2016 Chevrolet Volt: Smooth Service
by Josh Sadlier, Senior Editor on September 20, 2016
Fleetmaster Schmidt informed me that our 2016 Chevrolet Volt was due for a service before I took it for the long Labor Day weekend. We knew the oil change and tire rotation would be covered gratis by Chevy's Complete Care maintenance plan, but there were also a few open recalls to attend to.
I headed to Hooman Chevrolet in Culver City on Saturday morning to get things done. It was a genuinely pleasant experience.
I didn't tell my Hooman service advisor, Fernando, that I worked for Edmunds, but he gave me the red-carpet treatment anyway. I showed up at 11 a.m. and the place was humming, but he assured me that they could fit the Volt in before the end of the day. After handing over the key, I was offered a complimentary ride back to my place in the dealership's Tahoe shuttle — a five-mile trek through typical LA traffic. I was planning to take an Uber at my own expense, so that was a welcome surprise.
Fernando called around 3 p.m. to say that the Volt was ready to go, but for various reasons (primarily lethargy), I didn't get off the couch until right before the service department closed at 5 p.m. Google Maps said I'd be there at 5:08. I called Fernando to apologize and ask if that could work on his end. He joked that he'd have to hold the cashier hostage, but they'd wait for me. I appreciated that, too, especially since I knew they wouldn't be open again until Tuesday morning.
When I arrived, Fernando cheerfully gave me the key and had me sign an invoice for the oil change, tire rotation and three recall checks. The first recall was for the lockset pins in the front seat tracks, but the technician had inspected our pins and found them to be just fine. The second was for an "engine not available" message, which netted us an updated power inverter module. The third was for an out-of-spec fuel feed pipe crimp, but no leaks were found, and the part's build date determined that no further action was required.
Dealerships catch a lot of online flak for their service operations, but I got nothing but good vibes from the folks at Hooman. I would look forward to visiting them again.
Days Out of Service: 0
Total Cost: $0
Josh Sadlier, Senior Editor @ 12,235 miles