Customer Reviews of Serra Toyota
My salesperson scammed me
byon 07/13/2022
I can honestly say that this was the worst experience I have had with a car dealership. I was less of a customer and more of a mark to the salesperson. I have been conned. These are not good people. I would like to just accept it as how the car business is, but I cannot. At the level of deception I experienced, I can only describe the business practices of Serra Toyota as a scam. To be specific, my salesperson was Kelsey Layton. I found that everything he said eventually turned out to be a lie. I was assured that if I put 1000 down I could get the new vehicle I wanted in 2 months. One month later, he tells me he cannot get it for me. He tries to get me to buy one I don't want for 10,000 more. I try to negotiate. He bumps the price up 5,000 more after not answering his phone for a few days. We negotiate it down and he sends me a sheet to sign in agreement. The sheet he sends me is for a cheaper vehicle than what we were negotiating on. They refuse to refund the original 1,000.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great customer service
byon 06/14/2019
Appreciate all the assistance - they treated me like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Awesome Experience!! Love my car!!
byon 06/14/2019
I had an amazing experience purchasing from Serra Toyota! Ron Babice and Dave Harbison went above and beyond to make sure I got the exact car I wanted and in my budget!! I won't go anywhere else!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience
byon 12/22/2018
We looked everywhere in California for the 4-Runner with everything we wanted. We finally found our 4-Runner with the XP Predator package at Serra Toyota in Alabama! I contacted Hunter online and he found the exact 4-Runner we wanted and patiently walked us through the entire process of buying an auto out of state. It was the smoothest auto purchase and finance we have ever experienced. Hunter was truly a pro and went over and above to make this an enjoyable process (which is what buying a new car should be but often is not) Serra Toyota provided an amazing car buying experience from sales, to finance and finally the delivery of our new 4-Runner to our home in California. Just in time for the holidays and we love it! Thank you Hunter and Serra Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HIGHLY RECOMMEND SERRA TOYOTA in Center Point
byon 08/11/2018
I have never been to a dealership and been SO SATISFIED! The time spent at the dealership was well worth it. Quinton, our wonder salesman, kept us updated the whole way through the process and did everything he could to get us the best deal. If you are looking for new or used Toyotas, I highly recommend you come to Serra Toyota in Center Point!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Review
byon 04/03/2018
I went in because my previous car was giving me a hard time. Andrew McIntyre listened to me and I told him what I wanted and could afford. He worked hard to get me a good deal on a very reliable car and was successful. I would recommend him and this dealership to anyone! Thanks again Andrew and Serra Toyota crew, you gave execellent service and I am grateful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They are full of BS!
byon 03/24/2017
Went to Serra last year bc my husband had to have a reliable vehicle. Got financed through a program called CAC bc we are still trying to rebuild our credit. Payments are just shy of $500.00 a month. Never missed a payment nor been late. Got a call a few months ago and was told that they had a Mustang (which is what my husband originally wanted) that they COULD get us in, we just kept saying no thanks. They called BOTH of us EVERY week for several weeks about that Mustang. We finally give in thinking ok, they really can get us in this car! Drive 45 minutes to get there, test drove the car THEN get told they can't put us in it! A few weeks ago I get a generic email from the finance manager saying that they can refinance our car and get us a lower payment OR upgrade to a NEW vehicle. I finally decided to call so we could get REFINANCED. After giving our salesman some information and him trying to put us in a NEW car, I get a message saying they can't refinance my car ALL THEY CAN DO IS PUT US IN A NEW VEHICLE! I called today and left a message with the finance manager, Larry which I highly doubt I will get a call back. They pull you in with BS then try to put you in something you don't want, when you tell them you're not interested in what THEY want to put you in its all of a sudden "Oh, we can't do anything for you"! I WILL NOT DO BUSINESS WITH THEM AGAIN! I'm sure this review will be deleted bc they don't want their little scheme to be made public!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Sales Experience!!
byon 11/30/2016
Raphaelle Wehby Serra Toyota centerpoint. Got me what I wanted for price I wanted. Painless experience. thanks for assistance in my purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fantastic place to buy a new Toyota
byon 01/13/2016
I first connected to the dealership online using text and then phone. Keith Clements was the sales person to call me. I have been burned at other dealerships before so I can be testy to deal with. Keith is a natural born people-person that knows the art of treating people with respect and honesty. It shows in his dealings with you. I like Keith as a sales person but it would even be nicer if he was in a position to teach others that same art of the deal. The art of dealing with customers is becoming a lost art in America. Serra Toyota is fortunate to have Keith there. I'm sure there are other good folks there as well. Chris the sales manager seemed down to earth and honest. Great job to whoever hired these two, you have a nick for picking talent. I would also mention the F&I process was hassle free. In the end I got the car I wanted at a price and deal I could live with. Thanks Serra Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
sales
byon 11/23/2015
Had the pleasure of being helped by Thomas. He helped me and was very efficient. I am enjoying my 2015 Toyota Camry
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experience ever !
byon 09/30/2015
I have bought several cars over the last 30 years and dragged my feet on buying a new car because I didn't want to deal with the hassle. I wish I'd known a year ago to visit Morgan at Serra Toyota! He didn't try to sell me anything on the car I didn't want like so many dealers. He was very forthright and always helpful and courteous. He has even contacted me since my purchase just to see if I had any questions about how anything works on the car. I can't believe I waited so long to come in and will definitely be back to see him when it is time for my daughter's car. His honesty went a long way with me. Serra is really lucky to have him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
One of the best ever!!!
byon 09/29/2015
Hey! My name is Teresa Gardner and I want to tell you that this is definitely the place to be when getting your new or used car. I have just bought a brand new 2015 Toyota Camry and my dealer Mr. Willie gave an exceptional service. He and alone with all the other dealers have an opening welcome from the moment I stepped in the facility to the minute I got my keys to my car. I highly recommend anyone you is in need of new transportation to Sierra, especially military members!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
AWESOME
byon 09/12/2015
If you are looking for a new car Serra Toyota is the place to go! I was able to leave in a new car with payments that I could afford! Zack Vickers was amazing! I recommend anyone going to him for your next vehicle purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
THE PLACE TO GO!!
byon 04/01/2014
The people at Serra Toyota provide exceptional customer service from the moment you enter the door! We just recently purchased another Toyota from them, and we are beyond impressed. We worked with Phillip T., and he really took the time out to discuss our financing needs and car needs. If anyone goes to Serra, we promise you will not leave disappointed (or empty-handed) because they will do whatever it takes to ensure you are satisfied. We did not feel as if it was only about a sale with them; it felt more like family members concerned about your overall well-being. If you are in need of a new car, this is definitely the place to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serra Toyota is HIGHLY recommended!
byon 03/25/2014
I just purchased my second vehicle from Serra Toyota. I have had nothing but a great experience with this dealership. My salesman, Brett H. was extremely helpful and knowledgeable. They truly care about the customer and want to make sure they are able to find you the best car for the best price to meet your needs. Both times I purchased my vehicle my salesman met the challenge they had ahead of them and were able to find me the best deal that worked for my personal situation and both times I drove off in a new car that I am extremely happy with!! I would recommend Serra Toyota to anyone looking to purchase a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First Experience with Toyota
byon 09/05/2013
Ahmadou S. was a wonderful salesman. He was considerate to me and my budget. He was sensitive to my needs and was able to get me a great car. I was thoroughly impressed with his dedication. He not only helped me with my purchase, but he was also my mother's salesman as well. She was purchasing her second vehicle from Mr. S. and Serra Toyota. I have already recommended Mr. S. and Serra Toyota to several people for their next vehicle purchase. I will definitely be purchasing my next vehicle from him as well. Great people and great service!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Going above and beyond
byon 06/27/2013
My salesman worked very hard to get the deal I wanted and the vehicle I wanted. He did exactly what I asked, and I was very satisfied with my service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Satisfied Customer
byon 06/23/2013
I was thoroughly impressed with Serra Toyota and my Sales Person Mr. Edwin K. Mr. K. was professional, very knowledgeable and willing to do whatever it took to earn my business. He made this buying experience the one of the best of any previous purchases. I will recommend him to anybody who is looking to purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of new Scion
byon 04/26/2013
I had a great experience in the purchase of the new 2013 Scion not the norm for me in car buying. My daughter, in her 2nd year of college, totalled her car out a couple of weeks ago and she looked all over for the perfect car to replace her heap of crushed metal. When she saw the 2013 Scion, she took it for a test drive at a dealer close to home in Mississippi and called me and said that's the car I want mom. She tried to do some first time car dealing with the Mississippi dealer, but the dealer wouldn't take her seriously, probably because of her age. I did a little surfing on the internet and luckily ended up talking to Brett Hickman at Serra Toyota in Birmingham. I ended up getting the best deal in Birmingham with the lifetime powertrain warranty to boot and got the car delivered to me, and I never had to leave my house!! Brett H. was awesome, worked with me every way possible and delivered my daughter an absolutely gorgeous white Scion with moonroof, sunroof, hatchback - (you should see how much room is in that car). She and I both were thrilled with the car and I appreciated the way Brett went out of his way to get this deal finalized. In addition, the Scion has top ratings for safety which sealed the deal for me since my daughter had just recently had an accident. I will definitely do business with Serra Toyota of Birmingham again and I highly recommend Brett and Serra Toyota to my friends and family. Woohoo!!Couldn't be happier!! TWInter
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellant experience
byon 04/01/2013
Brett H. went above and beyond for me. I had an accident that totaled my new car (2 months old) that Brett sold me. He picked me up at the rental car agency when the insurance was settled, took me to Serra Toyota and helped me get in exactly what I wanted. Larry (finance) helped make it possible as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/12/2013
My overall experience at Serra Toyota was an exceptional one. Everyone there was friendly from the moment I stepped insided. I went with one particular "used" car in mind, but it was being sold as I talked to my salesman Ron B. We walked and talked but nothing ever captured my attention. Before I left, I wanted to walk over and just look at the new cars and behold I found a wonderful 2013 Toyota Corolla. I could go on and on about Ron and how easy he made buying a car that day. I would not only recommend Serra, but I highly recommend Ron B. as your salesman. Great Job Ron and best wishes!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments