2014 BMW 328i xDrive Gran Turismo: Third Service
March 3, 2015
The office was in full party mode, celebrating Mike Monticello's return from Austin, when he strode to my desk and threw the keys to the 2014 BMW 328i xDrive Gran Turismo in my face. "It needs to go in for service now," he bellowed like a demon lord perched atop a pile of skulls. It was typical Monty, but the car did need to visit the dealer for basic maintenance.
The 328i doesn't have a standard service schedule. It instead has an onboard computer that calculates the interval based on how it is driven. An oil change was all the computer requested this time. The drivetrain malfunction that Mike experienced and the warning message Donna saw also needed addressing.
I arrived at the dealer at noon without an appointment. I was promptly greeted by a porter and introduced to my advisor. I explained what I needed and showed him the pictures Mike and Donna took of the respective problems they encountered. He told me the oil change would be finished by the end of the day. They would keep the car overnight to investigate the other issues.
My advisor called the next morning to inform me the car was ready for pickup. The oil change was done but no fault code was stored for the "objects detected" warning. There was only a code for multiple cylinder misfires, which was likely evidence of Mike's drivetrain malfunction message. This one-time fault had not happened before and has not happened since. Even though it left us scratching our head at the time, there was no longer a problem to be fixed. So we moved on..
We paid nothing. BMW's maintenance program provides complimentary routine service for 4 years or 50,000 miles, whichever comes first.
Total cost: $0.00
Cameron Rogers, Vehicle Testing Assistant @ 24,793 miles