28 of 53 people found this review helpful
Good luck if you have to TOW or Service it.
By greenwichct1 on
Vehicle2013 BMW 5 Series 535i xDrive 4dr Sedan AWD (3.0L 6cyl Turbo 8A)
ReviewI drove over a rock and had to have the car towed to the BMW in Port Chester, NY.
It took visits from 3 tow trucks to finally get one that would crawl underneath the car to put it in neutral when off. The guy told me he would never do that if I had broken down on the highway. BMW assist was clueless.
Car needed a muffler which took 10 days for BMW service Port Chester to get it from Germany.
Then they decided it needed another muffler part which was backordered 2 months! In all it would be 2.5 months to fix a muffler! They couldn't care less about the inconvenience to me.
Best FeaturesNice car, nice drive but not as good as 2010 model and to save gas you have to drive it in ECO mode which gives you no pickup, etc.
Worst FeaturesFix the issue with having to crawl under the car to put it in neutral. What's wrong with the parts situation? Why do they come from Germany. Bad attitude from BMW Service and the dealer would not get involved. Once you buy or lease the car, they could care less about your experience.
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