Honda of Superstition Springs
Customer Reviews of Honda of Superstition Springs
Great care and price!
byon 08/05/2020
Excellent service by Adam and together with GM, David, A great price to take care of my family. We had to replace a totaled car and we found the perfect car for the budget and Adam even helped me drop off my rent car after purchase!❤️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not helpful unless 100% ready to purhcase
byon 07/19/2019
On 7/17 I called to get information about the car buying process as I will be looking to get into a new Honda in the next few months. I have only ever purchased 1 car and it was with the help of family so I wanted to learn about my options from a pro so I can purchase in the next few months. I spoke to sales person Chris Dressel who was helpful over the phone and encouraged me to come in, in person to have all my questions answered even though I stressed over the phone I did not have money yet. He advised that the business was family owned and would not pressure into buying anything. I set an appointment for 7/18 @7:00pm and when I arrived Chris greeted me and was re-asking what I was looking for and I gave the information about my credit and negative equity on my 2011 Honda. After getting some information he was pulled into a meeting and another salesperson Joe came and said that unfortunately he would not be able to get me into any vehicle without putting money down. I explained to Joe that I was not there to purchase quite yet but wanted to know buying options for myself and ball parks so I could over the next couple months. I just wanted to be educated properly and to know how much I should bring down to get into a car in the very near future. Joe said he could only look for now he can't see into the future. I again repeated that I was only looking for guidance since I will be buying a car from Honda regardless in the next few months but just wanted education. He left and came back asking if he could get me into a Civic Lx for 0 down if I would be interested and I said it depends on the specifics. He stated he was going to call me around 12pm 7/18 with what he could do but never really answered the questions I had. I was hoping to hear back about my initial questions as I really want to stay with the Honda brand. I then get a call 7/19 from Chris again asking if I was fully helped yesterday (I didn't come in yesterday) and I told him I was still not really helped and that I wasn't trying to be sold something right away. I already knew with my credit and negative equity I wasn't going to walk away with a car without a down payment. Chris said that was their job and to get in touch when I had a few thousand. I will be doing my own research now and will look to see if I can get better assistance at another Honda dealership. The gentlemen were nice but not listening at all to my needs as a consumer and I am right where I was before with my questions. I think even if I wasn't going to buy or lease a car same day- I should have been treated as if I was going to since either way Honda will end up with my money! But it will not be through this location now due to this.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Like paying more? Being lied to? Shady business tactics? Come here....
byon 08/27/2017
Stay as far away as possible from this place. Don't let other reviews fool you. You will get a better deal at Autonation Honda and you won't be blatantly lied to. I had the worst car buying experience in my life at this place. Had agreed on a price with Peter the Salesperson over the phone and came down to make the deal happen. When I got there I test drove the vehicle, they ran my credit even after I told them specifically to run it after the price we agreed on was confirmed. My credit is excellent so the price increase had nothing to do with that.They give me the pricing and it's way more than what we agreed on over the phone. Long story short, I gave them a competitors quote to beat, they sent me pictures of the car I was buying, then when they gave me the higher pricing they said the salesperson Peter was quoting a lesser model vehicle because they got me mixed up with another customer which is a blatant lie to get me to come down there in person. They couldn't even end up beating the competitors quote that i sent them originally which was from Autonation!! So if you want a ding on your credit, if you want to pay more money, and get lied to in the process feel free to come here to Superstition Springs Honda! Stay away....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best Dealership and Car Buying Experience ever
byon 06/08/2017
Superstition Springs Honda Review-4-30-17 It is not possible for me to fully convey how amazing our experience was at Superstition Springs Honda. I went in to look at a 2017 Honda Civic after very responsive service from the Internet sales department. When I arrived at the dealership, I met a gentleman, Adrian Gonzales, who was incredibly helpful and accommodating. He spent a good amount of time with me answering my questions and worked diligently to find the exact vehicle I was looking for. He was so honest and there was absolutely no pressure over the couple of hours we were working together. I made the decision to purchase the vehicle and when I got to finance, I prepared myself for the typical 'battle' that often happens in the back room with hidden costs, upsells, etc. Jon Leckwart was BY FAR that absolute best person I've ever worked with, having purchased around a dozen cars in my life. I could not believe how amazing this experience was. There was even diligent follow up after the deal was done. This dealership provided the best experience of any transaction, vehicle or otherwise, that I have ever been involved with. They went above and beyond in every respect and left no stone unturned. It was such a great experience that I decided to trade in our 2013 Toyota RAV and purchase a 2017 CR-V a week later. Had the exact same experience. I cannot recommend this dealership highly enough. I will be purchasing all future vehicles from Superstition Springs Honda as long as they are able to maintain this incredibly high level of service. Thank you Superstition Springs Honda! You folks are AMAZING!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Process
byon 04/27/2016
In my opinion this dealership has taken the car buying service back 40 years. Having set an appointment to meet a salesperson, I arrived 15 minutes late but had called ahead to let them know I would be late. When I got to the dealership I was told the salesman was not there. I was then greeted by another salesman who assisted me. Having a 2010 vehicle to turn in he went through the process of filling out a Kelly Blue Book form to get the trade in value. Once done I was notified of my trade in value. It came in below what I was expecting. I had told him that previously I had gotten an appraisal from Carmax that was 42% more than what was given to me by another Honda dealership but had gotten these two estimates several months and ~20k miles earlier. At this time I wanted to go back to Carmax for another estimate. He said they would not do anything different than what he did and wanted me to prove that I did in fact get that first appraisal. Ironic that a car salesman would question my honesty, So at this point I got up and demanded my keys back so I could leave. I ended up going to Carmax who then provided an updated trade in value of 40% more than what Honda of Superstition Springs wanted to give me. That being said I have no desire to ever deal with this dealership again or the pushy salesman that questioned my honesty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Store manager
