Service Yates Buick GMC Car Dealership Goodyear Arizona | Edmunds
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Yates Buick GMC Service Reviews

  • 13845 W Test Dr
  • Goodyear, AZ 85338 (map)
  • (888) 649-5075
  • Chat with Dealer
Service Rating:

Possibly the worst dealer I have ever been to

Written by gmctruckguy on 01/11/13 05:24:13 PM PST Go back to Service reviews
Recommend this dealer? No

Bought a new truck from this dealer, got the usual treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring it back in and the service department with take care of it. Well I have had the truck to their service department on three separate occasions and on each occasion the service advisor has arrogant and condescending, demonstrating that this dealership cares nothing about their customers beyond the sale and to make matter even worse – the vehicle is still not fixed, in fact they have not even tried to fix it, they just call me to pick it up but the defect is still present… and when I point that out they act like they are shocked and tell me I will need another appointment.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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