GM Grabs Most Segment Awards in J.D. Power & Associates Initial Quality Study | Edmunds

GM Grabs Most Segment Awards in J.D. Power & Associates Initial Quality Study


Just the Facts:
  • General Motors earned more segment awards than any other automaker in the 2014 J.D. Power & Associates Initial Quality Study released on Wednesday.
  • The GM segment winners include the 2014 Buick Encore, Chevrolet Malibu, Chevrolet Silverado HD, Chevrolet Suburban, GMC Terrain and GMC Yukon.
  • For the second straight year, Porsche ranked highest in initial quality among all brands, with the fewest problems.

WESTLAKE VILLAGE, California General Motors earned more segment awards than any other automaker in the 2014 J.D. Power & Associates Initial Quality Study released on Wednesday.

The GM segment winners include the 2014 Buick Encore, Chevrolet Malibu, Chevrolet Silverado HD, Chevrolet Suburban, GMC Terrain and GMC Yukon.

Hyundai/Kia picked up five segment awards for the 2014 Hyundai Accent, Hyundai Elantra, Hyundai Genesis, Kia Cadenza and Kia Sportage.

Ford won three segment awards for the 2014 Ford Edge, Ford F-150 LD and Lincoln MKX. Chrysler won two for the Chrysler Town & Country and Dodge Challenger.

Other segment winners include the 2014 Infiniti QX50, Infiniti QX80, Nissan Juke, Porsche 911, Porsche Boxster, Porsche Panamera, Mazda 5 and Mazda MX-5 Miata.

For the second straight year, Porsche ranked highest in initial quality among all brands, with the fewest problems. Jaguar came in second in the nameplate ranking, followed by Lexus and Hyundai. Fiat was at the bottom of the list.

The number of problems experienced by new-vehicle owners has increased from the previous year, the study noted.

"Automakers are trying to give consumers the new features and technology they want without introducing additional quality problems into their vehicles," said David Sargent, vice president of global automotive at J.D. Power, in a statement. "However, almost all automakers are struggling to do this flawlessly, with some consumers indicating that the technology is hard to understand, difficult to use or simply does not always work as designed."

Recent harsh winter weather led to an increase in heating, ventilation and transmission issues, the study found.

The technology issues and harsh winter led to a 3 percent rise in quality issues from a year ago.

The study is based on responses from more than 86,000 purchasers and lessees of new 2014 vehicles surveyed after 90 days of ownership.

Edmunds says: Car shoppers should take note of this widely watched report.

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