McConnell Honda Car Dealership Montgomery Alabama | Edmunds
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McConnell Honda Sales Reviews

  • 2840 Eastern Byp
  • Montgomery, AL 36116 (map)
  • (334) 271-2500
  • Chat with Dealer
Sales Rating:

Never Again

Written by taylorw0789 on 10/02/15 06:08:06 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a 2008 manual transmission Subaru Outback XT from them in January of 2015. To their credit, they *did* repair front bumper damage before handing it over. But, when they delivered it to my house, here's what I found on the inside: - an empty beer can under the rear passenger seat - leaves and a vaporizer re-fill in the glove box - dust everywhere - what I can only assume is an adult "play-time: kit in the back (a sock filled with a candle, bottle opener, lighter, and an unopened condom. Yes. A condom). You can't make these things up, people. I immediately had to take it to a shop to have a rear main seal leak repaired ($200). When I called to complain, they said they would comp me for either A) a car detailing totaling $100, or B) 50% of my mechanics fee. I asked for a refund for the car detailing. Sent them my receipt. Never got a check. I drove it 1,000 miles north, and thank goodness it made it. Within two weeks the transmission completely failed; apparently a former owner tried to do some upgrades to the transmission and did a terrible job. Had to search for about a month for a used XT transmission, and ended up spending over $3,600 to have it replaced. These are all things the dealership could have and *should* have caught and addressed before handing the vehicle over to a paying customer. They got my money, and shipped the car over to me without giving it a thorough inspection or cleaning. I felt incredibly undervalued as a customer, and would not recommend buying from them.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Not available

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