I bought the car used from Carmax with 35,000 miles on it. Unfortunately I did not do much research, I loved the look of the car and went for it. The first 8 months were good. Then a self destruct button turned on and ever since January of 2016 I've been in and out of the repair shop. It's never anything minor and all known issues to Chevrolet. However, they don't care about their customer's so what the hell. The first incident I was driving in the middle of a snowstorm to pick up a friend from the airport. Out of no where the vehicle refuses to accelerate and some message comes us with stability trac, reduce engine power...turns out the throttle body needed to be replaced. Ok, there's $200 + tax deductible I should be good to go. Nope. The following month I'm driving, no warning lights, no nothing and I'm backing out of a driveway (I drive for UBER) and my car will not get into gear. Eventually I get out of the driveway and my car goes into limp mode...come to find out the TRANSMISSION went out at 42,000 miles!!!! Another $200 + tax deductible. The following month I get a regular oil change and 2 weeks later new tires and the mechanic tells me I have no oil in my car and suggested I get an oil change. Ummm excuse me, I just got one 2 weeks ago. Fortunately there was a "service bulletin" for this and Chevy replace the Pistons and Timing Chain. I don't understand why a recall was not done as this is a serious issue. Anywho, 2 weeks later I notice a huge oil spot in my parking spot....well one of the gaskets that was replaced was defective and had to go and have that replaced. The Chevy dealer tried charging me my deductible to get that replaced, but after pulling up paper work that this was covered under the repair done just two weeks ago, I should not have to pay. One would think my troubles would be over. Nope. Check engine light comes on for the Camshaft Position Actuator. Then I get a letter for yet another service bullet for the catalytic converter. However, Chevy will not fix it until it causes a problem. Just yesterday (Oct. 4, 2016) I had the Fuel Pump replaced as part of a recall. A recall Chevy did not make me aware of. I got that email from CARFAX. The amount of time I have to take off of work for this car to get replaced is absurd. I can only imagine what problem will arise next month. Do yourself a favor and avoid this car at all costs....You will pay more in the end.
Purchased the car used, a little over 100K miles on the car when we purchased. A few hours after we left the dealership, the car began idling rough when stopped, hesitated when you try to accelerate, and an engine light came on (P0420). The car began rough idling anytime it wasn't in motion > 10mph. The engine shakes very hard. The car continues to run 3-6 seconds after you remove the key. When you accelerate from a stop or when coasting the car jerks forward like you stomped on the gas pedal. Sometimes when you try to accelerate the car just kinda sits there for a few seconds before it decides to move. It sounds like a big diesel truck when you crank the car - so embarrassing. These issues continued to happen the entire time we were taking it to the dealership, and still happen today. The car also only get about 22 mpg highway / city combined. We took the car back to the dealership not even a week after purchasing - they replaced spark plugs and sent us on our way. The engine light returned again (P0420 and P0303). Took the car back and the dealership replaced the 3rd coil pack. Engine light returned again - dealership said it was some kind of seal and it was "fixed". Engine light returned again - dealership "couldn't duplicate" the issue and insinuated that it was fine. Kept insisting that the car does not have any issues when they have it and they have tried sitting, slow driving, etc. I recorded the issues on my cell phone and text them to the dealership. Suddenly their story changed to "clearly there is something wrong with the car and we need to get it fixed asap." No kidding... We opened a case with GM customer care (don't even waste your time there). GM told us to take it to a certified dealership and have diagnostics run ($100). They told us if it was a manufacturer defect they would cover the cost of repairs and reimburse the $100 diagnostic fee. It turned out to be a known issue - also a manufacturer defect but suddenly GM decided they couldn't cover the cost of repair because the car had over 100K miles. They knew this BEFORE asking us to take it to the dealership to begin with. They told us the fix was to have the catalytic converter and O2 sensor replaced ($1500). We took the car back to the dealership we purchased it from, and they sent it to another repair shop because they couldn't fix the issues themselves. Not even a week after the catalytic converter and O2 sensor were replaced the issues returned. I've given up hope and I've had it with this car. We tried to trade it in, but nobody will give us anywhere near what we paid for it because it runs like crap and sounds awful. Just praying the car doesn't die before we can pay down the balance enough to be able to trade the car without losing thousands on it. Seriously, do yourself a favor and stay away from GM cars. Worst car buying experience ever. My 13 year old Honda with almost 200K miles ran better than this 4 year old car. Seriously regret spending money on this POS.
I read all reviews. The sluggish start problems I corrected with a computer module reprogram. As for A/C compressor problem my vehicles is noisy also. I will install an aftermarket model compressor. Other than that I have no complaints. I drive all GM products and recognize some short comings. My vehicle has 45000 mi. and uses no oil between 8000 mi changes. Mileage is 25 on average city/hwy mix, I run 70 on interstate. I am a mechanic aircraft and car. I can overcome small problems. Thats my perspective.
Where do I begin...... 2011 Equinox brought brand new. I'm a commuter so I must keep up maintenance, get oil changes regularly (not from the dealer). Transmission goes out at 60,000 which took a month to repair. now 70,000 major oil leak which of course cause engine issues. Have bumper to bumper warranty BUT GMC doesn't want to pay, claims issue occurred to not changing oil. Had to produce receipts of proof that I've had oil changes.
Once all is said and done trading it in and never going back to Chevrolet.
Where do I start... first of all I owned the vehicle for 5 days to have it taken in to the dealership for costly repairs! Yes my warranty covered it but still, I had to have the water pump,fuel pump and timing chain all replaced! Then a month later the check engine light comes on so I called On Star to have them diagnose the issue,come to find out its misfiring.AND we smell gas in the oil AND our remote start wont work because of the check engine light that's on.The dealership has us waiting a week to bring it in. Not only is that bad business ,but to find out they may or may not give us a rental car to drive. Do I feel safe in this vehicle? NO absolutely NOT!
Its a nice and beautiful vehicle on the outside but under the hood I don't trust it!
GM needs to back their consumers who make them millions of dollars buying their vehicles. Their manufacturing junk and we are being ripped off by GM. I have called GM numerous times on complaints and its a no win situation with them! Im ready to go foreign now and im a diehard stand behind GM products person, but im quickly swaying from ever doing business with GM ever again!