Customer Reviews of Kendall Ford of Wasilla
Excellent service. Made things fast and easy.
byon 04/18/2024
I worked with Bruce to order a brand new super duty. He made the entire process very easy. Gave me frequent updates on where my truck was in the process. Overall excellent experience would highly recommend to anybody.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service. Made things fast and easy.
byon 04/18/2024
I worked with Bruce to order a brand new super duty. He made the entire process very easy. Gave me frequent updates on where my truck was in the process. Overall excellent experience would highly recommend to anybody.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle owner
byon 04/12/2024
It was a great experience; our salesperson Shawn was great along with everyone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Adding another EV to the fleet!
byon 02/20/2024
My salesperson did a great job streamlining the buying process and getting me the vehicle that I needed. I was also impressed with the number of EV‘s available at this dealership. Keep up the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THE BEST!
byon 02/19/2024
My first time purchasing a vehicle. Kendall Ford Wasilla employees were kind and patient with me through the whole process. Answered all my questions and was very helpful. They even gave us a ride from the airport to Wasilla. Overall my experience with Kendall Ford Wasilla was thee best experience especially for a first timer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rogue buyer
byon 01/28/2024
Brittanie was friendly in her greeting, patient with all my questions. She listened to my personal wants in a vehichle and help me find what I both needed and fit within my budget. Jessie, in finance, listened to my concerns and was open in sharing how she went about to find me a good finance deal. I never felt any "upsale pressure" but was presented with options such as an extended warranty and witch lending institute was offering what rate. It was a good, positive, experience. Both of these team members made me comfortable with the experience and purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Aaron
byon 01/26/2024
Great salesman, out going friendly, helpful, and if he doesn’t know the answer he will find it for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150
byon 08/10/2023
Stayed late and got it done
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 F-250
byon 07/29/2023
Bob was awesome! My the process very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2016 4runner
byon 06/06/2023
Salesman and finance department were good to work with. The quality of the detail service was poor. There needs to be more time spent. Not just a quick vacuum and a wipe down. I had to spend a lot of time getting the previous owners dog hair out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Best Dealership in AK and Customer Service!
byon 04/07/2023
I love how the dealership treats you like family and makes the experience a special one. The customer service is outstanding, and they spend the extra time to ensure all your needs are met. If something happens to the car they have always taken care of it right away. They truly care about their customers, and you leave with a smile on your face every time you visit. They are the only dealership we will use and recommend to our friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 03/25/2023
Working with Brittenie we just purchased a new Explorer. The buying process could not have been better. Easy, quick and fair. The finance experience (with Jessie) was by far the best we have ever had. Great team at Kendall Ford Wasilla.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/17/2023
All personnel were for helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service
byon 10/25/2022
Scheduled service 2 weeks in advance for oil change and tire change over. Arrived half hour early. 7 hours later truck not touched. Missed full day of work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Horrible Service and experience
byon 12/07/2019
With both my Taurus and my F350 I've had several problems with the service department but today was just the last straw. I had my truck dropped off for regular service and I asked that they check out why the tire pressure light had come on and that they correct whatever problem there might be, but when I picked up my truck the problem had not been corrected which has become something of a reoccurring theme with the service department and when I complained to the service manager he went out and looked at my truck and immediately said they could not correct the low tire pressure fault because I had installed aftermarket tires, except I bought the tires and wheels from the Wasilla Kendall ford dealership when I purchased my truck new and they were who installed my tires on and for the two years I've owned the truck I've had no issue with the low pressure light. The service center has just proven themselves to be absolutely clueless and incompetent.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Owner
byon 04/27/2018
I was extremely impressed with the service and patience I received from Bruce Olmeim during the purchase of our new vehicle. He helped us through all stages of the review and purchases of the vehicle. I will , and already have, recommended Bruce and Kendal Ford of Wasilla to al of my friends and work associates.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Ford of Wasilla
byon 04/27/2018
Very friendly staff who went out of their way to thoroughly explain all the features of the vehicle and even set up our Ford Pass App on our phone to the vehicle. I would recommend Kendall Ford of Wasilla to all my friends and family. Thank you for the wonderful experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome
byon 03/29/2018
I feel as if I got a fair deal which is rare in the world of car buying my last vehicle purchase was terrible I mean that but at Kendell in wasilla I got a great truck and was treated well they were very responsive to my concerns they made the whole experience easy clean and streamlined
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales amazing, Maintenance however...
byon 03/29/2018
My sales person Lizzie was amazing and very helpful. I was treates very well with no pressure to buy which made it a stressfree process. My only concern was when the maintenance personnel changed my tires to newer ones per the agreement of purchasing my vehicle. Upon picking up my vehicle, I asked for the old tires. One of the mechanics said they were thrown away since they were in bad shape, I then asked where they dumped them so I may retrieve them. As I drove to where they said it was dumped, I was directed away from the trash bin. The tires were not disposed of but were in the bed of a privately owned pick up truck. I was not informed of them keeping my old tires nor asked if i wanted them. For the mechanic to say they threw them away but kept them left a really bad impression of how they run things in maintenance. Sales was amazing, the maintenance expierence was truly discouraging.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Ford Escape
byon 03/28/2018
Everyone was nice and I felt like I was treated fairly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Traverse
byon 02/15/2018
I had a good experience. The salesman was nice but he took a little bit to warm up. At the end he even put in my car seat base! Love my new car and hope to have it for a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying my new truck
byon 01/05/2018
My experience with Kendall Ford was excellent! James, the salesman I dealt with made me feel very relaxed and comfortable with zero pressure. Ryan, the finance manager was just as helpful and kind and made sure to answer all questions that I had without being "pushy". I will definitely recommend Kendall Ford to family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Ford is proud to sell and service Ford vehicles in the greater Wasilla area. With models like the new F-150, Focus and Escape, we have something for every taste and budget. Browse our new Ford inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Kendall Ford has a huge selection of Certified Pre-Owned vehicles too.
1 Comments