2009 BMW M3: Service at 17,000 Miles
February 19, 2010
Our service visit to Long Beach BMW was quick and cheap. Free scheduled maintenance covered the cost of the oil, oil filter, air filter and the typical moving parts inspections.
We had scheduled the appointment for our 2009 BMW M3 by phone. At the time we were warned, "Be sure you are on time. If you are more than 10 minutes late we will not take your vehicle and you will have to reschedule." We couldn't tell you if the threat was legitimate or not because it worked on us. We showed up on time.
A couple of hours later we received email notification that the service was complete. That was a welcome change to the usual phone call. Welcome until it was followed by multiple spam advertising messages from the dealership. Three before the day was up. We unsubscribed and the barrage stopped. Our phone rang the next day, "This is Long Beach BMW. We see you missed your appointment yesterday. When can we reschedule?" After explaining that we had in fact shown up, and on time, the call ended.
We were satisfied with the pre-service experience. But post-service communication can use some work.
Total Cost: None
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 16,895 miles