Lexus of Birmingham
Customer Reviews of Lexus of Birmingham
New lexus purchase
byon 04/15/2024
Awesome helpful kind
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New lexus purchase
byon 04/15/2024
Awesome helpful kind
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 04/02/2024
Joe Z. My salesman was really great kept me informed at all time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Eddie Goodwin
byon 04/01/2024
Berry Dye is the man. This is our 3rd deal with Berry and we have always felt like we have been well informed. He has extensive product knowledge and I trust him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 03/29/2024
Joe Zegerrelli was so helpful and knowledgeable. He made purchasing the car great. He was wonderful explaining all the new bells and whistles,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 03/24/2024
Everyone was great especially Joe. They answered all our questions, went over features of our SUV, and made the purchase process very simple and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buyer
byon 03/21/2024
Sales staff was top notch. Knew the product backwards and forwards. Transaction was smooth and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lease end and get a new Lexus
byon 03/17/2024
An impeccable experience! Clif assisted me with my previous lease as well, demonstrating dedication and responsibility throughout the process. He provided detailed explanations, ensuring that I had a superb experience when picking up my car. I am immensely grateful for his help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Joe Zegarelli is the best
byon 03/16/2024
I so appreciated the level of customer service I received from Lexus of Birmingham. I would recommend anyone looking for a new Lexus to check out this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 03/10/2024
Salesman quickly honed in on best vehicle for my needs and explained why. I drove 2, picked one and done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst Experience Ever- With a Side of Harassment!
byon 11/26/2023
Let me tell you about a salesman named Joe Straub, and what an unprofessional, rude, and arrogant person he is. when I walked in the door a salesman looked at me- which at first sight you may think is someone who has something medically wrong with him, or is not all there mentally due to no smile on his face at all, and all the personality of a block of wood. We already knew the car we wanted, but we still re-test drove the car, and Joe managed to be rude and smug. I got a quote and went back home. I had been talking with other dealers about the exact car, and received better offers. I ended up negotiating a much better price due to OTHER dealers’ offers’ being better, which Joe Straub did not match. He tried a little bait and switch, After I called him out on that, he finally got the price lower. I could tell this dealer competition was not well taken. Other dealerships still had a better deal by $1,200 but my wife liked the interior in the Birmingham car the best. Joe Straub dropped the ball multiple times with communication, was rude several more instances too much to list on here. The deal proceeded. Joe Straub asked my wife if she wanted a Lexus hat, to which she kindly replied, “yes”. It came time for us to sign the quote to show that we accepted the deal. I told Joe Straub previously that I was not paying $90 for the tires to be filled with nitrous, (none of the other dealerships bothered adding this to their quote btw) but he still had it on the quote. I struck through it with a pen and said that I was not paying it. Joe Straub went to his sales manager to get it removed. When he came back to his desk, he told my wife “there went your hat money” with a smirk on his face. This angered me a lot, I don’t do well when people treat my sweet wife bad for no reason. I did my best to keep my composure, and I immediately went to talk to his sales manager about my terrible experience with Joe Straub. So we signed the papers and drove the car home. A few hours later the dealership tried to call me, but hung up when I answered. This happened 3 times that night, and I thought it was strange. Next day at 10:30 am, I got another call from the dealership, a man said he had some questions about financing. I was confused, and then he said “I have some questions about financing and they transferred me to you”. I said “sir I dont work for Lexus” he said “they just transferred me to you” again. I hung up, and was confused. When the exact same man called a little later saying he was transferred to me again, that is when It became obvious that Joe Straub had put someone up to prank calling me from the dealership. I received a third and a fourth call, and the last call I was quite angry- I told him not to call back- and that I was coming up there, let’s see how funny that will be. I called and left messages for managers to call me back. I told the manager about what happened, and he did not seem to believe me. He wanted proof, so I sent a screenshot of my recent calls, which of coarse proved where the dealership has called me multiple times. I wonder if they will try and make it right? When I told the prank caller not to call me anymore and he called me again this became a CRIME. I have not made a Police Report….yet. Maybe they should give me the money that I would have saved at the other dealership, which is $1,200. Joe’s feelings get hurt because a customer reports how bad he sucks, and resorts to prank calling/harassment. This is not the way I expect to be treated after I just dropped 57k at a “luxury” dealership. I bought the car, contributing to paying everyone’s salary- including the prank caller and Joe! This is far from professional or even respectful treatment from Lexus of Birmingham. This should be a total embarrassment to the GM, as well as to Joe. I can not believe they allow a person like Joe Straub to represent their dealership. I guess Lexus of Birmingham is ok with rude salespeople who HARASS PAYING CUSTOMERS! Needless to say, I will NEVER do business with them again, and I hope you won’t as well.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Super Service
byon 05/31/2017
Ronald Amerson is my service manager. He was one of the many blessings I received yesterday. This was my first time to deal with TW service dept. I did not know what to expect. I arrived before my scheduled appointment Then into the waiting area. Before I could finish my coffee, I had completed everything with Ronald & was in the loaner car headed out. All work was completed as agreed Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Doreen Ann Masters
byon 10/18/2016
My experience with my Service Representative, Charlotte Haynes is always wonderful. I would not own another brand car just for this reason alone. :) I do love a Lexus though!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent dealership
byon 10/13/2016
I recently purchased a new vehicle and my experience was exceptional. Everything was handled promptly and professionally. My salesman was informed and straightforward. I would definitely recommend Lexus of Birmingham to anyone.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
quick tire rotation
byon 10/05/2016
I was going to have to wait and was in a hurry so my service representative made sure that I was out within 45 minutes. Thankful to Charlotte for recognizing that she needed to streamline the process and get me in and out quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RX350 Service
byon 10/04/2016
My Service Advisor, Ron Amerson, is always very informative and goes above the call of duty to make sure his is clients are comfortable and taken care of in a timely manner. Ron is a great assest to your company.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Serviced
byon 10/04/2016
I try to get the 7am Appointment so that I can have my car serviced and to work as soon as possible. The waiting area is always clean and comfortable and my car looks great when they bring it to me. I'm always treated first class which makes me not mind doing something as mundane as taking my car in for Service. Thank you Lexus of Birmingham!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus service
byon 10/03/2016
Prompt, cost-effective service. Great client waiting area. Friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Worst Experience Ever
byon 09/22/2016
I am so disappointed in the fact that I have not received payment for the vehicle I've sold. I'm more disappointed that the sales' team (including the GM) doesn't seem to care enough about my inquiries to provide me with definitive information regarding the status of the sale. I'm told that I should continue to check every couple of days. In the world of business, I would think this would fall under the umbrella of a streamlined process. But, to my chagrin, no one has definitive information. I guess I should just wait until accounting reconciles their books next year and realize their is a specified amount that should have been allocated to a specific customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Tricia
byon 09/22/2016
I am always treated well and they do their best to make the repair in a timely fashion. However I am still having the same problem with my car even though they replaced the radio.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Very pleased.
byon 09/22/2016
Efficient. No pressure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
WELL DONE!
byon 09/16/2016
Great service! Steve made every to accommodate my needs to ensure all was done that I requested... It took a bit longer than planned BUT well worth it....especially since I was provided with a loaner car for the day...GREAT JOB!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments