2011 Chevrolet Volt: Cracked Shifter Fixed and Software Update
February 02, 2012
Last week, we took our long term 2011 Chevrolet Volt to fix its cracked shifter. There isn't a Chevrolet dealership in Santa Monica and the Infiniti dealer we usually go to (which used to be a Chevy dealer but still works on the cars) cannot perform warranty work. Our next option was to take it to a nearby Cadillac/GMC dealer that works on all GM models.
Our Volt was probably one of the first they had seen. I got a few "What's this car doing here?" looks from some of the employees and customers. While the service advisor was writing the repair order, he checked with his manager to verify if the cracked shifter would qualify for a warranty claim. The manager signed off on the repairs and the advisor said they would overnight the part.
It took a bit longer than expected because we dropped it off on a Thursday afternoon past the cutoff point for overnight orders. The part arrived on Monday, but it was damaged and another one had to be ordered. The second part arrived the following day.
In addition to the shifter, the Volt needed a software update as part of "Recall Campaign 11137." Our service advisor didnt know what this was beyond the name "Customer Satisfaction Program."
I took a quick look at the Volt forums and found this out:
From WVhybrid: "Bulletin No. 11137, called the 'Customer Satisfaction program.' This is a software update that changes operation of the HVAC blower motor, fixes "intermittent navigation radio issues", and addresses "reduced fuel economy under certain conditions," It also added a new label to the fuse box in the back driver's side compartment. A total of 7 modules were reprogrammed."
The repairs were performed at no cost to us, and the Volt was back in the fleet on Thursday.
Total Cost: $0
Days out of Service: 3
Ron Montoya, Consumer Advice Associate @ 14,847 Miles