Larry H. Miller Volkswagen Avondale
Customer Reviews of Larry H. Miller Volkswagen Avondale
Happy Family with 2 new Jetta’s
byon 09/12/2022
Very Professional Staff from our Sales Person to the on site Manager and the Finance guy. I would whole heartily recommend Larry H Miller Volkswagen to everyone. This was so seamless and pain free. I also purchased a vehicle from Larry H Miller Doge/Jeep and Im happy to say all three vehicles we purchased was the same great grand and wonderful experience.
Happy Family with 2 new Jetta’s
byon 09/12/2022
Very Professional Staff from our Sales Person to the on site Manager and the Finance guy. I would whole heartily recommend Larry H Miller Volkswagen to everyone. This was so seamless and pain free. I also purchased a vehicle from Larry H Miller Doge/Jeep and Im happy to say all three vehicles we purchased was the same great grand and wonderful experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Terrible experience
byon 07/07/2022
The only person in this dealership that was professional was my sales agent. The other people that I had to deal with, finance manager and GM has been a total nightmare. The overall experience was very awful. Plus I traded in a vehicle going on two months and the loan is not paid off. The vehicle is showing late payments and being reported and no one at this dealership can due their due diligence, since it was them who was suppose to be paying off the vehicle to see what’s going on or even reach out to that financial company. I can only do so much, but the financial company still wants their money. I shouldn’t have to pay two cars notes for one I don’t have and for one that I’m stuck with after it gave me problems the second week of having it. I will never do business with this dealership every again and make sure everyone knows!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
WORST SERVICE CONSISTENTLY!!
byon 06/09/2022
This dealership provides the worst customer service every time I am in contact with them. They are unprofessional, rude, lazy, unknowledgeable, and have zero sense of urgency to repair your vehicle. They rarely answer phones and ramble off rote memorized lines when reciting responses to questions. Clueless! Words like, “Let me see if we have the injector ‘stuff’ in stock.” Embarrassingly unprofessional. They also try to weasel out of any repairs covered under warranty. Dropped my car off, 1.5 weeks later they had a quasi-diagnosis, picked it up after 2 weeks and my windshield was cracked up the center. They did not mention it, just ignored it. When I mentioned it, the rote memorization of the windshield policy was recited. Saying, “Sorry about that, hopefully I gave you the windshield disclaimer when you checked in. We also mark it on the estimate.” Incredible that receiving my vehicle back with a cracked windshield is so common and such standard operating procedure, that they don’t even acknowledge it, nor care to apologize. Craftsmanship does not exist here. On top of the fact that I asked for an oil change. Received my car back after 2 weeks, without the oil change performed. His response, “that’s on me. I forgot”. The nonsense is endless! Go somewhere else!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
All Mine
byon 05/28/2022
Larry was extremely knowledgeable about the vehicle I purchased. He made me feel excited about buying and was very patient with us. He showed us how to work all the gadgets. Andy put us at ease with his humor and he explained all the papers we were signing and why we were signing them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
VW CC problems
byon 05/26/2022
You have to be patient. Depending in the the issue you might be with out your car for a few days. With that said Mike kept us posted on step by step progress. We was able to get into a loaner car when one became available. We also get responses within a short period of time with any questions we had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my car - ask for Joel Gonzales
byon 05/20/2022
They dealt fairly on new car prices. Joel took us out for 2 test drives and went over features and accessories. He did a tutorial, set up our phones and radio stations before we left for the day. He also set up a follow up appointment for any questions I have after driving for a week or two.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
+ review 4 Mike, Svc Dept at Larry H. Miller Volkswagen, Avondale AZ
byon 05/02/2022
Mike, and the maintenance person assigned, helped me out and prevented me from making an expensive mistake concerning a purchase that would have been harmfully redundant. Aside from that, they managed to finish a fair amount of needed service in less than one day. That made my day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast work
byon 04/29/2022
I took my car in for a repair and even though they were backed up with work and took a little longer than expected, Barb was always very nice and kept us in the loop of what was going on during the whole process. The provided transportation to and from the dealer which was nice since we were a car down. Definitely appreciated everyone’s help!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and was in and out in a couple of hours!
byon 04/24/2022
Provided them with basic info before arriving and was able to get my purchase done so much quicker than any of my past purchases at other dealers. They found the perfect vehicle for me and my family! Outstanding customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Service Privided
byon 04/14/2022
My vehicle is very happy with the service that was provided to her. She is happy that the driver side seat is in proper working order after dealing with it not wanting to slide easily on its tracks. She is also very happy that the oil is new and will lubricate her valves better and the air filter was replaced so she can breat easier now. She says Thank You Larry H Miller Volkswagen you did awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fixed AC, broke something else
byon 04/01/2022
Brought in my 2019 Jetta for an AC hose replacement that was leaking. Next day we started on a road trip, the the check engine light and EPC lights came on. Back in the shop it goes. Only 22,000 mikes. No sure what the Mechanic messed up while fixing the AC.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great customer service
byon 03/15/2022
They are quick to get back to me when I have questions and letting me know what is going on with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall fixed
byon 03/06/2022
Good service. And provided ride home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall great bying experience, fast and no issues.
byon 02/21/2022
Buying experience was good and fast. No issues. Would recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Friendly staff and pleasant showroom.
byon 02/17/2022
I'm not keen on the new streamlined document signing process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Crooks
byon 02/12/2022
They disconnected my shift linkage and then tried to bill me to fix it. The car was there for a oil change and to fix a recall to the air bags. When I returned to the dealership for the second time to pick up my car. After I left the dealership, my car security system didn’t work in longer. Now I can’t lock my car with the fob.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Smooth
byon 02/02/2022
I drive 30 min for all my service and sales needs to LHMVW instead of going to one of the closer VW dealers. I have always had good luck with them and they are worth the drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rear view
byon 01/25/2022
I came in to have my rear view camera replaced and they treated me very well. Jeremy was fantastic!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
poor experience at several levels and departments
byon 12/07/2021
I was mismanaged at all levels of service from dealer, manager and loan officer - mistake after mistake. after explaining my situation to a manager I was told I could return the car. the next day he backpedaled, and told me I would not be able to. I still don't think I have a valid contract and will be looking into this further. be careful of working with this team of people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
I’ve had better service here
byon 11/10/2021
Although, they did tell me it would be a week before they could see the car, they had the car for a total of a month. One week was because their service person didn’t realize the kit was incomplete and took a week to find one part. Communication with Barbara was not the best, as I often had to call and ask what was going on with my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Friendly and fun
byon 11/01/2021
Our salesman, Jesse was informative and concerned about our buying experience. He wasn’t pushy but definitely enthusiastic about the product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments