48 of 51 people found this review helpful
By prb on
2007 Volvo XC90 3.2 4dr SUV (3.2L 6cyl 6A)
We purchased this 2007 SUV in Oct 06, 1300 miles later, and 200 miles from home the water pump went out. Volvo cannot get a part for three (3) weeks. We were left stranded with little or no support from Volvo. Customer service is as worthless as the warranty. Although, I rated the vehicle well, I would never, ever purchase another, simply due to the poor support from Volvo. In all fairness selling dealer did more than they had to and has tried to assist where they could. Vehicle remains 200 miles from my residence awaiting a water pump.
Too numerous to mention. Towing service was great.
Revamp customer service and find some people who care when your vehicle breaks down over the holidays and you are stranded away from home with five family members.