Used 2014 Cadillac XTS Sedan Consumer Reviews

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$15,500 - $23,999

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Trouble with Electronic Components

Gokmen Oktem, 12/28/2017
4dr Sedan (3.6L 6cyl 6A)
12 of 12 people found this review helpful

It is expected that everything is working at least electronically in a luxury car but CUE touch screen of 2014 Cadillac XTS was not easy to use, nor responsive and now recently it stopped working entirely. I need to select the media control from the buttons on the stirring wheel now. Another trouble was with headlights. Also, glove box doesn't open either after it used to work intermittently.

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Think twice on this car..think again and don't buy

Jerry, 12/16/2016
Luxury 4dr Sedan (3.6L 6cyl 6A)
55 of 61 people found this review helpful

I own a 2014 XTS, but it's the same basic car. I started with a 2013 XTS but it was so riddled with problems that Cadillac bought it back under Lemon Law and put me in a 2014 XTS. I haven't had the problems with the 2014 that I had with the 13, but it has it's own problems that can't be corrected like a radio that won't stay off when you turn it off. Well about two times a year it will stay off, but it goes back to the "stay on" mode, and Cadillac says that's "normal" and there's nothing wrong. Well then, why does it stay off every now and then. Which version should be believed? Next would be the ride...in a word horrible! This car rides like an old pickup truck from the 50's. You feel EVERY bump and dip in the road, so much for the "Magnetic Ride Control" that's supposed to read the road a thousand times a second to avoid the bumps and dips...it doesn't! Also the tires pick up and transmit a loud noisy sound to the cabin...on even the best of roads. Last would be the resale value. My car just turned 16,000 miles and is in excellent condition, and according to Kelly Blue Book, it's worth $30,000 less than it cost in two model years. It must be a really hard sell on the used market. Potential buyers are smarter than I was, and they know what a disaster this car really is and avoid it. I wish I had. I haven't changed my feelings about this car. As the word gets out, even fewer people are buying a Cadillac XTS. Both Cadillac and their dealers are desperate trying to get rid of them without much luck. The Sales Manager at my dealership has been dogging me with never ending e mails about me trading my 14 in on a 2017 "you'll have a new 4 year bumper to bumper warranty." Yeah right...just what I want, the same exact car, with the same exact horrible ride, and all it will cost is my 14 and $31,000. Sorry, but no thanks. I do want to say the dealer is excellent, but they didn't build this horrible car. Add to that the new Cadillac CT6 which again is almost exactly like the XTS, but two inches longer, and get this...the base model is about $58,000 and it comes with a 4 cylinder engine...a Cadillac with a engine they borrowed from a Chevy Cruze...are they crazy?? By the time you upgrade to the proper V6 engine and trim package, you'll be at 70 some thousand dollars! No wonder you don't see many if ant CT6's on the road. Cadillac has lost sight of who their customers are chasing both BMW and Mercedes customers, and it hasn't worked. They just lose loyal customers like me forever. Cadillac has nothing to offer me anymore so I will go in a different direction when it's time to trade. It really is sad, but the stupid Cadillac Division Manager doesn't have a clue as to what their customers want. Haven't changed my mind on this car. With 21000 miles on the car, I have had the 3rd replacement battery. The onboard computer that controls EVERYTHING is as dependable as a $25 watch. The bumper to bumper warranty expires in January of 2018. Will see if I can buy an extended warranty just to cover this nightmare that's always causing trouble. When you buy a Cadillac, you will live with the Dealer's Service Department and 99% of your problems will be with the useless technology that was forced down your throat!

