2002 BMW 5 Series Consumer Review: Love the car, hate service exp

2002 BMW 5 Series - Consumer Review

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1 of 1 people found this review helpful
Love the car, hate service experience
By 530i Owner on


2002 BMW 5 Series 530i 4dr Sedan (3.0L 6cyl 5M)


This is my second E39 and I must say
the 530i is a huge improvement over
the 528i it replaced. It's a blast to
drive hard and at it's limits. It's
comfortable for 5 adults. It's rock
solid engine and transmission are a
delight. My sales experience was the
best, but I have a personal
relationship with the business manager
at the dealership I chose. I had to go
350 miles away from home to get
treated like a human being, but it was
worth it.

On the negative, my service experience
at local dealers has been less than
acceptable. I have a recurring problem
with my driver seat that has been
reported on 4 visits and still not
resolved. Sad.

Best Features

in no particular order: heated sport seats, sport package handling, fat M5 steering wheel and controls, auto-dim rear view mirror, silky smooth I6 engine, ergonomics, fit and finish, quiet interior, xenon headlights, style, availability of bolt-on performance improvements

Worst Features

Dealer service needs much improvement. Driver sport seat suffers from clicking noise on twisty roads, dealer cannot (or will not) fix. CD based navigation is slow to respond and poor compared to competition. Stock sound system is laughable for a car of this price. An 18" wheel option.
Recommend (1) (0)

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