4 of 14 people found this review helpful
By domehead on
Vehicle2011 Audi A8 4.2 quattro 4dr Sedan AWD (4.2L 8cyl 8A)
have owned a 2011 A8 and 2012 A6 and the basic cars work very well. But I am very disappointed in Audi Company in their technical service department and also with the National sales team.
My A8 was having a electrical /mechanical
issue with the relay that controls the power brake system.
My understanding is that
Audi technical support instructed the local Audi Mechanic to wrap insulation around the relay so I would not hear the relay closing and opening. The next item was to relocated the relay to another spot in the car so I would not hear the relay. Both of this approaches did not address the core issue of the problem why is the relay started working that way. Instead it appears that Audi was trying to mask the issue hope the owner would go away. This is very serious problem with this car and I would not aspect Audi would try to cover up of the issue.
The next point is that I ask the local sales manager to see what Audi would do for a trade value on my car towards a newer one. The answer he give was that Audi would not help out in this matter besides not fixing the issue.
Needless to say that the way Audi
has handle this matter is very disappointing
for a company that is trying to make inroads in the high end market.
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