 miles the carpets and interior were stained and dirty. I took it to get detailed left it there for over 5 hours showed them the spots came back and it was still as dirty as ever they had just washed it. I've spent countless hours and days with these [non-permissible content removed] and have not been satisfied with the results. It has been extremely stressful and overwhelming since we got this car. We have had so many problems with this car and the people who sold it to us with no real satisfied result. They just want to sell you the car and once it's yours that friendly we care so much for our customer's sales pitch is gone. Take it from me and find somewhere else to buy your car.

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by TRCY on 01/19/2015

I originally bought a Ford Taurus at Camelback around 2012. The team, at that time, was not under good managment. When I went back with some concerns I was told there had recently been a reorganization. I ended up speaking with the GM Aaron Walker and he really worked with me to insure I got what I needed. He personally took care of me and wanted to make sure I was happy. I AM very happy with my new Focus! I would recommend Camelback Ford because I know Aaron wants everyone to be happy and he works with his team to make sure this happens!

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by kimoaz on 12/02/2014

Very bad service! Yesterday I called Camelback Ford looking for a used car they had in their Auto Trader ad. The person I talked to was one of their managers Dennis Segatto. Mr Sagatto lied to me by telling me the car was still in inventory when it was sold two days before. He invited me to come down and see the car, knowing all along the car was sold. I would have thought the days of having to lie to customers to get them to come to the car lot were over. But not at Camelback Ford and not with Dennis Segatto. When car guys lie to customers in order to get them to come to the lot it only makes the client mad. The chance of their LAME salespeople selling you the car you don't want are slim. THERE ARE MANY FORD DEALERS IN PHOENIX, PICK ONE AND YOU WILL GET BETTER SERVICE THEN CAMELBACK FORD. thanks

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by badforddeal62 on 11/18/2014

0% financing is a deceitful practice. The idea is to get you into the showroom with a “pre-approval”. Once there they work to get you into a car. In my case I signed a deal on Sunday afternoon for 5.9% financing. I was happy. The next day they called and said the payoff on my old car was lower than they thought and I needed to come in and sign new papers. When I got there the new paper work had an interest rate of 16.9%. Needless to say I left with my old car. If they had just called and said they couldn’t get the car financed for 5.9 and the interest rate had changed then I would understand. But they mislead me as to why I was going back. The salesperson and finance manager both greeted me acting like everything fine all the while knew this deal had gone bad. I’m not going to go into the full details of the deception, and in some cases outright lies that I experienced. Caution to anyone going here thinking they are going to get a great deal; make sure you going during the day when the banks are open and DO NOT sign anything that says the deal is not final and subject to change.

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by benfishing on 10/24/2014

Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy Nick was very knowledgeable and overall an excellent salesman. When we were checking out Nick said "we have changed our policy and will mail you your owners manual and spare key". It is now 13 days later and nothing. I've spoken with Nick several times and he perpetuated the lie. So today I got Kenny on the phone, one of their customer service managers. He admitted that they lost the key and manual and that "they would have someone in my area next week to build me a key". He also talked over the top of me and would not listen. And then offered to give me a lunch coupon. What an insult. My first Lincoln was purchased from Sanderson Lincoln on Bell road in Phoenix and they have WORLD CLASS customer service. Save yourself a nightmare DO NOT BUY FROM CAMELBACK LINCOLN.

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by Jackw50 on 10/15/2014

I wish there were a negative star....I bought a used 1986 Jeep CJ7 from Camelback Ford Lincoln that was listed on Auto Trader. I drove from Tucson to look at the vehicle. The condition of the body was good. Some items needed attention, but for a 28 year old vehicle, I was satisfied. I did notice the catalytic converter was not on the vehicle. I asked the manager if the price could be reduced so I could fix the problem. He refused to budge on the price, and said he could sell the Jeep at auction for the price they were asking. I figured it was a small problem to correct and bought the vehicle. Here is where I got bent over. When I brought the Jeep to an emissions specialist, he informed me that it was not only missing the Catalytic converter, but was missing the entire emission system and part of the wiring harness for the emissions. He had also found the rear brakes to be defective and an anti sway bar and downlinks were missing from the vehicle. He said it was "a deathtrap waiting to happen." The emission Specialist informed me that it was illegal by state and federal law for a dealership to sell a vehicle that could not pass an emissions inspection or sell a vehicle that did not have the emissions components, not to mention that it was unsafe to drive. Camelback Ford Lincoln actually called me and said that they had not performed an emission inspection on the vehicle and were willing to come to Tucson to run it through emissions. I explained to the lady, who was very nice, that the vehicle would not pass because it was sold without the emission system on the vehicle and that it was illegal for Camelback Ford Lincoln to even sell the vehicle in that condition. She said she would check with her controller and get right back with me..A week passed, no calls. After several days of leaving messages, I was able to talk to the General manager's assistant. She said she was aware of the situation, and asked how the problem could be resolved. I stated, I would like a partial reimbursement to pay for the installation and labor of the emission system. She said Camelback Ford Lincoln was not willing to do that, but was willing to take the vehicle back for the purchase price. By this time, I had already installed new seats, brakes, missing suspension parts, and shocks. My counter was for Camelback Ford Lincoln to pick up the vehicle, install an emissions system, pass the emissions and send the vehicle back. That offer was refused... It's funny, I signed a IM-147 disclosure that stated: "This vehicle has undergone a comprehensive evaluation by a qualified automotive technician and complies with all emissions requirements for motor vehicle dealers." All Camelback Ford Lincoln saw were dollar signs and not the safety of the customer they were serving...I would like the emissions to pass and enjoy the vehicle I bought...Up to you Camelback Ford Lincoln...

