Audi Birmingham
Customer Reviews of Audi Birmingham
Excellent experience
byon 04/14/2024
Truly excellent experience buying online. I found the SUV in which I was interested and called the dealership. The very helpful JT gave me a Facetime tour of the SUV and knew the history of the vehicle, which was important. JT helped me put down a deposit that day and had everything ready for me when I came to pick it up some 3 weeks later. He and Smitty had me in the new car and out the door in less than 30 minutes. They were organized and highly professional. Not pushy at all, while being responsive and helpful. Impressive team - thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 04/14/2024
Truly excellent experience buying online. I found the SUV in which I was interested and called the dealership. The very helpful JT gave me a Facetime tour of the SUV and knew the history of the vehicle, which was important. JT helped me put down a deposit that day and had everything ready for me when I came to pick it up some 3 weeks later. He and Smitty had me in the new car and out the door in less than 30 minutes. They were organized and highly professional. Not pushy at all, while being responsive and helpful. Impressive team - thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a new car
byon 04/07/2024
Audi Birmingham is extremely professional, helpful, knowledgeable and eager to assist when asked! The entire dealership is run so incredibly well. I never felt rushed nor did anyone make me feel they expected me to buy from them. I would definitely buy another car from Audi Birmingham. They explained the 3 different vehicles I was looking at buying and helped me narrow my decision with NO PRESSURE!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 04/01/2024
Very nice facility. Professional staff and sales team. Kelly did a fantastic job as my salesman. I would definitely purchase from here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional experience
byon 03/28/2024
Unlike most dealership sales experiences, my wife’s and my time with the Audi of Birmingham team was pleasant from the moment we arrived. Steve met us at the door and from that point forward he ensured we were comfortable, answered all questions honestly, and never once pressured us. We had our guards up due to other experiences with different dealerships who didn’t listen to our needs and requests, so it was a shock to us as the Audi team honestly helped us find the exact vehicle we were looking for. Once we found the car we wanted, the process to buy was straight forward with no hidden fees or coercion to buy products for the car that we didn’t ask for. Also, it was pleasant going to a dealership with a website that accurately stated which vehicles were on the lot. For the first time in our experience buying a new car my wife and I enjoyed ourselves and when we left we never second guessed our decision. We definitely recommend this dealership and will be back when it’s time to get our next vehicle. Thank you Steve for an exceptionally pleasant experience. You did awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very accommodating dealership
byon 03/26/2024
This dealership found the car with options I was looking for in another state and arranged the sale all on the same day. All of the people I dealt with including the manager, sales staff, and finance person were vey friendly and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/24/2024
We saw a car online, called about it, and Jim helped us out. He got everything sorted before we got there and when we finally flew in to pick it up it was clean, looked how it was supposed and pretty much ready to be driven off the lot. Efficient, helpful, and quick customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New A5 Cab
byon 03/11/2024
Quick and easy sales process. Shout out to Jim Hardy, Nick Underwood and Calvin Smith for making it fast and simple.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought pre-owned Audi A-5
byon 03/11/2024
Great experience with Audi Birmingham - David G was great to work with. Very knowledgeable about the car and Audi's full line of vehicles. Would definitely recommend this brand specialist. Audi Birmingham did a great job of making this car look and feel brand new!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't buy with Audi of Birmingham
byon 02/20/2024
Audi of Birmingham - awful experience!!! Roberto Rodriguez- Used Car Manager / Daniel Poage - General Manager / Jim Hardy - Brand Specialist / I purchased a used car from Audi of Birmingham at 1314 Grants Mill Way, Irondale, AL 35210 on 12/30/23. We test drove a 2013 Honda Coupe and took it to our mechanic. We were told by our mechanic that the car needed new windshield wipers and front brake pads. Included in the sale it was documented that the brake pads would be replaced along with windshield wipers. We were told that we would be able to pick the car at the latest 1/5/24 due to them having to order the parts. We called the dealership on 1/5/24 and we were told the car was ready and upon pulling out of the dealership the brake lights were not working. We were placed in a rental car due to the brake lights not working and we picked the car up on Monday. We were told the car was inspected and the bulb must have just blown. We found out that the deal had not been funded and we continually reached out to Audi of Birmingham with no response back. I had to reach out to the Capital One Finance to try to complete the deal. Capital One Finance informed me they had been reaching out to Audi of Birmingham with no response to a warranty purchase that we were overcharged for. We were told several times that the paperwork needed to be redone. We did not finalize the paperwork until January 25, 2024 after showing up to the dealership and being told to go home because they did not have the paperwork ready. My daughter had been hearing noises coming from her brakes and took her car to our mechanic on February 15, 2024 and were told that the brakes were not replaced. We were also informed the windshield wipers had never been replaced either. My daughter brought the car back to Audi of Birmingham on February 15, 2024 where she was informed by staff that the brakes were never replaced as was promised at the sale of the 2013 Honda Civic Coupe. Audi of Birmingham placed her in a rental car