Service San Tan Ford Car Dealership Gilbert Arizona | Edmunds
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San Tan Ford Service Reviews

  • 1429 E Motorplex Loop
  • Gilbert, AZ 85297 (map)
  • Chat with Dealer
  • Awarded in 2017
Service Rating:

Never go to San Tan Ford or buy a Ford vehicle

Written by hatesantanford on 11/10/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

On July 2008 I had my Ford Escape repaired at San Tan Ford. The service department there indicated I needed to have a new alternator and battery for my vehicle. The alternator and battery were original manufacturers parts and had never been replaced, the vehicle mileage at that time was approximately 60,000 miles. San Tan Ford performed this work and charged me approximately $629. I drove the vehicle for only 12,000 miles using the alternator that San Tan Ford installed on July 2008. On November 2010 I went back to San Tan Ford and they informed me that I needed another new alternator and charged $629 again to replace it. My complaint is San Tan Ford, an authorized Ford dealership, must be using inferior or defective replacement parts when they perform repairs. The original alternator lasted over 60,000 miles. To have their replacement last only 12,000 miles is completely unacceptable and I want a refund.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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