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by kahnefn on 09/14/2014

went in to buy a 2004 ford explorer (which is still on their website) first the check engine light was on. so they said they would fix that. four days later went down to finish the purchase and did all the paper work which took forever. They would not even put gas in it and ran it down to empty. did not get ten miles down the road and the check transmission came on the message center and the overdrive light was flashing. so I went back to the dealership and told them they refused to hear anything and that is after they recorded video and our conversation in financing of the lady telling us we had a 5 day 500 mile warranty. they refused after going through the channels sending a message to the owner of the dealership and the az for rep. I was able to get my money back and my trade in. I would never send anyone not even a enemy to this place. They give ford a bad name. I wish I would have looked at all the negative feedback they have on google and the bbb I would have never went there.

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by kaykaylibra on 09/04/2014

My experience with this dealership was a very pleasurable one. Great staff! Very professional! Very satisfied with the quality of service received and extremely HAPPY with my 2014 Ford Escape SUV. The salesman that assisted me was awesome! (MG) you definitely came with your A game. Thank you.

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by Roamrr on 07/05/2014

I bought a 2014 Mustang GT. After we took it back for repairs four times in six weeks. It came back worse every time. Parts would fall off the inside would be covered in trash and foot prints evev on the back of theseats ,rear seats and ccushions. So we traded for another 2014 GT it was not what we had wanted we just got tired of being strung along. We lost about $11,000.00 on this deal our new one had paint chips we were told they would be repaired . That were painted with a brush I guess this is how they work. We have only been told we will fill your gas tank. I don't see how this makes it all good. When I spoke with Melissa at Ford Motor Company she said that we should have got back what we spent . That has never happened we are still out over $11,000.00 My advice don't go here

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by hbhavsi on 07/04/2014

I was looking for the 2014 Ford Mustang V6 in manual transmission. There is limited inventory left in AZ for manual transmission, so I went to Camelback Ford because I was interested in a particular one I had checked up. In spite of having read the negative reviews about the customer service, I headed there to try my luck. I was wrong. I go there with an OTD price quote that I had already received from Stephanie, their internet sales manager. I work for Intel which makes me eligible in the X-Plan discount program (little discount over the regular price). I test drove the Mustang that I was interested in and then sat for the price quote. Firstly, I got tired waiting there at each of their move - getting the car up for test drive, getting in the quote, re-quote after telling them this is not the price I got in the email, waiting for the internet manager to actually show up after having had fixed an appointment with her. I then tried negotiating the price for any 4th July specials. Negotiation is a part of any car purchase deal. Who doesn't try to negotiate the price? The internet manager, Stephanie, told me they cannot negotiate on the X-Plan pricing and was adamant on that. I was still trying my luck for a few minutes. Then out of the blue, she threatens me with, "Give me your X-Plan PIN, I'll complain that Intel employees (a friend was with me) are trying to negotiate X-Plan price and they'll take some action". I pulled out the X-Plan terms and no where was it mentioned anything that you cannot negotiate. We asked her show us where it is written. To which she said I have not read it, and added, "I said I might complain, and not I will complain". [non-permissible content removed]! Clearly she had threatened us and was trying to step back from what she had said. If you cannot bring down the price stick to that and I'll take the deal or reject it. Do not bloody threaten me. That is not how you talk to customers. We walked off from there. I cannot deal from here if you cannot talk properly to customers. Keep your cars! I will be reporting this matter to their manager.

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