2 of 2 people found this review helpful
Buyer Beware, Extremely Unhappy CustomerÂ
By smithe2 on
Vehicle2008 Buick Enclave CXL 4dr SUV AWD (3.6L 6cyl 6A)
ReviewI am joining this discussion, as we are also having an issue with our 2008 Buick Enclave. We need a new transmission. We have a 3/5/R wave plate fracture. It appears that this is a very common issue with the 2008 Buick Enclave, yet GM does not see a need to do a recall. I see unsatisfied Enclave consumers, on these forums, that are having issues with their transmission. We brought it to the service department, expecting it was still under warranty. To our surprise it was not, due to the in service date of the vehicle. Due to this date, we had missed the warranty coverage by six months. The service department quoted us $4900 to replace the transmission.
We had a friend recommend calling GM direct and see if they had any cost assistance they could offer, let our frustration continue. I would like to cover the pain in detail, but there is not enough time. Basically after countless phone calls and two and half weeks later, I was told that they would not offer any help and per our case rep 70,000 miles for a vehicle, was a lot of miles. Imagine my shock that you could by a $50,000 vehicle and only expect to get 70,000 miles out of it. The woman who handled my case was rude and even suggested that maybe I should have bought a different brand vehicle.
I did not expect GM to absorb
the full cost, but I was hoping they would split the cost of the repair. I have owned GM vehicles for over ten years and after this experience, I am not sure I will ever buy or recommend another GM product. Any thoughts or help out there, I am open to suggestions.
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