2002 BMW 7 Series Consumer Review: iDrive Failure

2002 BMW 7 Series - Consumer Review

Average Consumer Rating

103 Total Reviews

All Models

Build Quality
Reliability Value
iDrive Failure
By I.M. Frustrated on


2002 BMW 7 Series 745Li 4dr Sedan (4.4L 8cyl 6A)


I have owned this car for 97 days. Unfortunately for me, it has been in the
shop 55 days and counting. The iDrive system locks up frequently and
when it does you lose the radio, phone and navigation systems. I might
understand it if this was a buget priced Daewoo or Kia, needless to say, it is
not what I expect from a car that costs $80K. As many other people have
noted in the consumer reports, the dealerships are worthless at solving the
problems. The one I'm working with in Buena Park, CA, is no different.
BMW does not understand Customer Service.

Best Features

Interior, handling and performance.

Worst Features

iDrive reliability; Corporate Responsibility; Customer Service and Satisfaction.
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