SANTA MONICA, California — Edmunds.com released an update to its free mobile car-shopping app on Thursday that makes it possible for shoppers to send text messages to dealers with just a touch of a button.
"More and more shoppers are turning to text messaging for their customer-service needs, but until now there wasn't a reliable way to text directly with car dealerships," said Edmunds.com President Seth Berkowitz. "Edmunds.com's app seamlessly integrates text messaging to thousands of dealers nationwide, so now consumers can text a sales or service inquiry and receive a timely, customized response from a dealership representative."
The upgraded app makes interacting with dealerships as easy as communicating with friends and family.
Users can also receive instant video and picture messages from dealerships for vehicles on the dealer's lot.
The app lets shoppers browse and identify inventory in their area and get upfront price guarantees on cars in stock through Edmunds Price Promise.
Shoppers can also text directly with Edmunds Live Help, a free service that gives users real-time access to our car-buying experts who can answer a wide range of questions, including what sort of options are available and whether they are getting a good deal.
All smartphones are capable of messaging dealers without relying on other apps.
The new feature is a direct response to the 34 percent of car shoppers who told Edmunds they would prefer text messaging with dealers instead of communicating by phone or e-mail.
Smartphone users can download the free car-shopping app here.
Edmunds says: The upgraded app from the car experts at Edmunds.com helps you buy smarter — and faster.