Edwards Chevrolet 280

by d yokem on 02/20/2021

We found purchasing a car at Edwards Chevrolet 280, with Ryan Mottesheard, to be a pleasant experience. They worked with us and answered all our questions. Would highly recommend them!

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by SWTHLR26 on 04/17/2017

This was a great car buying experience, thanks to the staff at Edwards Chevrolet. Adam Ellahem was awesome! He made sure I was satisfied with my car.

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by Lashunda Clark on 04/07/2017

On Friday March 31, I spoke with an online salesman, (very nice guy). I told him I was coming into town from N. Alabama on April 1st to look at an Equinox, I got there and test drive the vehicle and was gonna do no money down. They kelpt bringing me quotes, interest ranging from 11.99% to 4.25%. I knew I had good credit and needed a much lower interest rate! I spoke with Doug and he told me "Since it was a Saturday, that credit unions were closing or closed (almost 5pm) that he would work out the details for me Monday April 3rd morning." I did get a call and a quote from Justin that I could handle so I was happy that I could get the vehicle I was in need of getting!! I spoke with Justin and asked him what all I need to do, and what info they would need from me since they were gonna drive the vehicle to me from S. Alabama. He told me DL and insurance and we would work out the rest of the details on April 4, the day the vehicle is to be delivered. I get a call from my salesman Lance that my vehicle had sold and I said "yea to me", thinking that he was joking! He said "No,it sold late last night" I asked how? How did this happen? He immediately tried to sell me another vehicle! I told him i wanted to speak with Justin, I did talk with Justin and he states things do happen and nothing he can do! I told him you guys have messed over my credit score and have points dropped and no vehicle to show for this ! I was called several times from this dealership to "sell" me something, I wasnt interested! On the final call made to me, I asked them to email ne my credit hits that they done on me...still haven't recieved an email!! I am very disappointed in the customer service I recieved. Just hope the experience I had, makes someone elses better and the company learns from this mistake! They lost a good customer, I was also referred to them by someone else. Which also leaves a sting for business!! Sincerely, Wish things could have been better

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by Kenneth1888 on 04/06/2017

Great staff and employees Very honest and friendly. Went extra mile for me Would recommend them to others Will buy from in the future purchases

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by RLE2014 on 02/21/2017

Came out on a lunch break go look at some specific stock numbers found online. We wanted a used 2016 with low mileage, which there were 2 on the lot. The salesman Alex White redirected us to a 2017 saying we'd get a better deal since it had $8K in rebates. We also advised him that we had financing already and only wanted a certain about of vehicle and had a trade and it's KBB value of which we already knew. Well, after he showed us the 2017, I reiterated this vehicle is ABOVE what we wish to pay. He insisted and proceeded to "work a deal". On the inside we waited at his desk, all for him to come back with $12K OVER what we said. Total waste of time, so we left. Next day, sales manager Travis Boyd called begging us to give them a chance to make things right, saying he understood that we had already visited another local Chevrolet dealership and wasted 4 hours of our time with the addition of multiple credit pulls. He proceeded to ask if we could do without certain features and focus on a vehicle $5K less than what was presented to us the date before. After a 15 minute conversation, reassuring me of what he could do, we gathered 2 stock numbers online which met the criteria of which he mentioned. After which, we returned to the dealership with those numbers and Travis advised us that the vehicle of choice was located at their other dealership downtown and that he'd send salesman Alex to pick it up. From that point, we called our bank and began running numbers with them. Travis then insisted he gather our information assuring us he could do better than what we was presented with our bank. So, again for the second time our credit was ran and shopped around. After sitting 2 hours at salesman Alex's desk, I walked over and asked for an update but there wasn't one. I was told it they were working on it. I had to leave to pick up our son from school, and this took an additional 2 hours. Before going directly home, I made a call to Travis & Alex to see if I needed to come back by. I was told the banks were closed for the day and they would get back with us tomorrow. So here we are day 3 around 11am and hadn't received one call from Alex or Travis. After getting Alex on the phone, he said he would find out what's going on and call us back. I asked would this be within the next hour, he said yes. 2 hours went by, so we called them all to be told that the vehicle we wanted was sold last night. So, we went back to the dealership to ask if they could work a deal with the vehicle they have on their lot that was presented to us on day 1. It was a difference of $3K in rebates from the one that was "sold" last night and the one on their lot. Well, we thought we'll for the inconvenience and 3 days of run around we'd get some kind of customer service. However, when I got to the dealership, I was told by Alex who didn't seem interested in talking with me, that he was unsure of what was going on. So Travis walks up smiling, tries to hug me (very unprofessional) and tells me the vehicle I wanted was sold and that he'd continue to work on getting me one. I asked could you work out someone with the one you have and we can purchase today instead of dragging this on any further. He tells me no, that basically I'm asking for too much, he's not doing it, and my payment would increase $255 for $3,000 difference in price between the two. I then asked for the head manager of sales, he tells me you're looking at him, all for me to walk out the door and ask an innocent salesman who the head sales manager(s) are and then names were Patrick & Dave, neither of which are him. I told Travis, it's clear you guys really don't want to work with us and have wasted 3 days of our time of which you promised you wouldn't do and would prefer that I walk out the door. His response, well have a good day! The sad part is that I drove to Edwards downtown immediately afterwards and the exact truck (stock number matched) was sitting right out front. We were also able to purchase the vehicle with the terms and payment we wanted, without the lies and run around the same day! It's pretty clear to me this dealership had no intentions on selling us anything, wasted our time and more credit pulls, talked bad about the other Chevy dealers in the area, but has the worst customer service I've seen in my 10 years experience in purchasing vehicles.

