Long-Lewis Ford Lincoln
Customer Reviews of Long-Lewis Ford Lincoln
Good Place to Purchase a Vehicle
byon 06/29/2023
If you are looking for a new or used vehicle this is the place to check out. I just leased a Ford Edge and my experience was great. Great people to work with. Ask for Joann Osborn you will be glad you did. She is fantastic to work with.
Best in the Shoals area if not all of Alabama
byon 02/09/2024
I always carry all my vehicles to Long Lewis in Florence, Alabama for all scheduled services, that's a given. Daniel & Brittany are such professionals who ALWAYS go above and beyond ALL expectations. Not only for all scheduled services, but if asked, for excellent recommendations. Once I inquired if they could recommend a business to have my new Ford Ranger & Lincoln Navigator Reserve L, which I purchased from Long Lewis in Muscle Shoals, Ceramic Coated. They researched it for me, wow!! I am extremely pleased with the lifetime ceramic coating as well. This is why I always want both of those vehicles detailed by hand and not run through a tunnel. They are fast and when finished they honestly look better than the day I drove them off the showroom floor. However, these are the two vehicles I bought from Long Lewis, I also carry an older vehicle which has been kept in excellent condition, for it's age, which is no longer manufactured, my 2007 Hummer. I carry it to Long Lewis in the Shoals for all services and detailing because they are the best. I wait in the waiting room while services are rendered where they freely give free bottled water, Yoohoo, and sodas. There is also a very large flat screen television and customers tend to strike up conversations. The employees go about their business and ALMOST never interrupt and stomp on your first Amendment right to express love for this great country. MY GREAT COUNTRY. Since I was raised to never say anything unless you have something good to say, this is where this very patriotic veteran ends this 4.999 star review. I will DEFINITELY be back, and instead of waiting in the waiting room I may wait at a certain employee's desk with my feet propped up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Short Staffed
byon 08/31/2023
I waited in line for 30 min. I was ignored. When someone finally asked if I had an appointment, I said no. Everything on the website and signage showed no appointment needed. She stated they are short staffed and the one lane out of four that was open, was about to close for lunch. If she would have acknowledged my presence to begin with, I would not have wasted 30 minutes of my lunch break.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Top Service Department Keeps Me in a Ford
byon 08/02/2023
I have been to Lexus, Chevrolet, Audi and Ford dealerships. Admittedly it is when my vehicle has had an “issue” (major let’s say) that I really need to be able to trust and know the dealerships standards are to be forthright and honest. I have never had an experience that Long-Lewis did not validate my concerns and “make right” any warranty problems I have had with my vehicle. They just do it. No haggling or acting like they are doing me a favor. I know of dealerships, that family or friends have gone to, that this is not the case. They have been ripped off , lied to and/or dismissed by unscrupulous dealerships. I drive an F150 because of Long-Lewis. Is my truck perfect? Nope. It is out of warranty and I don’t mind that either. This dealer’s service department “has my back”. I will gladly pay for any repairs on my older truck. And when I need a new “ride” I will head back to Long-Lewis Ford.
Good crew
byon 07/08/2023
Very friendly and professional. Great crew in the shop and waiting room
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Place to Purchase a Vehicle
byon 06/29/2023
If you are looking for a new or used vehicle this is the place to check out. I just leased a Ford Edge and my experience was great. Great people to work with. Ask for Joann Osborn you will be glad you did. She is fantastic to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
great people on staff, did a great job!!
