We bought two X5's, one in 2001, one in 2011. The 2012 X5 has 28K miles on it and warranty expired in October '15. In early October, the car called BMW and said service was required. We took it and they could not say what service was needed. We told them to replace the wipers since we were there on our $1,000+ extended service plan. So far we have gotten two sets of wipers and two oil changes for our $1000. Don't buy that plan from them. It covers little. In December '15 the vehicle was leaking oil in the garage. They determined it was leaking from a hose going to the turbocharger and fixed it as a courtesy beyond the warranty period at no charge. 45 days later it was leaking again in the same spot in the garage. This time it was determined that the turbocharger needed replaced. They agreed to replace it with a 5% deductible of $263. Each trip there is painful. The service department is grossly understaffed. Today there was one adviser there, with a line waiting to see her. She was literally running, doing her best. After a 10 minute wait to pay and a 10 minute wait to get the vehicle, I was out. The car smells like glue really strong. I got an appraisal too, no longer having peace of mind. Our $60K car is now worth $24K after 4 years and 4 months, and 28,000 miles. BMW no longer holds it's value. Our 15 years of BMW loyalty are at an end. The quality of product has declined, and the dealer experiences are time consuming and frustrating. BMW is supposed to give you peace of mind and the ultimate driving experience. For us, they have failed.
I have owned this vehicle for 14 month. It has been on a flatbed truck FOUR times!!!!
Thermostat failure caused car to shut down while I was driving on the parkway - stuck for 3 hours.
Brakes seized and calipers would not free the front wheels - stuck for 2 hours.
Coolant reservior EXPLODED - coolant everywhere - stuck for 3 hours.
Oil Tank EXPLODED - oil EVERYWHERE - stuck for 3 hours.
The only saving grace is that my local dealership has excellent service and has provided me with a loaner vehicle every time mine was in the shop (it has gotten to the point that I feel it needs repairs whenever it is dirty so I at least get a free wash out of it....). The X5 is pretty. It handles very well. It has great pick-up and braking capacity.......but it has ZERO reliability.
On the highway, in the passing lane….this is where the BMW X5 sets itself apart.
It holds the lane so well and it WANTS to go fast. It is so comfortable on a long trip home from the ski slopes. But there is a trade-off. While it may blow the doors of a Lexus GX in the passing lane, it will spend seemingly 3x as much time in the repair shop having annoying stuff fixed and warning lights turned off.
Let me provide you with the list of problems i faced one after the other.
1. Dashboard failed within 3 months.
2.State inspection failed within 12 months, tires gone and no support from BMW. Very poor customer care.
3. Door from driver side failed, wouldn't work with keyless entry.
4. Here comes the worst one, engine malfunction. God saved my life on a highway where my X5 suddenly gave this error message on dashboard screen and stopped suddenly on highway, where 2 big trailers were just behind me. Very scarey.
5. Low battery message in just 16 months.
Constantly requiring expensive maintenance. Bought with 60K miles in 2015. Have spend $10,000 -- and this it at least 1/3 less than what the dealer would charge. EVERYTHING requires massive labor and parts are amazingly expensive. My 6th BMW, but my first V8 Bi-Turbo.