We have owned this car four years. Bought used with low miles. Trips to New England, the Great Plains and many trips in between. The Good: Quiet, comfortable ride. Quality materials. Most comfortable driving car I've owned including a Lexus RX200. The Not-So Good: Front A pillar blind spot. The front pillar is so large it often blocks people walking in a crosswalk if you are turning a corner. Headlights: Just plain dim. Almost worthless. SatNav: Just ridiculous. The suggested routes it takes are miles out of your way. Google Maps is far more accurate on choosing a route. The software needs a major update but updates are few and far between. Acceleration: Don't expect to win any races. Anemic at best. The Bad: Timing chain issues. Seriously? Of all the cars I've owned over 40 + years, including Lexus, Ford, Audi, BMW, on and on, this is the only car where a timing chain has needed replacement. If your 'Check Engine' light comes on, be afraid. Very afraid. This little repair item will set your bank account back, oh, say about $2000. Apparently, timing chain issues are common with this GM engine no matter which car; Cadillac, GMC or Chevrolet. You've been warned. Depreciation: The SRX has one of the highest depreciation rates of any used car. This is great if you are looking for a nice, used high-end luxury SUV for a bargain price, but not so great for resale value. While we have really enjoyed this car, the major issues that have cropped up have soured me on buying another GM product.
With a price tag north of $50,000 I expected a premium feeling vehicle, but instead feels like an over-priced Chevy. Appearance-wise, the SRX is great looking SUV, but that is where my positive opinion of it ends. It only has 17,000 miles on it, but it looks like it has over 100,000. The leather seat is already worn and cracking, the interior panels are popping out of place, and the leather on the steering wheel is faded. The SRX is a very cheap feeling vehicle. The rear hatch doesn't open because water got inside and damaged it. The water damage was repaired under warranty, but the dealer won't fix the hatch motor, even though Cadillac acknowledged that it was caused by the water getting in. Also, the roof trim on both sides are popping up by the windshield and I can't get it back in place. Performance wise, the SRX is severely underpowered. The 3.0L under the hood is not competent enough to move this SUV and it feels like I am towing something, but it's just the lack of power. The technology in it is a joke. Bluetooth doesn't work and when you try to pair the phone the system freezes. If I have a USB cord plugged into my phone the car won't recognize it and says it is not supported. The navigation is garbage, very inaccurate. The whole interface is overly complicated and slow. Luckily, this vehicle was inherited and not purchased. My family gave up on domestic vehicles long ago and the SRX is a reminder of why. You can do no better than purchasing a pre-owned Japanese luxury vehicle. They are super affordable, reliable, and have great resale value. There is a reason why a used Lexus RX350 with 100k miles cost the same as a used SRX with 30k miles.