GM Ignition-Switch Recall Starts Today | Edmunds

GM Ignition-Switch Recall Starts Today


Just the Facts:
  • Official notices in the GM ignition-switch recall will begin to go out to affected customers starting today.
  • "Watch for your letters and make appointments with your dealer when you get them," said Alan Adler, a GM spokesman, in a phone conversation with Edmunds on Monday.
  • Adler said GM has provided loaner cars to more than 16,000 owners of recalled cars at this point.

DETROIT — Official notices in the GM ignition-switch recall will begin to go out to affected customers starting today.

"Watch for your letters and make appointments with your dealer when you get them," said Alan Adler, a GM spokesman, in a phone conversation with Edmunds on Monday.

"The letters are printed and key parts are starting to flow."

Adler emphasized that customers should not just "show up at the dealership" today, but should wait for official notification. He said "actually having parts at the dealership is on target for this week." GM said last month that it expected to have approximately 60,000 parts available starting April 7. The recall could stretch into the fall because of the large number of vehicles involved.

GM CEO Mary Barra said last week during an appearance before a congressional panel that the automaker has asked supplier Delphi Corp. to add a third production line to build more replacement switches.

Adler said GM has provided loaner cars to more than 16,000 owners of recalled cars at this point.

"We are trying to minimize inconvenience," he added.

GM will replace ignition switches in 2.6 million cars after reports of 13 deaths and 31 crashes. The defective ignition switch can affect the safe operation of the airbag systems, according to the National Highway Traffic Safety Administration. The recalled GM vehicles include:

*All 2005-'10 Chevrolet Cobalt
*2005-'07 Pontiac G5
*2003-'07 Saturn Ion
*2006-'11 Chevrolet HHR
*2006-'10 Pontiac Solstice
*2007-'10 Saturn Sky

"This is a serious safety issue that should be addressed immediately by following GM's recommendation to ‘use only the ignition key with nothing else on the key ring' and getting the repairs as soon as consumers receive final notification from GM," said NHTSA in a posting on its Web site. "Owners can also contact GM for information on how to request courtesy transportation."

Customers can contact the GM Customer Engagement Center at 1-800-222-1012 if they have questions or concerns.

Edmunds says: The GM recall kicks off today, but may take months to complete.

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