Used 2019 Chrysler Pacifica Consumer Reviews
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A minivan my wife wants to drive.
We bought the Touring L plus with the s package, 18 inch wheels, sunroof, and advanced safety package. This is our third Chrysler minivan and the two prior hit 100k mile of driving with it much fanfare. Our 08 town and country had some pretty significant maintenance while our 14 was solid. Both vans got the job done. Trips to the East coast with 3 kids a dog a ski carrier on top and plenty of snow (by the way snow tires for these vans make a huge difference). No matter what a work mule (horse might be over stating the grace) these vans were, my wife complained bitterly about driving them. Poor handling and abominable styling. So when I said we needed to replace the 14 Town and Country, I got a lot of push back against another van. I have not gotten the wife out of the drivers seat of the new van. I has great styling. It has been called a sports van by family. Handling is much better. Advanced safety package is super cool and very useful. Love the sunroof, big light. Infotainment system is great. Van is super warm in the winter. So far this is a great van. I don’t think a big family can do better. The big SUVs are a chore to drive. I have been exhausted on vacations driving them. The Three row CUVs just don’t have enough storage when filled with people and traveling with luggage.
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So roomy, yet drives like a limo
Edmunds rated Chrysler Pacifica #2 Best Minivan. I read somewhere else that the Pacifica was rated #1 for safety in crash tests. After owning, over the years, several Mercedes, BMWs, Infinity, Porsche, Jeeps, etc. I can honestly say the Chrysler Pacifica is one of the absolute BEST vehicles I have ever owned. Bar none. Our other car right now is a 2018 Lexus and I absolutely prefer the Pacifica in every way. We've taken it up to the mountains, out to the desert, driven it in snow and steep inclines, cross country to Arizona …. not a single problem and it drives like a limo. Huge sunroof. Easy to stow seating (just the push of a button) and it becomes an extremely roomy cargo van. I've taken it to the beach with 2 bikes, 2 surfboards, a kayak, 4 beach chairs and still had room for my spouse, two kids and our dog. Love it!
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- Limited Passenger MinivanMSRP: $20,99566 mi away
- Touring L Passenger MinivanMSRP: $18,290In-stock online
- Touring L Passenger MinivanMSRP: $15,377In-stock online
Great Upgrade from a Caravan
I have owned 2 Caravans and wanted an upgrade. Both Caravans were reliable and never gave me a problem. I bought a Touring L (with several Plus features already installed) 4-1/2 years ago and have been very pleased with it. I needed more safety features and ease of opening and closing the rear cargo door. I wanted a nice entertainment package and this came equipped with the larger touch screen and a decent sound system. After using the blind spot detection, I wouldn’t purchase another vehicle without it. I learned with the Caravans to triple check before moving to the right and was still uneasy because of a blind spot in both of them. The only thing I haven’t tried as yet is the automatic parking feature. A little shy on that one. This is my first vehicle with leather seats—I always preferred cloth—but with the heating feature, I have enjoyed them and found them very comfortable. The second row seating is more comfortable than in my Caravan—I have the optional additional seat in the middle that folds down to make an armrest and cup holder. It is very easy to remove if necessary. Last year I had a vapor leak in a fuel line that was repaired under the warranty. This year, one of my day-time running lights went out—the others work fine, just one lightbulb. When I took it in for an oil change and asked them to replace a bulb, I was told they would have to order the entire strip at a cost of $800. I like everything in good repair on my cars, so I told them to order one, but will check around with others for a used part. It takes awhile to get parts in my area, so I have plenty of time to do that. Overall, however, I have enjoyed this vehicle and would probably trade for another one if necessary as I need a van for my elderly mother.
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Super so far
We took our new Pacifica up to Vermont, over 800 miles of driving up and back, the day after we picked it up. It was fabulous. It handled snow and uneven terrain like an SUV and we were pleased with the mileage considering the size of the vehicle. The climate control system, which allows the driver and front seat passenger to have their own climates is a real plus, especially for older folks I think. Front seats are a bit hard, but you get used to them. They are good on the back though, no pull on the sciatic nerve. Lots of front row space for bags, cups, keys, everything- which is hard to come back. Excellent storage throughout the vehicle and the foldngo seats are a dream. We're very happy with our purchase and would like to recommend Route #1 DodgeJeepChrysler to everyone for their efforts to make this deal a good one.
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Love it hate it!!
Love the comfort, roominess, and reliability of my new van. Hate the very jerky 9 speed transmission at slower speeds. The shifting of the lower gears creates a very jerky ride around town. My radio was already replaced within a week of purchasing. The vehicle has been into the service dept for the transmission 5 times until I finally took the service foreman for a ride and he stated this is how the 9 speed transmission functions. He also stated Chrysler will hopefully come out with a flash update to smooth out the slower speed shifting. Amen. I would wait on buying until this is fixed. Too late for me. I have 900 miles on my van and would love to trade in but not at a huge loss!! Will change review if an update is made.
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Outstanding
This is an excellent vehicle. I wanted an SUV, and drove the Mazda CX-5, Acura RDX, and Volvo XC60. I guess minivans aren't "cool" anymore, but the Pacifica really stood out - quieter, roomier, easier to get in and out of, and when the rear seats are folded down into the floor there is a ton of cargo space. Best of all, I took a long trip right after I picked it up, and it just eats up the freeway miles. It tracks really well, stays on-center, and is a joy to drive. Visibility all around is excellent. The infotainment system is easier to use than any of the the SUVs that I drove. I've not noticed any issue with the 9-speed transmission that others have noted here and on other sites, my Pacifica is just fine. The only things to note - and they are minor 1) there is a bit of torque steer when you really jump on it pulling out into traffic, which is to be expected since it's FWD and has a pretty powerful engine; 2) the radio is just OK, I'd go for the top-of-the-line radio if I had a do-over; and 3) the MPG isn't at EPA yet, but I've only had it for a few weeks and I expect it will improve. One other note - the dealer was fabulous. I looked at the online price for a similarly-equipped Pacifica at every dealer in the state (and Edmund's recommended pricing), and came in to the dealer with a folder of print-outs, expecting the typical negotiations. I let the sales manager make the first offer, and it was well below the online prices from other dealers. I guess they really wanted to sell a car that day. In the end the Pacifica was a great value, and is both practical and a joy to drive.
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Love the design, hate it being in the shop
My wife and I bought our new Pacific because of the design which we love, but the car has been in the shop more than on the road due to electrical/computer issues. First trip at 300 miles the dealership told me both batteries were bad and replaced them. Second trip at 500 miles, another dealership said the same, the batteries were dead. Third trip at 1500 miles, a third dealership said the battery terminals were cracked and replaced them. Forth trip at 2800 miles, became a major case and the dealership took 31 days to replace the Body Control Module they said was a parasitic leach. I guess I will see what the fifth trip tomorrow (2840 miles) will say about the same issue. Ended up Lemon Lawing this vehicle and lost $4000. After many years of owning Dodge and Chrysler, Chrysler and all of its brands will never see another dime of my money.
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Comfortable and luxurious, but UGH transmission!
I have owned two 2017 Pacificas - a Limited and a Touring-L Plus. The TLPlus had issues with the touch screen, which had to be replaced. Otherwise, I had no issues and really loved the car. The Limited has transmission issues that the dealer has not been able to resolve. At low speeds, the transmission slips. This finishes are luxurious, and the ride is very comfortable. My kids absolutely love the entertainment system. I wish that it had Apple CarPlay. I love this vehicle, which is why I bought a second one, but I really wonder how reliable it will be long-term.
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Best Family Vehicle. Period.
After months of researching 3-row crossovers and minivans, we narrowed it down to the Pacifica and the Hyundai Palisade. We decided to go with the Pacifica due to much more space for passengers and cargo and for the sliding side doors and power folding side mirrors. We couldn’t be happier. We absolutely LOVE our 2019 Pacifica Limited. We have the advanced safety package and the upgraded 20-speaker Harmon Kardon speakers. The sound quality is fantastic. Just as good as my Lincoln’s Revel system. Ride quality is smooth and quiet. Fast acceleration and excellent braking. Best steering wheel I have ever used. It looks gorgeous and its controls are super easy to use. Tons of leg room in all rows. Unlike the Honda Odyssey, it has a panoramic moonroof and surround view camera. Stow’N Go Seats are the best. Plus, it is the only van that allows you to lean the 2nd row seat forward WITH a child car seat in it so you can still access the back row. The rear UConnect theatre is top in class as well. Well done Chrysler!
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Red Pacifica
I purchased the Chrysler Pacifica from Carmax. The car rides nice. It takes time to learn all the electrical accessories on the vehicle. The car had a warning light on the dash when I bought it. I took it back to Carmax 3 days after I bought it, to get the warning light fixed. It turned out that it had to go to the Chryser dealership to be repaired. Carmax paid the bill for the repair. It was $442.00 to get it fixed. The car has an aux. battery to handle the start and stop feature built into the car. I got it back from the dealer repaired. Apparently this battery has about a 2 year life. It is not a cheap repair to replace the battery and check out the system. The car rides nice and I am getting used to the different features. If anyone is interested, the spare tire is located behind the left rear panel. It is not inflated. It has a compressor attached to it to inflate when needed. Overall, we are enjoying the car. Phil
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Buyer beware
This is a great van if you plan on driving less than 25k miles. After that, the transmission problems begin in earnest and we had little to no luck with the dealer working on it. Even after taking it in multiple times we were told the same thing, "We can't find anything wrong," which coupled with Chrysler's, "If there's no engine light blinking then nothing is wrong," is extremely frustrating. As we neared the end of the warranty and with the dealer and the manufacturer not helping we traded it in at a huge loss. However, before the transmission problems became apparent it was a great van to drive - comfortable, quick, and great MPG.
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We love it!
We were in the market for a reasonably priced vehicle with updated safety/tech features that had room behind the 3rd row. The price of large SUVs didn’t appeal to us, and in the minivan market it came down to this and the Odyssey. The panoramic roof and smooth ride sold us. We now have 9000 miles on it and we love every minute of driving. In fact, I’ve now inherited my wife’s Lexus GX because she prefers driving the van.
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She's a beauty!
I'm a bit handicapped and have been looking for something other than a full-size van for a few years now, which can be converted into a mobility vehicle.The problem I have is that my shoulders and hips are still as broad as they were when I was in my prime. Most power chairs are small, by comparison [250 lbs. to 350 lbs.]. My chair weighs in at 525 lbs., indicating that it is wider and taller than other power wheelchairs. When the Pacifica first hit the market I didn't pay any attention to it - just another Town and Country. I had already ruled out all of the existing minivans. My chair would not fit into any of them. I measured openings and went to mobility dealers in two States without success. On top of it all I still had two problems I continue to have with most cars and trucks these days - they are all designed to fit Asians. My head still scrapes door sill when I get in and once I'm bucxkled-up and on the road, I have to drive with my left shoulder curved up and forward, with a slight twist of my body. I have grown to accept this driving position in modern vehicles. The only minivan I never looked at, nor had any mobility company tried converting, was the Pacifica. I got the vehicle specs and was pleasantly surprised to find that it appeared to be able to handle my chair and its weight. Of course, I went straightway to the dealer to check this out and discovered that the specs and my measurements were in agreement. ;>) None of this would matter if I didn't fit in the driver seat. I slipped easily into the seat without having to scunch up, so I wouldn't hit my head getting in. Once the door was closed I still had room between it and my shoulder. YEAH!! I was in heaven! Now for how it performs. I have had this car for two weeks now and have put on just over 2000 miles. Most of them on freeways over four mountain ranges. Some of it has been through rain, snow, and ice. Overall she has handled very well. Under these conditions I would prefer the AWD of my Toyota Venza over the front-wheel drive of the Pacifica. This would hold true with any car. She is very stable and nimble in traffic. The blind spot warning system is quite useful. Her engine seems almost as powerful as a supercharged 3.8! I'm impressed! This old man needs to restrain the kid in him from doing a little after-market upgrading. I had heard of problems with the transmission, so I am tuned into those distinctive sounds, and such - nothing yet. I am still trying to get accustomed to the engine automatically shutting down and turning on again at stops to save fuel. That little noise turning on again often makes me think it's a transmission problem. That's how overly tuned-in I am to the trans issue I've heard about. Yet, no such problem. The cruise control gives me a little consternation. It's all thumb control on the steering wheel, which is great but the on/off button in the center is to easy to accidentally hit when you are adjusting setpoints or trying to resume speed. It needs to be recessed or moved. I miss having control of my stereo on my steering wheel. It's a real safety thing for me. The last thing Ihave a problem with deals with my phone. When I plug it into the USB port it automatically boots up Google Maps, which is fine. Unfortunately, the only way I can use the radio is to unplug my phone, find a station, then plug it in again to continue charging it. Surely, I will find an online owner's manual that will give me further enlightenment. So far, I'm as happy as a sailor on liberty.
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Even more than I expected!
After 15+ yrs of large SUVs, decided we wanted a car with as much room but easier on gas...the Pacifica really impressed! We ended up getting a Touring L Plus...discounts and rebates were great! Ride is 10x smoother than our GMC Yukon XL Denali with its 22" tires...the Chrysler rides whisper quiet and easy. Plenty of space and very quick-responding UConnect w/Nav system. Looking forward to our first long trip. Curious what others are getting for mileage.
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Pacifica Problem
I am not happy with my 2019 pacifica, i have had problems with day one. It was in the shop 3 times for the radio computer went out and other electronics turning on or the car completey dead. The lemon law did not help as everytime i took it in for the samething they said i need one more time. I have now accepted that answer, now the FCW went off three times in one week. I took it in to the dealer, which it is still there, and asked for the oil to changed, took a pic of the FCW warning lights that went off on dash board, showed to the dealer service , and that the 9 speed transmission is slipping. Well i get an estimate for over 1,000.00 dollars, for brake fluid backwash, under carriage carobanted, some with the trottle wash, and 3 different air filters. took the car in at 10 a on wednesday, got called at 4p that it was not ready would be ready thursday in the monring, called at 11:18 a on thursday and was told that the car wouldnt be ready for another 2 hrs. Asked why, he told me that other cars were being service. I explained how i was angry that my car was suppose to be done, that took it in for 3 things, and none of those things were done. Well he said the oil was changed ! Big deal! they couldnt duplicate or said that the sensor was bad after i showed him the pic of the warning. I read in the reviews that they will replace the sensor, no he didnt say anything about that. so, I will pay 1,000 dollars for repairs that I authorized to keep the car in good shape, but one of the two things have been fixed. I am unhappy with this dealer ship, I wouldnt buy another Chrylser, and by the way, this car only has 40k. If the FCW goes off again tomorrow, this vehicle will be back in the shop, and i will be back on the reviews. I am unhappy with the car, and the service of dealership.
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A pleasure to drive
I have had this Touring L Pluss Pacifica for 24 months. When I first began driving it I enjoyed the quiet comfortable ride and the good handling. I was disappointed by getting only 25 mpg on the highway. Now I have 40,000 miles on it. I traveled 300 miles round trip yesterday. I averaged 30.2 mpg. My combined gas mileage is 29.5 - a mix of city and highway. This is my seventh Chrysler minivan. The others went well over 100,000 miles with no problems. One went 250,000 miles and was retired because the body was rusty. I think that this Pacifica will go on for a long time too. I traded a 2014 T&C for this one. The Pacifica is quieter and has all of the safety equipment - lane sense, adaptive cruise control, rain sensing windshield wipers, backup camera with 360 degree view, safety tec, etc. I enjoy the sound system and play my tunes a lot. I blackened the shiny surfaces on the dash and the chrome on the knobs to prevent glare. Why does Chrysler insist on putting these shiny surfaces on their vehicles? Any way, problem solved. Update - This is one of the best vehicles I have ever owned. Just under 41,000 miles. Still a great van. Very quiet and comfortable ride. 29.5 combined gas mileage. No problems at all. I believe that this van will go 200,000 miles with no problems with proper upkeep. Still going great at 40,000 miles. I will upgrade the tires to Michelan tires as soon as the original tires get near time to replace. This will improve the ride and handling as was true on all 7 previous minivans. Michelan tires made a big difference. One complaint that I have is the complicated headlight switch. Difficult to get the setting that I want. Adaptive headlights are not practical on 4 lane highways - they keep dimming the headlamps when it is not necessary to dim them. I am going to get into the settings and turn this off. tHE GOOD HANDLING AND QUIET RIDE ARE TWO VERY GOD POINTS. i WISH THAT i HAD KEPT MY 2014 cHRYSSLER tOWN AND cOUNTRY - THE RADIO AND HARD DRIVE WERE GREAT. i CANNOT DEPEND UPON USING THE USB PORT FOR THUMB DRIVES FOR MY MUSIC. I get a lot of system cannot support this messages and no music..Other than that, this Pacifica is still easy to drive and comfortable.
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Used to love this van
We have experienced a surge in the acceleration twice now. The first time we mistook it for human error when h we found later was not. Last week I was pulling into a parking place and already stopped. The accelerator gunned and crashed into a building. Luckily I was not injured but had there been anyone on the sidewalk it would have killed them. This is the second time this has happened and it was not human error. The car accelerated so quickly that the wall of the building was moved a couple of inches. The tires continued to spin after the crash. This was awful. There are black marks on the sidewalk from the tires still spinning.
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Wowza
I love this car. Still learning about all the fabulous features, but everyday I learn something new and wonderful. This car meets my needs. I chose it after doing lots of research. And although some of the car rating services like the Honda better, for me the fact that the seats fold down flat makes a huge difference in how handy it is for me. I got the All Wheel Drive version and it hugs the road and handles beautifully. I am replacing a 5 series BMW and this handles just as well. I hope to be driving it as long as I drove the BMW (12 years) Great car.
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Some disappointment after a year
Don’t let the styling win - make the reliability record, transmission performance, seat comfort for all passengers and resale value guide your decision. I wasn’t crazy about the Honda’s looks, which led me to buying one. Chrysler impresses on many fronts with this model, but in its third year in you’d think they would have worked these problems out. Both batteries apparently were “bad” and left me stranded three times in one week. I jumped it twice, myself - which seemed to correct the problem, but the way Chrysler’s electrical system is set up is actually very dangerous. Technically, there may be enough to turn over the motor, but that’s not good enough. An auxiliary battery is also required to run the plethora of onboard entertainment gadgets, buttons, whistles, etc. Imagine going into the store and it’s 102 degrees outside. You buy groceries and load the vehicle with groceries. You get in and attempt to start. The transmission gear selector does not light up and it says Vehicle must be in park to start. No matter what you do, the vehicle remains in accessory mode from that moment forward until the battery is drained completely dead (unless you disconnect at battery terminal). You cannot turn the vehicle off, but you cannot get air conditioning either. You are stranded, but cannot leave a vehicle with dash lights all ablaze. It’s infuriating. But just wait - it gets worse, too because you’ll spend literally hours trying to get the worthless company that handles Chrysler’s Roadside Assistance to first answer, then after four attempts to secure a tow to a dealer I finally gave up in disgust and called a tow truck and paid $100 to tow in for a warranty battery replacement, which took the dealer the entire next day to diagnose and replace. I was told good luck in trying to get Chrysler to reimburse the tow cost. Very unimpressed with this low level of customer service. Transmission is annoying sometimes. Cruise control does not maintain speed often - and if you’re not paying attention could get you into trouble. Hasn’t Chrysler had this rap before? Like in the late 90’s? Building style-forward automobiles, that perform well, but fall apart and don’t measure up after the sale? Fiat, if this is your MO, too the Chrysler brand won’t last much longer. Was hoping for better, but just more of the same. Get the Honda!!!
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Great looks, long wait, bad quality
Well it’s finally something that showed up. After 476 miles..... Problem, the blinker cable in the front left blinker was loose and dangling in the radiator chamber. I proceed to fix The issue and seal the 1/4 turn fixture. The auto start feature has some issue at pickup with 26 mikes iron the car. I have to send to the dealer service diagnostics. 2 day process. Little crazy to see the UAW fail in assembling the van, then the delayed dealer act like it’s all good. .
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Transmission Failure
We experienced hard shifting after 60k miles and long story short ended up needing the transmission replaced. If reliability is something you're looking for, look elsewhere. If you are looking for a cheap van that doesn't even make it to 100,000 miles, you've found the car of your dreams! Update: Edmunds asked me to do an update. So, after replacing our transmission, we still have the same issues. This vehicle is cursed and we are only at 115,000 miles. In addition, we just replaced the AC compressor as it has now failed. The money that we saved vs. paying for quality like Toyota or Honda has evaporated. This car is a lemon and will give another update when I finally goes to the scrap yard, which will probably be sooner rather than later. Good luck everyone looking for something positive about these vehicles, I hope you find it!
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Not family friendly
Brought my new 2019 Touring L Plus home from dealer and tried installing car seats in second row captains chairs.The head rests push the car seats forward so the car seats do not fit flush in the seat.I contacted the dealer and they said they never heard of this problem before,that I must be doing something wrong or maybe I should buy new car seats.The head rests do not go up or down and are not removable.Never owned a mini van before,always had SUV"s.So far a big disappointment,not only because of the problem but with the response from Chrysler.
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great car
this is the best mini-van ever. wish dealer still didn't play games, downside of buying a car!
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cd music
Front row driver and navigator are not able to listen to CD or watch a DVD even when the car is parked. Unless they go to the second row!?! Yes it sounds crazy but thats how this minivan was desgined. Also this minivan will auto shut off while you are by a red light with your foot on the brake but it will not do that when you are in park position with motor running (who came up with such stupidity?).
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Just a little too cheap
We bought the Touring L Plus at the end of 2019. We have roughly 15000 miles on the van. The sound system is great and there is a good amount of room for the family. The leather seats are nice and warmers as well. The LED display is really sharp. The electrical systems in this van, however, are cheap. Our horn goes in and out. We have had a warning light on that says, "Wash under vehicle sliding doors unavailable" that we have taken in and the manufacturer cannot get fixed. They said they have no clue what's the matter. Service providers for Chrysler are not the same quality that we have seen from Toyota or Honda. We had oil all over our van when we took it in for a normal PM. In addition, the transmission is rough at lower speeds. I would not buy this van again new or used. For those trying to decide, we are confident the Sienna is a much better decision.
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Great for hauling people
We can get our aging parents in the vehicle or stow and go to pick up vintage treasures. It also rides great and has plenty of power.
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Over priced for a poor quality product
Test drove both the Odyssey and the Pacifica. The 2nd and 3rd row seats felt inferior quality compared to the Odyssey mainly due to the stow and go feature. Even though the Pacifica felt lighter, was expecting better mileage but the Odyssey was far better in quality and drive ability. Not worth the $35K
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Awesome Pacifica
This is a really nice vehicle packed with features. A joy to drive.
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chrysler pacifica
i had my minivan with alot of problems more then 6 times the minivan was not starting (so i needed to leave the minivan with 7 small kids and take a car service and wait in the cold) so i called Chrysler they told me i need to call Chrysler care service and they told me i need to wait 3-4 weeks for a appointment so i did not make a appointment because i told them take back your broking minivan but they did not wanted to help me 1 day the minivan stoped completely dead on the street so i called Chrysler roadside assistance and they took it to Ramsey Chrysler for service and i needed to wait more then a week with out a car they did not give me a rantel or money for a rantel , they called me from there that my grill is broken it was not broken when i had the minivan, they broke it, then i picked up the minivan and new problem and this was a safety problem the minivan stopped more then 4 times in middle the road or highway and it was almost excetands needed to restarted .. then i had a emergency needed to go with my wife to the berth of my new baby and in middle the highway had a felt tire and the reason was because Remsey Chrysler was putting to much air in the tires so thats why it happened, so i mad roadside roadside assistance to Remsey Chrysler and they did not wanted to fix my tire only more $350. (even they was putting more air in my tires 38 ps.) its a saftey isusse , i leased a new minivan from Toyota and its working great than god .
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Multi-task
Very versatile, comfortable, and efficient
Unbeatable Value
I bought my Touring L new and have driven it for four years now. I don't have one complaint. The bells and whistles I got for the money are unbeatable. I did have some corrosion occur on the front tip of the hood, but the hood was then replaced under warranty. This vehicle is fun to drive and makes traveling with kids much easier.
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Been talking Chrysler Pacifica is next for 2 years
UPDATE: After 3 years of owning car, my thoughts still hold the Chrysler Pacifica highly. I even have thought about upgrading to a newer Pacifica, but the right "color" choice matched with the cars options just haven't appeared. Do your due diligence to determine if the size, storage, etc meets your needs. Don’t buy more options than you truly need (or want). For me, I got the adaptive cruise control, stow away seating, color other than black or another dark color on exterior OR interior, and storage which was at the top of my need list. The would be nice list included various power options, and techie type “toys”. I found the Pacifica fit the bill perfectly.