byon 05/28/2023
Had truck serviced very timely manor. everyone did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long Lewis is the Best
byon 03/24/2023
I trust Long Lewis to meet all my automotive needs. I bought my car there. I take my car to Long Lewis for oil changes, tires, and all necessary repairs. They always go above and beyond and I know they care about me as a customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They were there for us when we needed them
byon 03/21/2023
My wife and I recently had a vehicle problem several hundred miles from our home. I have an aversion to having work done on our vehicles by anyone that I haven’t established a working relationship with, especially out of town. I’m probably not alone in this, as most people have heard the horror stories associated with having vehicle service/mechanical work done while on the road. The vehicle began making a loud, mechanical sound which immediately caused to me to somewhat panic. All sorts of scenarios occurred to me. Wheel bearing? Turbo? Transmission? What could this be? How much is this going to cost? Surely this can’t be driven, or at least not far! How am I going to get this vehicle home? Rent a vehicle? How and what needs to be done? My wife reached out to her friend Felecia Hartnell, whose husband Jeremy Hartnell works at Long-Lewis Ford in Muscle Shoals, AL. Jeremy immediately called us and told us to expect Mark, the Service Manager, to call, which he did immediately thereafter. He listened to my panicked, wildly-wrong guesses of possible problems, and finally got a decent description of what was really happening. He made a long-distance diagnosis, told me what to do to test the diagnosis, offered a temporary work-around, and then reassured me that the vehicle could indeed be driven home with no ill-effects. An appointment was made, and the problem was fixed. This is the short version. He spent a lot of time on the phone educating me. In the end, it was made into a very simple and straight-forward process. What made this any different or why do I feel compelled to write a review? Their immediate response, to what to us, was an emergency. Their ability to reassure and calm us was invaluable. The competence and professionalism of the Service Manager was impressive. He knows the systems of the products that he services. He can, in this case, diagnose a problem from afar…he has seen it before. At the end of the day, we felt we were in good hands. That’s not all that common. A relationship was formed. Thank you Jeremy, Mark, and all the folks involved at Long-Lewis Ford. Sincerely, J.S.Walker
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership experience
byon 03/07/2023
The best dealership experience I have ever had. My salesman , J D Hull was very good at his job. He was good all thru the experience. The entire staff was friendly and very helpful. I give the entire staff a 5 star rating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great friendly staff. Great job
byon 02/03/2023
Great dealership for service. Quick lane and staff do a great job in a timely manner. No long waits. Everything is explained
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/26/2023
Had a great time getting my new vehicle At the Florence Location Everyone there wanted to help it felt like a family atmosphere unlike the muscle shoals location but Jeff Lamon and Melissa Henson done a wonderful job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Long Lewis Loyal
byon 12/23/2022
Long Lewis deserves infinite stars in my humble opinion. In 2020 I was recovering from cancer and driving a 1996 Honda. I was going back and forth from the Shoals to Huntsville for my doctor's appointments. I needed a newer car. I went to Long Lewis praying for just a decent used car with my fixed income and poor credit. Adrienne was my sales representative and she made the impossible... possible. I bought a 2020 Mitsubishi Mirage G4 and she got me an affordable car note. At the end of 2021 a speed bump damaged my front bumper and Long Lewis handled the repairs. They did and amazing job and then some. Mitsubishi sends me coupons for oil changes and repairs which Long Lewis honors everytime. Most recently, when I needed tires, they got me the best deal and beat everyone else's prices.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Absolutely best place to buy
byon 10/29/2022
My salesman worked tirelessly with me all through the buying and purchase of my new Maverick. This includes updates throughout the year wait. Would recommend Charles to anyone looking for a new Ford. Did I mention these guys don’t charge a useless doc fee - saving you hundreds on a deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great place to buy!!
byon 09/03/2022
Wouldn’t do business with anyone else! Woodie Belk is awesome to work with, car dealers need more people like him!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Car Buying Experience!
byon 06/03/2022
This dealership is by far the BEST to do business with! They give you the best price up front and the best trade value! Truly a win/win for my husband and myself! We were give more than a fair trade value to put towards our new purchase which really helped us keep our payment low. We cannot thank Long-Lewis and Jamey Vickers enough for such an awesome experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The Premiere North Alabama Ford Dealer
byon 02/11/2022
When it comes to purchasing a new vehicle there is not another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wasted. Long Lewis provided by far the most competitive pricing but also the most personal customer service I have experienced. The Long Lewis team ensured my purchase on a F150 went smoothly and that I was always updated on my order status. They even delivered the truck directly to my home the day it was received from the factory. We have all heard the horror stories during COVID right now and I can confidently say those are nothing but myths at Long Lewis!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I would give zero stars but they were there.
byon 11/29/2021
Walked in and most of the sale was watching football and just stared at you almost like why are you here. After getting one of them to try and show the vehicle we waited 20 to not see the vehicle. I would say buy elsewhere they don't want you there you will be happier. It's a shame I bought a vehicle here two years ago to see it so far from where they were.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Excellent
byon 10/15/2021
First time shopping experience at Long Lewis Mitsubishi in Florence, AL. Looked at online inventory and was contacted by sales department after saving a Mitsubishi Outlander SEL. Experience was excellent in every way possible. From appointment to test drive, to trade in, to paperwork, and to completion. Thank you so very much Long Lewis.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nothing But The Best
byon 10/09/2021
I would strongly recommend this dealership to anyone looking for an easy, efficient and pleasant buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Richard buying experience at Long Lewis Of The Shoals
byon 07/27/2020
I have purchased quite a few vehicles from Long Lewis Ford Of The Shoals over the last 10 years and I have to say the best car buying experience you will ever have. The whole process from the salesman Charles Davis - the sales mangers Steven & General manger Richie to the VP Eric Ware and the the finance team Drew - Jeff and Ethan make the whole buying experience enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing experience
byon 05/22/2020
From the first electronic contact thru delivery of the vehicle, everything exceeded my expectations. Actually everything was far and above any expectations I had going in. I was astounded when I learned there were no fees....none. I kept waiting for the catch; there wasn’t one. Absolutely the best car buying experience in my 75 years, and I have bought a lot of cars. I could not recommend them any higher.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments