2017 Chrysler Pacifica: Getting the Right Keys, Week 2
by Cameron Rogers, Associate Editor on September 20, 2016
Our 2017 Chrysler Pacifica key saga entered its second week (Week 1 | Week 3 | Weeks 4-6). I heard back from Russell Westbrook CDJR Sales Manager Joe Najar, who told me the physical keys inside the fobs at the Scott Robinson dealership did not match the ones from our Pacifica. Joe agreed to pay for a new set of blank keys, which would be ready to be programmed and cut on Wednesday.
Vehicle Testing Assistant Mike Massey and Editorial Intern Cole Briggs volunteered to take the Pacifica to Russell Westbrook CDJR. Joe had the day off, so Mike and Cole would meet with an employee familiar with the situation.
My first coffee of the day hadn't quite kicked in when Mike rang on Wednesday morning. "Cole and I waited for 30 minutes for this guy to come back, and he just told me they don't have any blank keys. We're coming back."
I hung up and called Joe, who had thankfully given me his cell number. He hypothesized that the blanks had been sold to someone else, although Mike and Cole would later tell me that their advisor said the keys never arrived. Joe assured me that a new set could be overnighted to the dealership. I expressed my reservations about possibly sending staff members to Van Nuys again for no reason. We agreed that a porter from Russell Westbrook would pick the Pacifica up from our office, take it to the dealer and bring it back the same day. We set a pickup time for the following Monday.
Current key count: 3
Chrysler-branded keys (non-functional): 2
KeySense-branded keys (functional): 1
Cameron Rogers, Associate Editor @ 2,100 miles