byon 11/03/2015
The sale consultant is very friendly and all the charges are clearly display. It also take less than 5 minutes to see you are qualified for finance. I feel no stress when I placed my offer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience with Mike
byon 10/28/2015
Mike gave me the best price and no other dealer could match it. He delivered the car and assured I had all the information I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very well taken care of
byon 10/08/2015
I recently purchased a Honda at the Chandler location in February of this year. Unfortunately that vehicle was in an accident and I needed to find a replacement vehicle very quickly. Todd Luxton pointed me in the right direction as far as mileage, price and type of vehicle that I was looking for. Never did I feel pushed into something I didn't want nor couldn't afford. I left the lot feeling very satisfied and thankful I chose to buy from Honda for the second time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Wonderful Group of People to Deal with
byon 07/31/2015
We have purchased three cars from this dealership. It is the only place that any of our cars have gone for service. Tuesday, when my Wife had our car in for service, one of the salesmen told her how much they would like our car for their selection of used cars. He offered her such a great deal that we came back the next day and bought a new car! That makes four in a row. We love this dealership!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
great service
byon 07/08/2015
It was a great experience, Cliff was a great salesperson, he was very patient with my request! Manager helped out with the deal that we needed to get done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Our New HRV
byon 06/24/2015
When we stopped to look at the new HRV we never expected to make a decision to purchase. We had looked at other new cars and walked away feeling very luke warm about all the offerings out there. After spending time with Tim and his sales manager we felt we had found what we were looking for, great functionality, not a low riding car, not an oversized SUV, just a great crossover with the legendary Honda name backing it up. The professionalism and courtesy of the entire team that took care of us convinced me to make the decision to drive a new HRV home. We are very pleased and couldn't be happier with our decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service and easy process
byon 06/17/2015
Phil H. is the one that helped me get into a brand new car for a good price and interest rate. Where two days before another car place was trying to charge me 4,500 dollars more for the same car. Thank you so much Phil! Finally made my dreams come true of getting a brand new car with no miles! :) :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 06/15/2015
I had been doing research for a while on what car i would trade in my PT Cruiser for and had decided on a Honda Pilot. I came in to Honda of Superstition Springs because it is close to where I live and I wanted to test drive the car before I made my final decision. I fell in love with the car, and the salesman asked if i would be interested in moving forward. He was able to get me a good deal on a new Pilot. The only time I felt pressured was when I was going through the finance process, and tried to turn down the extended warranty. The man became very adamant, which sparked a bit of an argument between him and my boyfriend. We asked for a moment to cool down and talk things over and we did end up deciding that I should go for the warranty, which at that point had been discounted as well. All in all, it wad a great experience and I love my new Pilot!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasantly Unexpected Experience
byon 06/14/2015
I came into the dealership for an oil change for my Honda Civic and left with a new Honda Accord with a lower monthly payment. How is that possible? I had a great experience having Adrian as my sales rep. He was not pushy or hard pressed to sell me a new car. He was also very thorough in the whole purchasing experience which I appreciated. For example he made sure that before I left, all my car settings were taken care of and all my questions were answered. I will definitely recommend him and Superstition Honda to family and friends. Also I can't forget to acknowledge the friendliness and courtesy I received from the Scott in the Service department, the receptionist, Mehdi in Finance, and the reps in the parts department. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing customer service
byon 06/10/2015
I had an amazing experience the second I walked through the door there was someone there to greet me and lead me the right way, I got a car within an hour and out an hour later. They are very friendly and fast. I would recommend them to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John sims
byon 05/27/2015
My experience was excellent and so easy, John accommodated all of my needs and I couldn't be happier with my purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 05/21/2015
we were very pleased with Mike Thomas and his team. Also very happy with another great Honda product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
sales experience
byon 05/21/2015
We needed a car to tow behind a motorhome and Carl was very informative and kind and we bought a 2013 Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience!
byon 05/19/2015
I had a great experience. The staff was very helpful and thoughtful, and the sales staff was engaging and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lease to Purchase
byon 05/19/2015
Cliff was very nice and professional the whole way thru. He made it as quick as he could to get me on my way. I showed up a day earlier than our scheduled appointment but he was able to fit me in. The financial man wasn't very personal tho.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Buying Experience Ever
byon 07/28/2014
We purchased our vehicle throughout the Costco buying program. The dealer could not have been better in dealing with helping us with our purchase. We got the vehicle we wanted, at the price Costco helped us secure. We got the exact amount for our trade-in that we expected. The star could not have been friendlier or more helpful. Our salesperson was also extremely knowledgeable of all aspects of our new vehicles operation. We are extremely satisfied with our buying experience at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