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what does caddy spend it's engineering budget on?

paul d, 04/27/2017
Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
24 of 27 people found this review helpful

Worst new car I've ever bought, and I've had at least 25. Where to start. Cue system impossible, I wonder how many drivers have died trying to turn on radio. Voice recognition non existant my lg cell phone never misses a beat but caddy has never caught on, I don't even try anymore. At 500 miles had to buy a new tire that ruptured, i must have ran over something no warranyy. At 14000 miles original tires wouldn't pass inspection, worn out, no warranty because they are performance tires. So had to pay for set of tires. I bought nokian and after 15000 more miles the nokian still look like new. Glove compartment door froze shut, dealer had to tear glove door off and replace. Side detection radar stuck on and kept side marker lights on even with car off and locked, had to replace system. Head light burnt out and informed they have to take front bumper off to replace headlight. If not under warranty that's 225.00 to just remove and replace bumper for a headlight, doesn't include parts. Latest is brakes squeal so loud people on sidewalk stop and look. Had to replace all the pads and rear rotors. Rotors were "delaminating". Like the tires, pads aren't part of bumper to bumper warranty, 75.00 dollars for pads. Honestly, i'm not hard on vehicles, this car just sucks. Oh, depreciation is insane, i'm losing value at the rate of 1000.00 a month. Am I down on gm, no, I have a gmc truck that's tops. So if your thinking about this caddy run like hell....

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xts my 5th and last cadillac

Lorrell Cooper, 08/16/2018
Premium 4dr Sedan (3.6L 6cyl 6A)
17 of 19 people found this review helpful

My family cars have all been Cadillac since 1993. I have had five of them now.. First off my 2014 XTS (bought new) is smaller and it can no longer be called a big luxury car. It might as well be a Toyota in that regard. They changed the suspension so it handled more like a sports car. To do so they sacrificed a smooth ride. It rides like a truck., You feel every bump. It is not a quiet ride. You hear the tire hum and other outside noise quite a bit. I recently rented a Ford Torus and was amazed at how much smoother the ride was and how quiet it was inside the car by comparison. You need really good eyes to be able to read most of the instruments on the dash and it distracts your concentration on the road. The voice recognition for navigation and radio/cd etc is terrible. My cell phone is considerably better. the opening to get into the car is so small (35"high) entry is difficult. You really have to double over and bend your head down to get in. I'm agile enough to do it, but my wife has a hard time. It has a great many high tech features for convenience and safety that are really nice..........but so does everybody else. And finally...When it was 2 years old, it had depreciated to half of it's $52000 price (before taxes etc).........4 1/2 years old with 19000 miles on it and the resale value is in the toilet! (update 11/2017) Sold this Cadillac. Bought it for $57000 out the door.....sold it for $24000...just under 5 years old = $6600 deprecation per year.

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Loved it at first, but fatal flaw...

David Wang, 10/25/2015
Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
21 of 25 people found this review helpful

I recently had this car for an extended rental covering nine days and 1200 miles, so I hope my review holds some weight. When I first got on the road in this Cadillac, I was thoroughly impressed and thought GM has come a long way since the last time I had regular use of another GM vehicle in the late 90's. This Cadillac had good power, good braking, decent handling and road feel. The HID headlights light up everything on the road, but get used to the flashing from oncoming cars thinking you have your high beams on. The 6-speed transmission is good but is no match to an 8-speed ZF transmission. The interior is very nicely appointed, but the infotainment/climate control is extremely cumbersome. Buttons would not register depresses or would be delayed. Adjusting the audio volume with buttons that had a delay couldn't be more annoying. The large LCD screen showed fingerprints all over and there is color banding if viewed thru polarized sunglasses. The hidden compartment behind the controls was too easily opened when inadvertently touched. The Bluetooth connection also intermittently would not play audio from an iPhone and would require an effort to disconnect and reconnect. Which leads me to review the worst design flaw of this vehicle: the "smart" key. The locking algorithm of the car allows the user to lock the key inside the car with no ability to unlock the car. I experienced this when I had the key in my hiking backpack, walked up and opened the trunk where I placed said pack and key inside the trunk and closed the trunk. Doing so, locks the trunk without alarm and does not unlock the trunk and/or doors. No other smartkey equipped car I've experienced would allow the user to do this, and I cannot believe GM engineers did not think of this all-too-common scenario. Even a 2007 Toyota Prius would unlock the cabin doors if it detects the user closing the hatch with the key inside the hatch. Overall, this was a nice effort by GM in producing a luxury vehicle to compete with the Japanese and German manufacturers, but it still misses in the fine details that make a good car a great car.

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