2011 Acura TSX Sport Wagon: Service at 15,000 Miles
November 10, 2011
Our 2011 Acura TSX Wagon requested its B1 service last week. Yesterday we dropped it off at Santa Monica Acura. We didn't have an appointment, just pulled into the service drive. An advisor promptly met us doorside, "How can I help you today, sir."
My interaction with the advisor was relatively brief, and I liked that. The B1 service covered an oil change and tire rotation. We weren't upsold anything we didn't need. We were offered a ride back to the office. And even though the advisor quoted us a time of 2-3 hours if we left the car with them, it was ready in just over an hour.
We paid Santa Monica prices for the service, $122.35. This lowered the experience from memorable to palatable overall (some day I'll come to terms with the cost of labor in this town, but not yet). Would we return to this dealer again? Yes, and the customer service is what would bring us back.
Mike Schmidt, Vehicle Testing Manager @ 15,415 miles