GM Improves Ignition-Switch Recall Web Site To Aid Consumers | Edmunds

GM Improves Ignition-Switch Recall Web Site To Aid Consumers


Just the Facts:
  • General Motors is offering more specific information to consumers affected by the ignition-switch recall on its recall Web site.
  • "The upgrades to the GMIgnitionUpdate.com Web site were made to make it easier for customers whose vehicles have been recalled for ignition issues to see in one place information about their vehicle and look up their VIN number," GM spokesman Alan Adler told Edmunds on Tuesday.
  • The upgraded Web site will allow consumers to order parts online, Adler said.

DETROIT General Motors is offering more specific information to consumers affected by the ignition-switch recall on its recall Web site.

"The upgrades to the GMIgnitionUpdate.com Web site were made to make it easier for customers whose vehicles have been recalled for ignition issues to see in one place information about their vehicle and look up their VIN number," GM Spokesman Alan Adler told Edmunds on Tuesday.

The upgraded Web site will allow consumers to order parts online, Adler said.

"The ability to initiate a parts order online is an additional way to begin the process of getting their vehicle fixed," he said. "We continue to urge drivers whose vehicles are recalled for unintended key rotation to drive with only the ignition key and nothing attached to it."

Customers can also visit the GM Recall Center for more information and to find help locating a dealer.

The recall involves all 2003-'07 Saturn Ion, 2005-'10 Chevrolet Cobalt, 2006-'11 Chevrolet HHR, 2007-'10 Pontiac G5, 2006-'10 Pontiac Solstice and 2007-'10 Saturn Sky vehicles. GM has recalled 2.59 million vehicles for defective ignition switches that can move from the "run" position while driving, turning off the engine and disabling the airbags.

Consumers will get additional help in tracking recalled vehicles starting on Wednesday. All automakers must provide a free recall search by VIN on their Web sites. The information also will be available on NHTSA's Web site.

Edmunds says: GM makes it easier for customers to track vehicles affected by the ongoing ignition-switch recall.

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