Poor Service poor Customer ServiceWritten by mossglen on 01/27/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No
I am not sure which vist to start with. One women are treated like they know nothing about cars and trucks. It took over 45 days to get repairs done. They promised what they could do. We had the transmission replaced in 2007 and received a 3 yr/36,000 mile warrenty. This New Years Eve the transmission went out. We were call later the following week and told it would need to be totally replaced. It would take a week to 10 days to get then new transmission. The good news was getting the new transmission would give us a new 3 year 36,000 mile warrenty. The truck also needed other work which didn't have to be done but since we knew we had another 3 years on the transmission we decided to get the work done. We were on the fence as to junking the truck or not. We put $1,600 worth of work into the truck. When we picked up the truck they said we did not have the warrenty. I am steamed. They blame Chrysler and Chrysler says it is the dealer. The truck didn't make it 24 hours before the check engine light came on with a transmission problem. I can go back for the life of the truck dealing with Gene's and them not doing work. Since it was new the transmission rarely would start in first gear but they said nothing was wrong until it was out of the inital warrenty. They say it is a 100,000 miles and an old truck, I have many Toyota's with over 250,000 miles. I have had Honda's that keep running and running. I don't consider 100,000 miles old but I guess they do. WARNING: The 5 Star Chrysler Dealer means nothing towards quality, there is no one, two, three or four star Chrysler Dealers. It is all marketing and no assurance of quality with Chrylser. Check this out To qualify, a Chrysler dealership must: * Contact every sales and service customer for feedback after the sale or service.(not this time) * Survey dealership employees on a regular basis. * Act on feedback given by customers and employees.(never happened to me in the past) * Maintain high survey ratings. * Provide training to employees. * Keep the dealership grounds up to standards.