that day. My daughter heard noises again and took the car back to our mechanic on February 19, 2024 and we were told that the rotors were damaged due to the brakes never being replaced and that they replaced the brakes with $20 brakes from O Reilly which are defective as well. We then went to Audi of Birmingham where we were told that nothing was wrong with the brakes even though we provided an estimate and pictures from my mechanic. A mechanic never looked at the brakes at Audi of Birmingham and the salesman was the one who made the determination that the brakes were fine not a mechanic. We were told that the only person who could talk to us about the repairs would be Daniel Poage. Upon talking to the finance Manager Maurice we were told that they had done their part when they replaced the brakes on February 15, 2024 despite the damage caused to the rotors by them not replacing the brake pads before we took possession of the vehicle where we were promised the brake pads and windshield wipers would be replaced. I think we are being mistreated because we purchased a used car that was not an Audi.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
customer
byon 12/23/2016
My first visit. I was disappointed they gave me a courtesy vehicle with almost no gas. I had empty gas tank light come on while driving to work. I expect better. I did voice my concern about that and was told they try to keep the tank at least a quarter full. I expect better especially being my first visit. I still plan to go there for service unless it becomes a recurrent issue. I doubt it will be. I did not get my vehicle washed because of drought issue which I understand. The vacuuming of the vehicle was lousy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Routine service
byon 12/07/2016
5000 mile service on new Q3. On time and well done. Great customer service. Beautiful new facility. Clean, state of the art.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership from sales to service
byon 11/21/2016
Just had 15000 mile service done. I'm on the extended maintenance agreement so no cost and loaner car. provided Service was done perfectly folks were courteous and helpfull A++++++
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vist ti dealer for recall item
byon 10/04/2016
Val waits on me when I go to the dealership and she is awesome . She always take excellent care of my needs .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MOST PROFESSIONAL - ASSOCIATE: MS. VALERIE ROBINSON
byon 07/14/2016
I want to "Thank" Audi Birmingham for there selection of one of the most Professional Service Advisor's you'll find in this area - this young lady has the knowledge and the personality for this position - speaks clearly / explains the issues and what it will take to correct these issues / and explains if there is a recall or warranty to cover ... "Thank you" Chris S.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great salesman
byon 07/09/2016
Great salesman and young lady that helped with finance was also great. This was the fourth time I have bought a car from Tom Williams at grants mill road dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I had a great experience, it was clean and very professional,
byon 07/07/2016
I love the experience and would highly recommend that all Audi owner bring their car to this dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 06/23/2016
Service was great the assistant handle everything with care
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Audi Birmingham Service
byon 06/13/2016
I had my car serviced this past Friday and I was told it would available at the close of business.. Surprise! It was ready and detailed inside and out by 3:00! A premium experience, recommended.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Second Audi from Tom Williams
byon 02/20/2013
I just purchased my second Audi from Tom Williams, and I always get my cars serviced there. I have had good experiences. The sales reps are not pushy, which is what I like, and the service staff always does a nice job and they get you out when they say they will. I am, and will continue to be, a repeat customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not Impressed
byon 12/13/2012
I visited the dealership with my mother who has her heart set on an Audi Q7. We entered the dealership and had to search for someone to help us. They did not have a Q7 and the salesman told us that we could check back at the end of the month when they might have one... He didn't seem interested. We walked over Porsche part of the dealership to look at a Cayenne, since it is in the same class as her 2011 BMW X5. The greeter ignored us, and was somewhat rude when approached. He asked if we needed help. A few minutes later, they finally found a salesman; the same guy from the Audi side. I had to be a bit pushy to get him to show us the car I was interested in. He did not offer a test drive, but was kind enough to point out that the cheaper versions were around the corner. My family has bought 3 vehicles from the BMW dealership and 1 from the Landrover dealership which are part of the same group, but will not be buying a vehicle here. Their website states that they are enthusiastic about selling Audi's; the only thing they were enthusiastic about during our visit was getting us out of the dealership. We obliged.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Hard to Consider Purchase of a High End Car Here, Non-Responsive Sales Team
byon 12/24/2011
Very simple, short review, though certainly not sweet! I called this dealer on a weekend morning to inquire on a vehicle for European delivery. The receptionist indicated she wanted to get someone for me with the "experience needed" for that. She indicated the salesman who could help me was unavailable. I indicated that given some schedule limitations, I wanted to try to preliminarily discuss this purchase the same day. The receptionist assured me that she had communicated with the salesman, and that she would convey my wishes regarding timeliness. Not only did the salesman fail to call me back the same day, he didn't call me back at all. Seems to me, Audi touts itself as a luxury car. Wouldn't courtesy in the purchase process seem to go hand-in-hand with luxury car? ...apparently not with this Audi dealer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments