by Cameron Rogers, Associate Editor on October 5, 2016
The fourth week of our epic 2017 Chrysler Pacifica key saga (Week 1 | Week 2 | Week 3) began when I called Moe at Russell Westbrook CDJR on Tuesday afternoon to ask about the blank physical keys. He replied that between the time he placed the order on Saturday and today, the new blanks had been relegated to backorder status by Chrysler. There was no way of knowing when the keys would be sent to the dealer. Because the existing physical keys were not matched to our car, if the battery in the fob happened to fail, the driver would be out of luck.
I called Joe on Friday (his next working day) to follow up. I expressed my concerns about waiting indefinitely, and floated another idea. If at least three of our existing keys were cut the same way (as I believed they were), would it be possible to have somebody at the dealership remove the tumblers and set the pins to match the keys? Joe said he would look into it and call me back by the end of the day.
by Cameron Rogers, Associate Editor on September 27, 2016
Our journey to get the correct keys to our 2017 Chrysler Pacifica entered its third week (Week 1 | Week 2) when a porter from Russell Westbrook CDJR picked up the Pacifica from our office at 10 o'clock on Monday morning and took it (and all three keys) to the dealer.
He returned a few minutes before my requested drop-off time of 3 p.m. and handed me three keys. They all said "KeySense" on the back. I sighed and buried my head in my hands.
by Cameron Rogers, Associate Editor on September 20, 2016
Our 2017 Chrysler Pacifica key saga entered its second week (see Week 1 here). I heard back from Russell Westbrook CDJR Sales Manager Joe Najar, who told me the physical keys inside the fobs at the Scott Robinson dealership did not match the ones from our Pacifica. Joe agreed to pay for a new set of blank keys, which would be ready to be programmed and cut on Wednesday.
Vehicle Testing Assistant Mike Massey and Editorial Intern Cole Briggs volunteered to take the Pacifica to Russell Westbrook CDJR. Joe had the day off, so Mike and Cole would meet with an employee familiar with the situation.
by Cameron Rogers, Associate Editor on September 9, 2016
As I mentioned in my previous KeySense post, our 2017 Chrysler Pacifica was delivered to our office with two normal keys and one KeySense teen-driver/valet key that, among other parameters, limits the top speed and the audio system's maximum volume. Due to an error somewhere in the manufacturing or buying process, only the KeySense key worked with our car.
My first thought was that the keys had not been programmed. I needed to find a Chrysler dealer that could help me solve the problem.
Cameron Rogers, Associate Editor on August 24, 2016
Three keys were included in the purchase of our 2017 Chrysler Pacifica. Two are standard keys, while the other is a "KeySense" fob, an add-on for which we paid $175. Think of it as a teen driver key. Parents are able to limit top speed, set emergency warning/intervention thresholds and restrict satellite radio channels through a PIN-locked menu. The settings are then activated whenever the car is started with the KeySense fob. It's not a bad idea, and in fact there are many vehicles on the market that offer similar watchdog applications.
But due to an oversight somewhere along the buying process, the KeySense fob is the only working key we received at delivery.
by Kelly Hellwig, Executive Editor on August 16, 2016
When Chrysler introduced the minivan in 1984 with its original Dodge Caravan, it was the ultimate family vehicle. It made the station wagons of the time look archaic in comparison, and the vehicles we now know as modern SUVs didn't even exist yet.
Now 30 years on, SUVs have taken over as the vehicle of choice for many families, but the minivan isn't dead just yet. The latest models have features that no SUV can match, and the new 2017 Chrysler Pacifica is the latest example. It has seats that disappear when they're not needed, an on-board vacuum for cleaning up after the kids and even a Wi-Fi hot spot for keeping everyone connected.
This new minivan has more than just a long list of available features. It also has a completely new design inside and out, a more powerful engine under the hood and even a hybrid option. Every element of the Pacifica has been redesigned to make it perfect for families who need a little bit of everything. We intend to see how close Chrysler got to its goal over the next 12 months as we put the Pacifica to the test in our long-term fleet.