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by vlallstar187 on 02/17/2017

I recently purchased a 2017 Camaro from Edwards and they were absolutely amazing. I have already recommended to my friends.

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by pattycake059 on 02/14/2017

Less than 4 months after purchasing a 2013 Rogue from Edwards on 280, I realized I needed a vehicle with an open bed. I went to CarMax bc they had a Ridgeline. They would not even take the Rogue as a trade-in bc there had been so much body repair done. The underside looked like it had been caulked together. When I took it back to Edwards, they would not even give me what I paid them for the vehicle toward another one that cost the same or more. Less than 4 months, less than 1,500 miles later, Edwards would ONLY GIVE ME TRADE IN VALUE (but I didn't know if anyone else would take it since CarMax wouldn't). They are [non-permissible content removed] or they would have made that car deal right instead of ripping me off twice.

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by carbuyer6753 on 11/03/2016

Many dealerships don't believe the internet exists, but Edwards Chevrolet communicated with me completely though email. From the initial contact to completing the car purchase, it was a great experience. Jessica Garrison (Internet Manager), Ramae Allen, and Lee House were fantastic to work with!

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by Nancy4601 on 09/21/2016

As soon as we arrived at Edwards Chevrolet, we were greeted by a very friendly salesman. We had seen a car we liked on their website and found it in the showroom. Our salesman was very knowledgeable about the car and answered all our questions. Negotiations went smoothly and we were able to conduct the trade-in and purchase at our predetermined price. This is our second purchase from Edwards and both experiences were pleasant. Once we decide to trade this vehicle in, we will definitely visit Edwards again and will recommend the sales staff at Edwards to our family and friends. Overall, it was an excellent experience.

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by Keytahoe on 08/12/2016

Everyone at Edwards Chevrolet were very helpful, courteous, friendly and proved to very be professional. Todd, the sales rep that assisted us, had a very broad, in-depth knowledge of all of the vehicles we considered. He was extremely helpful in assisting us in setting up the vehicle for our use.

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by 1111113 on 06/01/2016

Great experience. First brand new vehicle I have ever bought. Danny Mayo helped with a great deal. Will definitely return in the future.

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by demarco1 on 03/22/2016

Lance & all the other guys at Edwards were very helpful and accommodating to help me choose & purchase my 2016 Silverado. It will not be the last time that I do business with Edwards. The Service Department is awesome, receptionist's are very friendly, finance department did a fantastic job, and the sales department is second to none, and found me exactly what i was looking for. Leather seats were installed in mere hours, and Lance made sure i was up and running as soon as the paperwork was signed! The low tax rate and $0 doc fee helped make my decision even easier to do business with this bunch.

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by daevans777 on 02/17/2016

Great team including Jessica on internet sales, with Lee House on the sales floor to the General Manager Kevin. They all went above and beyond in their level of customer service.

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by msmjfig on 02/15/2016

My salesman Mr Ali was great, the financial department was flawless, however my vehicle cleanup was defiantly lacking (dirty Windows, dirty interior, oil pencil writings on the exterior, and shipping tape on the lef't quarter wheel well) also the aftermarket gas pedal cover fell off during the test ride, I had to spend time out of my busy day to bring the car back for a service call to put the pedal cover back on.

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by Tyler707 on 02/07/2016

I really enjoyed the visit I made that day ! everyone was so friendly and I would definitely recommend anyone that is looking for a new vehicle and or used to go and visit Edwards Chevrolet on 280 !!

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by 1Wesley62 on 01/26/2016

I knew which vehicle I wanted and they promptly located it. After negotiating a comfortable price. The vehicle was purchased. My salesman was interested in my purchase and followed up on all the details.

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by WarEagleCp on 01/22/2016

It was a pleasure working with Garrett Hatfield and Travis Boyd, and when I bought our 2016 Tahoe. Great service all around and super friendly! I look forward to working the Edwards 280 team for my service needs and my next purchase. (I'm officially jealous of my wife's new Tahoe and must find a remedy!)

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by Wcallen1 on 01/02/2016

This is my second buying experience with Edwards Checrolet and Lee House. It was an excellent experience. Lee listened to my wants and needs then not only matched me with the proper vehicle but one that exceeded my expectations. I am extremely pleased with both him and the dealership. Great team: friendly, helpful, and professional.

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by jgarner12 on 11/23/2015

I have bought several cars from Edwards -280 many have been from Eddie. I always go to Edwards -280 first when in the market for a new car. The entire staff is courteous, knowledgeable, and very helpful!

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by alpace on 10/15/2015

I have never had a more professional and hard working sales person in any car buying experience at any other dealership. Randall McMillan is one of the hardest working men at that dealership and he did not quit until he got us what we needed.

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by Leighton44 on 10/11/2015

Randall is truly someone you would always want to do business with along with everyone of the Leadership team. Edwards Chevrolet is the best of the best. i tell everyone that i can about how sincere this great dealership is about taking care of their customers. i would never even think about buying from anyone else other than Edwards Chevrolet.

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