2008 BMW X5 4.8i: Service with a Smile
July 18, 2008
I've found the trick to getting good service in the greater Los Angeles area: Bring a $70K SUV to BMW of Beverly Hills (or buy a Saturn). From beginning to end this was a sharp, well executed service visit. There was nothing fancy or particularly special, just competent employees who do good work in a timely manner.
The maintenance light was illuminated and with 13,511 miles on the clock, it was expected. I made the appointment online through Beverly Hills BMW's website. It was a pleasant change from the usual disinterested and hurried cashier / receptionist. The virtual calendar clearly showed what days were available, and what times. Good system. I liked it.
Once we got to the dealer there was no fussing around with pencil and paper, our service advisor simply took the key, slid it into a reader on his desk and got the full vehicle history: How many miles we drive per week, odometer reading, VIN, what services were required. It also told him that the X5 was low on wiper fluid.
The X5 needed an oil change, a new cabin filter, and a new air filter. The filter's are not surprising given the deep, fine silt we were slogging through just a few weeks ago.
We're also experiencing a grinding noise when raising the driver seat (lowering it is fine) and a similar grinding noise when telescoping the steering wheel (tilt is fine). The key did not know this information.
The oil change, washer fluid, and filters were done by noon. We got the call at 11. Being a new BMW, there was no charge for any of this. The seat and the telescoping wheel both required parts that had to be ordered. We'll update you when they come in and when they are installed.
Mike Magrath, Vehicle Testing Assistant @ 13,511 miles