Used 2018 BMW 3 Series Sedan Consumer Reviews

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$20,000 - $44,995

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Car got on fire. Very disappointed!

Armen O., 01/04/2021
330i 4dr Sedan (2.0L 4cyl Turbo 8A)
27 of 28 people found this review helpful

In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition is “Failure of equipment or heat source”. Luckily, my son noticed the flame right away and left the car on the side of the road. If this incident would have happened on the freeway, my son’s life could have been jeopardized big time! Even though my insurance company paid the residual value of the car (less my deductable amount) to BMW financials, they still demanded to get paid my deductable amount immediately. They had their collection department call & harass us once every two weeks for this payment. Needless to say, we were furious and called Betsy Hohmann, the Executive Customer Care of BMW of North America in Westwood, NJ to explain our disappointment on our car fire and handling of issues we were confronting with their collection department. In order to find out the cause of fire, Betsy wanted to inspect the car which was held by my insurance company for 30 days only. Since Betsy’s group was unorganized and didn’t make an appointment on time to inspect the car, our BMW was sold by my insurance company. Considering that car wasn’t available for inspection anymore, Betsy offered to give us $3500 loyalty fee if we purchased a new BMW and pay off our insurance deductable in the amount of $2500 as well. Per Betsy's offer, we ended up purchasing a new BMW from an authorized dealer in San Antonio, Texas. Per Betsy’s request, the dealer and us, forwarded proof of purchase to Betsy so we can get paid and settle our differences. Unfortunately, Betsy wouldn’t accept our provided proof of purchase, regardless of what we and the dealer provided. She kept giving us excuse why our provided documents were not sufficient. After 4 months of communications and due to Betsy’s empty promises I filed a law suit against the BMW of North America and Rusank BMW to settle our differences in court. Within 10 days of my law suit filing, Betsy responded via email that she’ll issue a check in the amount of $6k . Unfortunately, due to my law suit, I finally got the check from Betsy after so many months of aggravation dealing with an extremely unprofessional way of handling a simple case which could have turned deadly and caused loss of my son’s life. Frankly, I’ve owned numerous BMWs for over 25 years and never confronted such a horrible ordeal like our BMW 330i. I will never buy another BMW for as long as Betsy Hohmann remains an Executive Customer Care of BMW North America. Shame on BMW of North America who hires employees like Betsy who give hell to their loyal customers like me!!!

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Compact, solid and feels right

ToneLoc, 02/25/2020
320i xDrive 4dr Sedan AWD (2.0L 4cyl Turbo 8A)
12 of 12 people found this review helpful

Bought our 320i xdrive used with only 5K. At the price we purchased it at we feel it’s a steal. Handling is second to none and the AWD system maintains traction in all conditions. Solid chassis with a balanced ride. Very quiet interior with plenty of sound deadening materials. Audio quality is excellent and the ambient lighting package is a nice touch. Standard LED headlights are bright as heck. With the pass through option, our trunk cargo space opens up tremendously. Maintenance is going to be more expensive than your average Civic so one needs to be mindful of that. Power is adequate and borders on sporty in sport-mode. But you won’t win any drag races against a Subaru WRX or Tesla Model 3. Seating position is a bit low for my taste but that’s a small gripe. No spare tire is also a negative. The sensatec leatherette used for the seating surfaces seems durable and not too plasticky. Overall a great buy if you can snag a pre-owned one with low mileage. Would I pay $42K for this car new (MSRP with options)? Probably not. But as a used vehicle, the value is really great.

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Wonderful in summer, less so in winter

BigBadDave, 10/09/2018
340i xDrive 4dr Sedan AWD (3.0L 6cyl Turbo 8A)
11 of 11 people found this review helpful

Update after three years - In my 40-odd years of driving I think this must be one of the best cars for summer driving I have ever come across. The 340i xDrive is stink fast (I have the speeding tickets to prove it) and handles gorgeously. If you want a city driver for day to day errands it will happily burble along. If you want to floor it, the car will go like a rocket ship. But the challenge is, it’s pretty light, and that doesn’t really work in a place with plenty of snow. It is also low off the ground which means you can get stuck in drifts. So very reluctantly I will be handing it back when the lease runs out so I can look for something bigger. This is a gorgeous car, an amazing vehicle to drive; the engine growl is throughly addictive and I sometimes drive around slowly with the windows down just to listen to the noise, a big smile plastered on my face. The 340i takes off like a rocket ship and yet is also perfectly suited for longer distance drives. The seats are the most comfortable of any BMW I've driven (this is my family's fifth) and the new version of the iDrive is intuitive and quick. I sprang for the upgraded Harman and Kardon sound system and can report the quality is superb. My one reservation is the braking system, which sadly is not great. I did not spring for the upgraded brakes and that in hindsight was a mistake, since if you're trying to slow down quickly it can be a battle.

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Noise and fitting issue

Kim, 06/18/2018
330i 4dr Sedan (2.0L 4cyl Turbo 8A)
31 of 34 people found this review helpful

Service manager at the dealer just confirmed 330i has tons of issue :( hope I knew about it before started 3 years lease on it... 1. excessive wind noise from the driver side door in cruising, suspects the door not closing all the way 2. squish and squeaks driving in low speed.

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Last of their kind

Philip, 01/19/2019
340i xDrive 4dr Sedan AWD (3.0L 6cyl Turbo 8A)
8 of 9 people found this review helpful

Have read the reviews about the outbound 3 series. Waited for the new model until learned it wouldn’t be offered in manual. Test drove 340i xdrive with m sport line. Acceleration is much more than adequate. Handling is close to spot on - with just a bit of “float” in steering feel. Cockpit position is ideal. At 6’3”, I am more than comfortable. This is a driving car that connects me to the act of driving.

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