Disappointing experience Earnhardt Ford ChandlerWritten by Platinum26 on 07/29/16 12:45:40 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Started with online quote. Visited dealership and truck was no longer available as owner was driving it. Later received another online quote on a different truck. A little more money but had more features. Decided I would buy the truck and agreed on price. Went to the dealership and truck did not seem to have everything shown on quoted vehicle but we did not have latest quote with us. Proceeded with the purchase. Got home and looked at quote and found the truck purchased was not the one quoted and that the one purchased was cheaper than the one quoted at the higher price. We were charged the higher price. Called dealership and they admitted they sold me a truck that was not the one quoted and agreed to reimburse difference in price. Got ready to register truck and while looking at the invoice saw that they charged me for a security system that was not installed on the truck and one that I would have not purchased anyway had they pointed it out.. Contacted the dealership and they agreed to reimburse. I wonder if that would have happened if I had not caught it. Only good part was the sales person. he tried very hard to make it right.